Jones Lang LaSalle Americas, Inc.

Manager

• Support daily facility operations across assigned districts
• Coordinate and manage third-party vendors providing janitorial, landscaping, waste management, snow removal, and general facility services
• Monitor CMMS and Corrigo systems to track work orders, service metrics, and SLA performance
• Maintain strong relationships with clients and vendors
• Review vendor performance and support quality assurance and continuous improvement efforts
• Review, reconcile, and approve vendor invoices
• Collaborate with internal account teams to improve operational processes, reporting, and service delivery standards

Assistant Facilities Manager

• Provide leadership to the property management team and outstanding customer service to clients
• Manage an office building or portfolio and all aspects of client and tenant satisfaction
• Oversee property operations, budgeting, financial reporting, and variance analysis
• Build and maintain tenant relationships and address tenant needs
• Coordinate maintenance activities, capital improvements, and vendor management
• Prepare financial reports, budget forecasts, and market analyses
• Manage lease administration, including renewals, amendments, and tenant improvement coordination
• Ensure compliance with local regulations, safety standards, and environmental requirements
• Develop staff and perform tasks required by Property Management Agreements or local ordinances

Property Manager

Engineer

• Lead solution design for complex, cross-functional data and AI problems from discovery through technical blueprint
• Define and communicate architecture decisions, trade-offs, and delivery approaches
• Design scalable, modular systems balancing speed with reliability, security, and maintainability
• Participate in architecture reviews aligned with enterprise patterns and platform standards
• Create architecture diagrams, data flow maps, API contracts, and solution briefs
• Design and deliver working prototypes for complex data and AI problems within days to weeks
• Translate ambiguous business requirements into concrete technical solutions
• Iterate on solutions based on feedback from product managers, program leads, and end users
• Develop front-end interfaces and dashboards for business users
• Design, build, and deploy AI agents and multi-agent systems
• Develop and maintain reusable agent skills
• Implement and extend MCP servers and clients
• Design evaluation harnesses, guardrails, and monitoring pipelines for agent reliability and safety
• Integrate LLMs, RAG systems, and ML models into production workflows
• Embed with product, program, and engineering teams to co-define and co-deliver solutions
• Influence technical direction and build alignment across teams
• Communicate technical concepts to non-technical stakeholders in writing, meetings, and executive presentations
• Mentor junior engineers and share agentic development, prompt design, and rapid delivery practices
• Foster a collaborative team culture balancing speed and quality

Forward Deployed Engineer

• Lead solution design for complex, cross-functional data and AI problems from discovery through technical blueprint
• Define and communicate architecture decisions, trade-offs, and delivery approaches
• Design scalable, modular systems balancing speed with reliability, security, and maintainability
• Participate in architecture reviews aligned with enterprise patterns and platform standards
• Create architecture diagrams, data flow maps, API contracts, and solution briefs
• Design and deliver production-ready prototypes within days to weeks
• Translate ambiguous business requirements into concrete technical solutions
• Iterate on solutions using feedback from product managers, program leads, and end users
• Develop front-end interfaces and dashboards for business users
• Design, build, and deploy AI agents and multi-agent systems
• Develop reusable agent skills for agentic pipelines
• Implement and extend MCP servers and clients
• Design evaluation harnesses, guardrails, and monitoring pipelines for agent reliability and safety
• Integrate LLMs, RAG systems, and ML models into production workflows
• Embed with product, program, and engineering teams to co-define and co-deliver solutions
• Influence technical direction and align teams without formal authority
• Communicate technical concepts to non-technical stakeholders in writing, meetings, and executive presentations
• Mentor junior engineers and share agentic development, prompt design, and rapid delivery practices
• Foster a collaborative team culture where speed and quality go hand in hand

Accounts Payable

• Execute business processes for Accounts Payable product release planning and expansion
• Perform invoice entry and processing within agreed timelines and accuracy standards
• Follow process documentation and conduct daily invoice entry and quality audits
• Maintain the general mailbox
• Prepare and send system-driven reports to the business line at regular intervals
• Prepare process backup reports after data entry
• Prepare and review functional process documents
• Capture exceptions during processing
• Record received documentation and information
• Identify and resolve queries, data gaps, and missing information
• Track user acceptance and support investigations to address issues
• Ensure productivity and efficiency according to business requirements
• Support client relationships and resolve concerns
• Meet client-specific KPIs and survey requirements
• Participate in developing best practices
• Mentor and train team members when required

