Demonstrates strong customer engagement and problem-solving skills while guiding clients through the auto claims process. Proficient in managing multiple tasks in both office and virtual environments, utilizing various systems effectively.

Highest-signal resume keywords

Customer Service ExperienceClaims Processing KnowledgeOrganizational SkillsCritical ThinkingMultitasking Capabilities

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers after auto accidents
Assure customers and provide empathetic guidance throughout the claims process
Represent the Liberty Mutual brand and deliver on its customer promise
Manage multiple moving parts of claims using organizational and time-management skills
Use problem-solving skills to handle and process claims
Work effectively in office and virtual environments while adapting to customer needs
Utilize multiple systems during training and claims processing

Requirements

What you’ll need

Must reside within 50 miles of the Plano, Texas office
Only open to US-based employees
Engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and claims processing
General understanding of overall claim operations and key stakeholders
College degree preferred and/or 1–3 years of related customer service experience or applicable insurance knowledge
Must complete an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off with 15 days annual accrual
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsTime ManagementDecision MakingVirtual Training

Soft Skills

EmpathyEngaging PersonalityOutgoing AttitudeCommunication Skills

Tools & Technologies

Claims Management Systems

Industry Keywords

Auto ClaimsInsurance KnowledgeCustomer PromiseStakeholder Understanding