Johnson & Johnson

Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with HCPs and HCP staff
• Educate HCPs on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current policies and potential changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with internal J&J departments including marketing, sales, medical science, SCG, IBG, HCC, and PECS
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, and commercial payer plans
• Execute business in accordance with ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager – Neuroscience

• Lead execution and integration of LMS and learning technology platforms with IT, education teams, and technology vendors
• Translate business and technology requirements into integration plans, workflows, data requirements, and implementation activities
• Execute the global learning technology strategy and future-state roadmap with the LMS & Learning Platform Manager
• Define, prioritize, and standardize KPIs for education effectiveness
• Establish measurement frameworks connecting education objectives to learner, behavioral, and business outcomes
• Develop dashboards and reporting solutions for participation, engagement, learning outcomes, application, and program effectiveness
• Interpret data, identify trends and opportunities, and translate insights into improvements
• Establish data standards, reporting processes, and governance across regions and business units
• Coordinate requirements, issue resolution, launch readiness, and ongoing optimization with IT
• Influence global Commercial Education, Professional Education, IT, and other functions to drive alignment and adoption
• Develop scalable processes, documentation, and best practices for global learning technology and measurement capabilities

Manager, LMS Integration – Analytics

Customer Success Manager

• Serve as the primary field-based lead for education, assistance, and issue resolution with healthcare providers and office staff regarding patient access to J&J Neuroscience therapies
• Spend up to 50% of time on-site with healthcare providers and staff, assessing education needs and facilitating stakeholder collaboration
• Educate healthcare providers on reimbursement processes, claims submissions, procedures, and payer coding requirements
• Collaborate with sales representatives and key account managers as the local access, fulfillment, and reimbursement expert
• Lead compliant access and fulfillment discussions
• Use data and account management skills to proactively address access barriers
• Address critical patient access and affordability issues
• Partner with managed care colleagues on current policies and potential changes
• Conduct field-based reimbursement and access support, education, and problem-solving
• Build trust-based relationships with customers in assigned accounts
• Manage territory logistics, routing, and account business planning
• Maintain knowledge of market dynamics, coverage, and coding requirements
• Develop knowledge of hub and specialty distribution channels
• Collaborate with marketing, sales, medical science, SCG, IBG, HCC, and PECS departments
• Serve as subject matter expert on access and affordability solutions across Medicare, Medicaid Managed Care, Commercial, and other payer plans
• Execute business according to ethical, legal, and compliance standards and complete required training

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

• Lead the reporting and modeling roadmap
• Own the design, delivery, and governance of internal and external reporting frameworks, executive dashboards, and financial, operational, and analytical models
• Ensure reporting outputs are accurate, timely, consistent, traceable, and aligned with corporate, regulatory, audit, and stakeholder requirements
• Translate complex data into concise, executive-ready insights, recommendations, and presentations
• Partner with Finance, Commercial, Supply Chain, Technology, and other teams to align definitions, data sources, priorities, and delivery plans
• Establish data-quality standards, controls, documentation, and model-governance practices
• Drive automation, process standardization, and continuous improvement
• Lead, coach, and develop a high-performing team
• Support DePuy Synthes as it prepares to operate as a standalone orthopedics company

Senior Manager, Internal and External Reporting, Models

• Lead the design, implementation, and ongoing effectiveness of SOX controls and financial process flows across Finance
• Support User Access Management processes and controls for financial systems
• Own financial reporting risk assessments, identify control gaps, and drive remediation plans
• Partner with Internal Audit and external auditors on ICFR/SOX testing, audits, and reviews
• Establish and maintain documentation for controls, process narratives, and flow diagrams
• Provide leadership and guidance to Finance stakeholders on internal control requirements, policies, and best practices
• Drive continuous improvement to simplify processes, improve control efficiency, and reduce risk
• Monitor regulatory and policy changes affecting SOX and internal controls
• Support finance transformation and system changes by assessing control impacts and embedding controls by design
• Serve as a key partner to Finance, IT, Internal Audit, and external auditors during the transition to a standalone DePuy Synthes organization

