Demonstrates expertise in guiding customers through the auto claims process while effectively managing multiple systems and tasks in a fast-paced environment. Strong communication and organizational skills are essential for delivering exceptional customer service and support.

Highest-signal resume keywords

Auto Claims ProcessingCustomer EngagementMultitasking CapabilitiesCritical ThinkingOrganizational Skills

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers following auto accidents
Pick up claims, reassure customers, and provide guidance throughout the process
Manage multiple moving parts of auto claims
Represent the Liberty Mutual brand and deliver on customer promises
Handle and process claims using multiple systems
Work in a high-volume, fast-paced environment
Adapt to office and home-based work environments, schedules, and customer needs

Requirements

What you’ll need

Must reside within 50 miles of the Clifton Park, New York office
Only open to US-based employees
Engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred and/or 1–3 years of related customer service experience or applicable insurance knowledge
Approximately 35-minute application assessment (no time limit)

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off with 15 annual accrual days
Hybrid work flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementTyping SkillsVirtual TrainingInsurance KnowledgeCustomer Service Experience

Soft Skills

Outgoing PersonalityPassion for Helping CustomersDecision-Making Skills

Tools & Technologies

Paperless Work EnvironmentMultiple Systems Utilization

Industry Keywords

Claim OperationsCustomer PromisesHigh-Volume Environment