Demonstrates expertise in guiding customers through the auto claims process while effectively managing multiple systems and tasks in a fast-paced environment. Strong communication and organizational skills are essential for delivering exceptional customer service and support.

Highest-signal resume keywords

Auto Claims ProcessingCustomer Service ExperienceCritical ThinkingMultitasking CapabilitiesOrganizational Skills

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Assure customers and provide guidance throughout the claims process
Manage multiple moving parts of auto claims
Represent the Liberty Mutual brand and deliver on its customer promise
Process and handle claims using multiple systems
Work in a high-volume, fast-paced environment
Collaborate and adapt across office and home-based work environments

Requirements

What you’ll need

Must reside within 50 miles of the Chandler, Arizona office
Only open to US-based employees
Passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities
Strong working knowledge and ability to utilize multiple systems
General understanding of claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Must complete a skills assessment during the application process

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off with 15 days annual accrual
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under a compensation plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Operations KnowledgeTyping SkillsSystem UtilizationDecision-Making Skills

Soft Skills

Passion for Helping CustomersExcellent Oral CommunicationExcellent Written Communication

Industry Keywords

Insurance KnowledgeCustomer EngagementHigh-Volume EnvironmentStakeholder Understanding