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Controls Engineer, Technical Support
KION GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting complex conveyor systems and controls hardware, with a strong focus on customer service and communication. Capable of integrating teams and managing large-scale projects while adhering to productivity and cost improvement initiatives.
Highest-signal resume keywords
Allen Bradley Logix PLC ExperienceControls Hardware TroubleshootingSiemens PLC ExperienceModicon PLC ExperienceCustomer Service Support
About the role
Key responsibilities & impact- Work 12-hour shifts, four days in a row, followed by four days off; this cycle repeats.
- Support large-size complex conveyor systems integrating hardware and software.
- Provide support on large-size projects with complex material specifications and schematic troubleshooting, including appropriate follow-up.
- Recommend ideas related to productivity improvement, cost reduction, and improved customer satisfaction.
- Provide troubleshooting expertise to Dematic's customers.
- Travel 10–20% to different customer locations, which may include weekends and overtime.
Requirements
What you’ll need- Bachelor's Degree.
- 6-8 years of experience in a related field providing Customer Service Support.
- Experience with Allen Bradley Logix PLC controls platforms.
- Experience with controls hardware troubleshooting.
- Siemens and Modicon PLC experience.
- Electrical troubleshooting experience.
- Very strong Customer Service mentality.
- Very strong verbal communication skills over the phone.
- Ability to work independently.
- Ability to integrate and coordinate teams.
- Ability to work in shifts.
Benefits
Comp & perks- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical TroubleshootingComplex Material SpecificationsSchematic TroubleshootingProductivity ImprovementCost Reduction
Soft Skills
Very Strong Customer Service MentalityVery Strong Verbal Communication SkillsAbility to Work IndependentlyAbility to Integrate and Coordinate Teams
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Conveyor SystemsCustomer Locations12-Hour ShiftsTravel Requirements