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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting, system scripting, and identity access management. Proficient in managing IT service desk operations and ensuring compliance with cybersecurity standards.
Highest-signal resume keywords
IT Support ExperienceMobile Device Management (MDM)ITSM/Service Desk Ticketing SystemsScripting Knowledge (Bash, PowerShell)Cybersecurity Concepts
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Act as the first point of contact for office staff with IT issues
- Support IT business-as-usual tasks, including ticketing, troubleshooting, maintenance, equipment repairs, and disposal
- Provide direct support for Windows and macOS and ensure devices are up-to-date and compliant with IT standards
- Onboard new joiners across multiple geographic locations and support their technical needs
- Maintain and troubleshoot video conferencing equipment, networks, and other IT peripherals
- Develop and implement system scripting tasks to streamline processes and integrate SaaS with internal services
- Implement and maintain identity access management integrations, networking, debugging, and external file and secret-sharing tooling such as SFTP
- Provide global IT support, participate in the on-call rota, and collaborate with colleagues in the UK, EU, and US during overlapping hours
Requirements
What you’ll need- Minimum of 3+ years experience in IT Support/Service desk support
- Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji
- Experience using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk
- Familiarity with Identity Provider (IDP) platforms such as Okta
- Knowledge of Group Policy Objects (GPO)
- Hands-on experience running Okta and VPN / secure remote access as code
- Natural problem solver with a high level of attention to detail and excellent verbal and written communication
- Self-starter who takes full ownership of tasks and projects and can work independently
- Willingness to visit office locations in Kent and London as required
- Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection/prevention systems, and SIEM systems
- Scripting knowledge and/or experience, particularly Bash or PowerShell
- Industry-specific background knowledge, particularly in finance
- Experience in network management and troubleshooting
- Experience or understanding of security protocols and threat mitigation strategies
Benefits
Comp & perks- Flexible working approach tailored to each role
- Private health cover
- Retirement savings plans
- Employee referral programme with a competitive bonus
- Fully stocked kitchen and complimentary lunches prepared by in-house chefs on in-office days at select locations
- Cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
- Socials and connection events
- Regular opportunities for in-person connection through socials and off-sites for fully remote roles
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem ScriptingNetwork ManagementIdentity Access ManagementGroup Policy Objects (GPO)VPN / Secure Remote AccessVideo Conferencing Equipment MaintenanceSaaS IntegrationAttention to DetailProblem Solving
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationSelf-StarterOwnership of TasksCollaboration
Tools & Technologies
JumpcloudJamfKandjiZendeskJiraFreshdeskOktaSFTPFirewallsSIEM Systems
Industry Keywords
FinanceCybersecurity Best PracticesThreat Mitigation StrategiesIntrusion Detection/Prevention Systems