Demonstrates strong customer-centricity and problem-solving skills while guiding insureds and claimants through the auto claims process. Proficient in managing multiple claims using various systems in both office and virtual environments.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingCritical ThinkingMultitasking CapabilitiesOral And Written Communication Skills

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Assure customers and provide guidance throughout the claims process
Manage multiple moving pieces of auto claims
Represent the Liberty Mutual brand and deliver on its customer promise
Apply customer-centricity and problem-solving skills to claims
Process and handle claims using multiple systems
Work effectively in office and home environments while adapting to varying schedules and customer needs
Complete additional in-person training during the first six months

Requirements

What you’ll need

Must reside within 50 miles of the Liberty Lake, Washington office
Only open to US-based employees
Engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred and/or 1–3 years of related customer service experience or applicable insurance knowledge
Completion of an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off with 15 annual accrual days
Hybrid work arrangement
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings under applicable compensation plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsOrganizational SkillsDecision-Making SkillsVirtual Training Proficiency

Soft Skills

Engaging PersonalityOutgoing AttitudeProblem-Solving Skills

Tools & Technologies

Multiple Claims Systems

Industry Keywords

Auto ClaimsCustomer-CentricityInsurance KnowledgeClaim Operations