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Controls Engineer, Technical Support
KION GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex conveyor systems and controls hardware, with a strong focus on customer service and communication. Capable of working independently and coordinating teams effectively while adhering to shift work requirements.
Highest-signal resume keywords
Allen Bradley Logix PLC ControlsControls Hardware TroubleshootingSiemens PLC ExperienceModicon PLC ExperienceElectrical Troubleshooting
About the role
Key responsibilities & impact- Work 12-hour shifts, four days in a row, followed by four days off; this cycle repeats
- Support large-size complex conveyor systems integrating hardware and software
- Support large-size projects with complex material specifications and perform schematic troubleshooting and appropriate follow-up
- Recommend ideas related to productivity improvement, cost reduction, and customer satisfaction
- Provide troubleshooting expertise to Dematic's customers
- Travel 10-20% to different customer locations, potentially including weekends and overtime
Requirements
What you’ll need- Bachelor's Degree
- 6-8 years of experience in a related field providing Customer Service Support
- Experience with Allen Bradley Logix PLC controls platforms
- Experience with controls hardware troubleshooting
- Siemens and Modicon PLC experience
- Electrical troubleshooting experience
- Very strong Customer Service mentality
- Very strong verbal communication skills over the phone
- Ability to work independently
- Ability to integrate and coordinate teams
- Ability to work in shifts
Benefits
Comp & perks- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
- Travel between 10-20% to different customer locations, which may include weekends and overtime
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportSchematic TroubleshootingProductivity ImprovementCost ReductionComplex Material Specifications
Soft Skills
Strong Customer Service MentalityStrong Verbal Communication SkillsAbility to Work IndependentlyAbility to Integrate TeamsAbility to Coordinate Teams
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Conveyor SystemsTroubleshooting ExpertiseTravel Requirements12-Hour ShiftsCustomer Satisfaction