Senior Finance Analyst – Accounts Payable

Financial Planning and Analysis

• Own the financial set-up of new client accounts from signing through go-live and steady state
• Prepare and reconcile transition budgets and manage the Transition Budget tracker through go-live and 90 days post go-live
• Work with Transition, On-Account, and Finance Leads to maintain accurate transition budgets
• Coordinate journal entries for transition-related expenses with Corporate Accountants
• Improve budget tracking processes and reporting
• Assist Finance Leads and review/sign off when Analysts flag budget risk or overage
• Manage the Transition Team Site, including user access, folder creation, and link updates
• Develop and update transition plans across multiple concurrent accounts
• Act as Team Lead alternate and point of contact for client transition leads and JLL Account representatives
• Set up E1, Corrigo, and Bottom-line AP systems, including initial Chart of Accounts and discrepancy resolution
• Coordinate bank account administration and PCard program setup
• Troubleshoot transition-related systems and refine SOPs/checklists
• Guide finance teams through financial processes and procedures for new clients
• Own the client billing handoff, funding requests, funding log, billing, cash receipts, payments, and cash log updates
• Complete ASC606 and Company Audit tabs and verify general ledger setup accuracy

Finance Transition SME

• Report to a Team Leader / Senior Analyst within a team of 8–10 members
• Process supplier invoices and credit notes accurately within agreed turnaround times
• Initiate payment processing and regulate duplicate-payment and process controls
• Ensure invoice payments are made on time and transactions follow mandates and approval requirements
• Resolve matching, coding, funding, and approval issues with site managers, surveyors, suppliers, and finance functions
• Perform supplier reconciliations on scheduled or ad hoc frequencies
• Follow up with relevant teams to ensure suppliers are paid on time
• Ensure compliance with RICS and ISAE guidelines
• Process daily and weekly reports for multiple sites and vendors
• Prioritise and promptly handle urgent payment requests
• Keep the Team Leader informed of potential issues, challenges, and KPI misses
• Communicate with internal and external customers and suppliers
• Maintain individual production logs
• Complete supplier reconciliations and jointly conduct calls with UK teams
• Identify and prevent duplicate invoices and recover monies from suppliers and site teams
• Minimise risk and provide process-improvement ideas
• Meet or exceed monthly turnaround-time and accuracy thresholds

Junior Finance Analyst

• Set overall vision and leadership for the facilities team
• Establish and execute strategic direction for regional operations and maintenance in alignment with client goals
• Ensure client relationships and communications around facilities management
• Ensure client and JLL safety procedures are followed and develop training programs
• Coordinate operational aspects of properties to protect, maintain, and improve client asset value
• Use data to develop trends and insights for continuous site-performance improvement
• Manage third-party contractors and vendors
• Partner with the Contract Manager on bidding and contracting for maintenance and project services
• Improve operational practices using JLL tools, processes, relationships, and best practices
• Lead or assist with site incident investigations and identify root causes
• Develop and maintain regional client relationships as primary interface with client representatives
• Establish a safety-first culture and promote safe work practices, training, and recognition
• Provide strategy, vision, and continuous improvement for facility personnel
• Roll out and train teams on CMMS tools, processes, and systems
• Complete performance reviews and manage performance-improvement plans with HR
• Develop and maintain operating budgets, variance analyses, and forecasts
• Pursue cost-savings targets and support strategic sourcing and financial reporting

