Demonstrates strong customer service skills with a focus on guiding clients through the auto claims process while utilizing critical thinking and organizational abilities. Proficient in managing multiple claims and systems in both virtual and in-person environments.

Highest-signal resume keywords

Customer Service ExperienceClaims Processing KnowledgeStrong Organizational SkillsCritical Thinking AbilitiesMultitasking Capabilities

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Pick up and process claims using customer-centricity and problem-solving skills
Manage multiple moving pieces of claims while maintaining organization and time management
Represent the Liberty Mutual brand and deliver on its customer promise
Work in office and from home according to varying customer needs and schedules
Utilize multiple systems during virtual training and claims handling
Complete additional in-person training during the first six months

Requirements

What you’ll need

Must reside within 50 miles of the Orlando, Florida office
Only open to US-based employees
An engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities
Strong working knowledge and ability to utilize multiple systems
General understanding of claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Must complete an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off with 15 annual accrual days
Hybrid workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings under the compensation plan

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsDecision-MakingTime ManagementVirtual TrainingSystem UtilizationCustomer-Centric Problem SolvingInsurance Knowledge

Soft Skills

Engaging PersonalityOutgoing AttitudePassion for Helping CustomersExcellent Oral CommunicationExcellent Written Communication

Industry Keywords

Auto ClaimsClaim OperationsCustomer EngagementStakeholder UnderstandingVirtual Environment