Demonstrates strong customer service skills while guiding insureds and claimants through the auto claims process. Proficient in managing multiple claims and utilizing various systems to ensure efficient processing and problem-solving.

Highest-signal resume keywords

Customer ServiceClaims ProcessingOrganizational SkillsCritical ThinkingMultitasking

About the role

Key responsibilities & impact

Guide insureds and claimants through the auto claims process from start to finish
Speak with and engage customers who have been in auto accidents
Pick up and manage incoming claims
Provide empathetic customer service and assure customers throughout the claims process
Represent the Liberty Mutual brand and deliver on its customer promise
Manage multiple moving pieces using strong organization and time management
Solve problems and help customers obtain what they need from their policies
Utilize multiple systems to handle and process claims
Work effectively in office and home environments while adapting to customer needs

Requirements

What you’ll need

Must reside within 50 miles of the Westborough, Massachusetts office
Only open to US-based employees
An engaging, outgoing personality and passion for helping customers
Ability to think critically, use resources, and seek answers in a virtual environment
Excellent oral, written, decision-making, and organizational skills
Strong typing and multitasking capabilities in a structured paperless work environment
Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
General understanding of overall claim operations and key stakeholders
College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
Must complete an approximately 35-minute skills assessment during the application process

Benefits

Comp & perks

Paid training
Licensing included
Flexible Time Off with 15 annual accrual days
Hybrid workplace flexibility
Professional development opportunities
Employee Resource Groups
Comprehensive benefits supporting life and well-being
Potential commission and/or bonus earnings under applicable compensation plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementTyping SkillsVirtual TrainingInsurance KnowledgeDecision-Making

Soft Skills

EmpathyEngaging PersonalityOutgoing AttitudeProblem-SolvingCommunication Skills

Tools & Technologies

Claims Processing SystemsPaperless Work Environment

Industry Keywords

Auto ClaimsCustomer EngagementClaim OperationsStakeholder Management