Demonstrates strong customer service skills with the ability to guide clients through the auto claims process while effectively managing multiple systems and tasks. Exhibits critical thinking and problem-solving abilities in a fast-paced, virtual environment.

Highest-signal resume keywords

Customer Service ExperienceClaims ProcessingCritical ThinkingMultitasking CapabilitiesOral And Written Communication Skills

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Manage multiple moving pieces throughout the claims process
Provide customer-centric support and problem-solving
Represent the Liberty Mutual brand and deliver on its customer promise
Process and handle claims using multiple systems
Adapt to varying environments, schedules, and customer needs
Attend additional in-person training during the first six months

Requirements

What you’ll need

Must reside within 50 miles of the Marlton, New Jersey office
Only open to US-based employees
Engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred
1–3 years of related customer service experience or applicable insurance knowledge
Must complete a role-related assessment during the application process

Benefits

Comp & perks

Paid training and licensing included
Flexible Time Off; 15 days annual accrual
Workplace flexibility
Professional development opportunities
Employee Resource Groups
Benefits supporting life and well-being
Potential commission and/or bonus earnings according to the compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingTyping SkillsOrganizational SkillsDecision-Making SkillsVirtual TrainingCustomer-Centric SupportProblem-SolvingKnowledge Of Claim OperationsAbility To Utilize Multiple Systems

Soft Skills

Engaging PersonalityOutgoing PersonalityPassion For Helping Customers

Industry Keywords

Auto ClaimsCustomer EngagementInsurance KnowledgeStructured Paperless Work Environment