Senior Manager, SOX Controls Flows

Financial Planning and Analysis

• Lead the strategy, delivery, and ongoing optimization of finance technology solutions supporting Integrated Business Planning (IBP)
• Partner with Finance, Supply Chain, and Digital/IT teams to align IBP tools with business strategy, planning processes, and financial governance
• Oversee system design, configuration, testing, and deployment for IBP-related finance applications and enhancements
• Translate business requirements into scalable technology solutions that improve forecasting accuracy, scenario modeling, and performance management
• Ensure data integrity, controls, and compliance across IBP finance systems and reporting outputs
• Lead and develop a team of finance technology professionals through coaching, prioritization, and performance management
• Manage external vendor and internal stakeholder relationships to deliver against scope, timeline, and budget
• Identify opportunities to simplify, standardize, and automate IBP finance processes

Senior Manager, IBP, Finance Tech

• Lead global media relations and issues management strategy for DePuy Synthes, including proactive storytelling and reactive response
• Advise senior leaders on reputational risk, emerging issues, and external narratives
• Develop and execute crisis and issues management plans, including message frameworks, escalation protocols, and spokesperson preparation
• Manage media inquiries involving product quality, safety, regulatory actions, litigation, and business transformation
• Partner with Legal, Regulatory, Quality, Medical Affairs, HR, and Commercial teams on aligned and compliant communications
• Monitor external media, social, and stakeholder landscapes to identify risks and opportunities
• Provide regular insights and recommendations
• Develop executive-level briefing materials, Q&A, statements, and talking points for high-visibility situations
• Support enterprise-level initiatives, business transformation, and separation activities with clear and consistent external messaging

Senior Manager, Media and Issues

• Lead global media relations and issues management strategy for DePuy Synthes, including proactive storytelling and reactive response
• Advise senior leaders on reputational risk, emerging issues, and external narratives
• Develop and execute crisis and issues management plans, including message frameworks, escalation protocols, and spokesperson preparation
• Manage media inquiries involving product quality, safety, regulatory actions, litigation, and business transformation
• Partner with Legal, Regulatory, Quality, Medical Affairs, HR, and Commercial teams on aligned and compliant communications
• Monitor external media, social, and stakeholder landscapes to identify risks and opportunities
• Provide regular insights and recommendations
• Develop executive-level briefing materials, Q&A, statements, and talking points for high-visibility situations
• Support business transformation and separation activities with clear and consistent external messaging

• Lead the strategy, delivery, and ongoing optimization of finance technology solutions supporting Integrated Business Planning (IBP)
• Partner with Finance, Supply Chain, and Digital/IT teams to align IBP tools with business strategy, planning processes, and financial governance
• Oversee system design, configuration, testing, and deployment for IBP-related finance applications and enhancements
• Translate business requirements into scalable technology solutions improving forecasting accuracy, scenario modeling, and performance management
• Ensure data integrity, controls, and compliance across IBP finance systems and reporting outputs
• Lead and develop a team of finance technology professionals through coaching, prioritization, and performance management
• Manage external vendors and internal stakeholders to deliver against scope, timeline, and budget
• Identify opportunities to simplify, standardize, and automate IBP finance processes

• Lead the design, implementation, and ongoing effectiveness of SOX controls and financial process flows across Finance
• Support User Access Management processes and controls for financial systems
• Own financial reporting risk assessments, identify control gaps, and drive remediation plans
• Partner with Internal Audit and external auditors on ICFR/SOX testing, audits, and reviews
• Establish and maintain standardized control documentation, process narratives, and flow diagrams
• Provide leadership and guidance to Finance stakeholders on internal control requirements, policies, and best practices
• Drive continuous improvement to simplify processes, enhance control efficiency, and reduce risk
• Monitor regulatory and policy changes impacting SOX and internal controls
• Support finance transformation and system changes by assessing control impacts and embedding controls by design
• Partner with Finance, IT, Internal Audit, and external auditors during business transformation into a standalone organization

Product Analyst

• Support Customer Service Experience business requirements, process optimization, capability roadmap, and backlog prioritization
• Translate business needs into user stories and support backlog readiness and prioritization
• Partner with IT and Product teams to deliver products aligned with business needs
• Support the organizational change and adoption strategy
• Develop clear, business-focused communications
• Engage partners and capture feedback to drive cross-functional alignment
• Support development and delivery of role-based training and enablement
• Align training, communications, and documentation to support adoption
• Build capabilities to sustain new ways of working after launch
• Support testing, deployment, and post-launch stabilization
• Facilitate workshops and cross-functional forums to drive decisions and resolve issues
• Capture feedback and support continuous improvement
• Track and report progress against adoption, service efficiency, and process performance targets
• Support efforts to ensure business benefits are realized and sustained