Regional Facilities Manager

Operations

• Provide operational leadership and set the account’s operational direction through matrix management of the IFM team
• Align functional solutions and execute programs for data management, data governance, data quality, operational alignment, reporting and analytics
• Manage assigned projects and programs, including execution progress, communications, status reporting, resources, change, roadblocks and conflicts
• Develop and implement programs and processes to reduce operating costs and increase field team productivity
• Detect operational issues, process problems and risks and coordinate resolutions
• Oversee operational systems and tools including Corrigo, IntelliCommand, Operations Risk Register, Telecom Site Tiering Tracker, Field Guide Processes, Arc Flash Program and JLL Client Assurance Program
• Manage the account/client risk register and lead report-out meetings with client upper management
• Oversee the asset database and facility inspection/assessment programs supporting capital budgeting and asset renewal dashboards
• Develop asset replacement information and replacement strategies
• Ensure work order service levels, client communication requirements, reliability KPIs and CPIs are met
• Build relationships across regional and Center of Excellence teams and share best practices
• Lead cross-functional teams using CMMS and develop preventive and predictive maintenance strategies across multi-site portfolios
• Implement vendor management frameworks with contractor accountability, performance-based SLAs, work order tracking and quarterly business reviews
• Optimize scheduling efficiency and coordinate maintenance and emergency service workflows
• Lead, manage and develop direct and indirect employees
• Participate in performance management, personal development planning, succession planning and growth plans
• Act as an ambassador for JLL’s Teamwork, Ethics and Excellence values
• Travel domestically within the client account’s portfolio as required

Facilities Operations Manager

Data Engineer

• Establish the strategic direction for JLL's AI/BI ecosystem and define semantic and context layer capabilities
• Evangelize consistent data consumption methodologies and drive business line adoption
• Partner with business units, product leaders, product teams, platform teams, and engineering teams
• Design and establish ontologies, knowledge graphs, semantic models, analytical data models, and dimensional designs
• Lead cloud-native data architecture initiatives using the Databricks technology stack on Azure or AWS
• Build and deploy AI-first data consumption solutions through MCP and Text-to-SQL agents using Databricks Genie or JLL-built SQL query agents
• Drive architecture for agentic AI and intelligent data consumption use cases with evaluation frameworks for consistency and reliability
• Design and build agentic solutions integrating unstructured data through RAG agents and structured data through SQL query agents
• Mentor technical leads and senior engineers
• Lead architecture reviews, technical strategy discussions, and data-platform investment decisions
• Champion AI-Harness adoption for AI-powered development lifecycle capabilities
• Establish enterprise-wide standards, reusable patterns, technical guardrails, and measurable success metrics

Principal Data Architect

Program Manager

• Lead and manage a team of program managers and project managers
• Provide mentorship, guidance, and support to foster professional growth and development
• Collaborate with stakeholders to define project objectives, scope, and deliverables aligned with client goals
• Develop and implement program management strategies and methodologies
• Oversee program timelines, budgets, and resources
• Ensure projects are delivered on time, within budget, and to high quality standards
• Engage cross-functional teams locally and globally to optimize project outcomes
• Foster inclusivity, belonging, wellbeing, and a diverse workforce
• Manage and build the relationship with the Client programs lead
• Drive clear, consistent communications and reporting to monitor and support program health

Program Management Lead, Construction

• Support the Work Dynamics Client Finance Organization as a Financial Analyst for a start-up client account
• Complete regular and ad-hoc reporting, including client documents, presentations, graphs, and charts
• Maintain data integrity across all deliverables
• Generate monthly and quarterly reports
• Run day-to-day forecasting activities and enhance reporting frameworks
• Conduct Budget versus Actual and Forecast versus Actual spending analyses
• Support annual budget planning, preparation, and development
• Assist leaders in identifying budget corrections and implementing changes
• Organize and maintain team data collection systems
• Develop efficient reporting strategies through automation and process simplification
• Identify tactical and strategic opportunities, gaps, and financial risks
• Support cost-savings and process improvement initiatives
• Participate in developing best practices, process documentation, and user support materials for financial reporting across the account
• Partner with leaders across the organization to deliver financial insights and contribute to client success and JLL's operational excellence

