Demonstrates strong customer service skills with the ability to guide clients through the auto claims process while effectively managing multiple tasks in a structured environment. Proficient in utilizing various systems for claims processing and possesses critical thinking abilities to seek solutions in a virtual setting.

Highest-signal resume keywords

Claims ProcessingCustomer Service ExperienceCritical ThinkingMultitasking CapabilitiesOral And Written Communication

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Work with customers involved in auto accidents and provide assistance
Manage multiple moving pieces throughout the claims process
Speak with and engage customers who have recently been in an accident
Represent the Liberty Mutual brand and deliver on its customer promise
Process and handle claims using multiple systems
Work effectively in office and home environments while adapting to varying schedules and customer needs

Requirements

What you’ll need

Must reside within 50 miles of the Suwanee, Georgia office
Only open to US based employees
An engaging, outgoing personality and passion for helping customers
Able to think critically, use resources and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Must complete an approximately 35-minute skills assessment as part of the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off Annual Accrual: 15 days
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings under the applicable compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingCustomer Service ExperienceTyping SkillsOrganizational SkillsKnowledge Of Claim Operations

Soft Skills

Engaging PersonalityOutgoing AttitudeDecision-Making Skills

Tools & Technologies

Multiple Systems Utilization

Industry Keywords

Auto ClaimsInsurance KnowledgeCustomer Engagement