Global Product Analyst

• Lead the reporting and modeling roadmap
• Own the design, delivery, and governance of internal and external reporting frameworks, executive dashboards, and financial, operational, and analytical models
• Ensure reporting outputs are accurate, timely, consistent, traceable, and aligned with corporate, regulatory, audit, and stakeholder requirements
• Translate complex data into concise, executive-ready insights, recommendations, and presentations
• Partner with Finance, Commercial, Supply Chain, Technology, and other teams
• Establish data-quality standards, controls, documentation, and model-governance practices
• Drive automation, process standardization, and continuous improvement
• Lead, coach, and develop a high-performing team
• Support DePuy Synthes as it prepares to operate as a standalone orthopedics company

Senior Manager, Internal and External Reporting

Team Leader

• Lead and work with Field Service Engineers to support customer systems
• Manage account schedules, regional schedules, and technical/engineering work
• Install, operate, repair, modify, and provide advanced support for equipment
• Respond to emergency service requests, troubleshoot causes, and take corrective action
• Guide doctors, nurses, hospital biomedical engineers, Field Service Specialists, and representatives
• Develop preventive maintenance programs and maintain equipment performance and service records
• Support equipment design changes to improve efficiency and reduce operating costs
• Develop project plans for new equipment installation
• Manage customer expectations and resolve customer satisfaction issues
• Complete Service Management System updates and documentation
• Process RMA returns and manage regional and personal trunk inventories
• Provide feedback for product design improvements and support beta-site installations
• Assist with on-the-job and regional training for Field Service Engineers
• Participate in core teams and product design and improvement
• Ensure assigned Field Service Engineers follow Health, Safety, and Environmental guidelines
• Serve as the regional escalation point for service delivery issues
• Communicate business issues and opportunities to management
• Ensure compliance with applicable laws, regulations, policies, and procedures

Field Service Team Leader

Account Executive

• Own the full bag of Ethicon offerings, including hemostasis, energy sealing and dissection, surgical stapling, and wound closure platforms
• Focus on growing energy and endomechanical platforms
• Sell surgical solutions to surgeons and hospital decision makers, primarily in an operating room setting
• Manage an assigned sales territory focused on assigned physicians and hospital institutions
• Attain the forecast in assigned accounts and territory
• Set priorities and make sound business decisions based on sales opportunities within accounts
• Demonstrate proper product use to clinicians in the operating room environment
• Manage customer questions and objections consistently with product indications and sales training methodology
• Execute the selling cycle in a concise, professional, ethical, compliant, and persuasive manner
• Conduct sales presentations using current selling methods learned in sales training courses
• Analyze data and stay updated on market information
• Perform business planning
• Build customer relations with physicians, hospital personnel, and authorized distributors
• Conduct customer education seminars as appropriate
• Comply with safe behavior standards and demonstrate product, procedure, and clinical knowledge

Account Executive I – Advanced Surgical Instruments, ASI

Sales

• Support clients in the Oakland/Walnut Creek, CA territory
• Advance sales of orthopedic surgical products by providing clinical and logistical expertise in hospitals and operating rooms
• Independently guide and assist surgeons during orthopedic surgical cases
• Provide clinical and technical support for orthopedic surgical cases
• Serve as the sole Company representative for direct customer support during surgeries
• Ensure proper equipment is available and functioning
• Troubleshoot and use independent judgment to respond to physician needs and customer requests
• Handle hospital billing and build/close purchase orders
• Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams
• Prepare sales reports and documents as needed
• Provide Operating Room and Sterile Processing Department consultation
• Maintain, track, and deploy equipment and assets throughout the assigned area
• Maintain promotional materials and ensure services and offerings meet quality standards
• Move instruments, implants, and equipment between sales representatives and hospitals
• Travel within the U.S. as necessary or relocate to the assigned geographic region

Field Reimbursement Manager – Neuroscience

Manager, LMS Integration – Analytics

Field Reimbursement Manager, Neuroscience – Patient Engagement & Customer Solutions

Senior Manager, Internal and External Reporting, Models

Senior Manager, SOX Controls Flows

Senior Manager, IBP, Finance Tech

Senior Manager, Media and Issues

Senior Manager, Media and Issues

Senior Manager, IBP, Finance Tech

Senior Manager, SOX Controls Flows

Global Product Analyst

Senior Manager, Internal and External Reporting

Field Service Team Leader

Account Executive I – Advanced Surgical Instruments, ASI

Regional Clinical Sales Specialist, Trauma