Financial Analyst

Customer Support

• Lead voice of customer research and analytics that drive program and product decisions
• Design, program, and deploy research using enterprise survey platforms such as Qualtrics, Medallia, Amazon Pulse, or similar
• Use AI-assisted survey design and natural language analysis to accelerate time-to-insight
• Integrate and analyze engagement data across tools, campaigns, and customer touchpoints
• Connect survey feedback with behavioral signals including product adoption, feature usage, campaign interactions, and content engagement
• Conduct stakeholder intake sessions and translate ambiguous business questions into structured research frameworks
• Analyze and present qualitative and quantitative findings, including generative AI, text analytics, and behavioral/engagement data outputs
• Provide clear, decisive recommendations to the insights team and business partners
• Build and maintain scorecards, dashboards, and automated reporting pipelines
• Incorporate engagement KPIs, campaign performance, and product interaction data into reporting
• Manage multiple concurrent research projects independently from study design through reporting
• Monitor key metrics to identify trends and proactively surface emerging signals
• Synthesize survey responses, behavioral analytics, campaign engagement, and customer support signals into thematic insights
• Explore AI tools to scale analysis and reduce cycle time
• Create flexible predictive and prescriptive analytics models to identify opportunities and inform decisions

Voice of the Customer Intelligence Manager, Customer Experience and Engagement

Security Engineer

• Lead strategic identity security initiatives across the company
• Deliver global Identity Provider and privileged access management controls
• Provide knowledge, guidance, and ownership for internal identity and CIAM matters across on-premises, cloud-hosted, and third-party SaaS platforms
• Serve as engineering principal for implementing secure identity practices in technology architectures, including the enterprise IdP service
• Modify and control identity security policies, standards, and guidance for users, on-premises services, cloud service providers, and SaaS
• Collaborate with Active Directory and authentication services teams to enable compliance with security policies and standards
• Lead delivery of JLL’s zero trust strategy for users and third parties with the network security organization
• Design privileged access management controls for privileged accounts to minimize abuse and enable detection and response to cyber threats
• Own, operate, and advance the JLL enterprise Privileged Access Management tool
• Serve as subject matter expert for secure identity service design and controls engineering
• Work with application development teams to implement CIAM best practices in JLL’s online products

Principal Information Security Engineer – Identity Security Engineering

Compliance

• Ensure compliance and execution with JLL and client requirements
• Deliver performance management reporting, HSSE reporting and auditing
• Provide technical reporting and support on HSSE regulatory compliance issues
• Manage trend analysis and adjust management systems as necessary
• Provide JLL and client teams with key performance and risk indicators
• Lead or support operating-site reporting requirements under client contracts
• Support environmental compliance efforts specified in JLL/client MSAs and SOWs
• Perform complex audits for account compliance and risk management
• Ensure facilities operations meet local, state, national and client-specific requirements
• Maintain compliance documentation and proactively address regulatory gaps
• Develop and maintain governance structures, methodologies, procedures, playbooks, templates and reporting mechanisms
• Define and monitor KPIs, SLAs and operational metrics
• Ensure alignment with account strategy, business priorities and JLL standards
• Maintain centralized tracking systems and dashboards for initiatives
• Partner with stakeholders to define project scope, objectives, timelines, deliverables and success criteria
• Drive continuous improvement through lessons learned, reviews, root cause analysis and best-practice dissemination
• Identify and implement process-streamlining opportunities
• Develop and maintain reporting and auditing systems
• Maintain and audit data records for accuracy and compliance
• Capture digital records for OSHA and ISO safety inspections
• Create legally defensible audit logs for regulatory inspections
• Enforce purchasing policies and NTE thresholds, and validate invoices
• Eliminate billing errors, curb rogue spending and automate invoice reconciliation
• Develop executive dashboards, scorecards and reports
• Serve as liaison between operations and account operational and facilities management service lines
• Ensure compliance with JLL and client policies, contracting requirements, regulations and audit standards
• Foster accountability, collaboration, innovation, continuous learning and performance excellence

Assistant Facilities Manager

Property Manager

Forward Deployed Engineer

Forward Deployed Engineer

Senior Finance Analyst – Accounts Payable

Finance Transition SME

Junior Finance Analyst

Regional Facilities Manager

Facilities Operations Manager

Principal Data Architect

Program Management Lead, Construction

Financial Analyst

Voice of the Customer Intelligence Manager, Customer Experience and Engagement

Principal Information Security Engineer – Identity Security Engineering

Senior Compliance Analyst