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LimeFlightCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing key airline customer portfolios, fostering trust-based relationships, and driving customer success through effective onboarding, training, and adoption strategies. Proficient in stakeholder management and commercial discussions to enhance customer satisfaction and revenue growth.
Highest-signal resume keywords
Airline Industry ExperienceStakeholder ManagementCustomer Success ManagementSaaS Product KnowledgeFluent in English and French
About the role
Key responsibilities & impact- Own and manage a portfolio of key airline customers
- Build trust-based relationships with stakeholders across operations, IT, and management
- Align LimeFlight capabilities with customer business objectives
- Lead regular business reviews and management meetings
- Monitor customer health, adoption, and satisfaction
- Identify upsell and cross-sell opportunities for modules, integrations, and services
- Drive retention and expansion revenue within the customer portfolio
- Contribute to renewal processes and commercial discussions
- Support onboarding and implementation phases as a strategic counterpart
- Guide customers through integrations, data setup, and adoption best practices
- Collaborate with implementation teams to transition customers into run mode
- Deliver targeted training sessions and workshops
- Enable customers to adopt new features and optimize processes
- Promote best practices and continuous improvement
- Collaborate cross-functionally and act as the internal voice of the customer
- Provide structured feedback to influence product development
Requirements
What you’ll need- Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
- Experience working with SaaS products or complex B2B software solutions is a plus
- Bachelor's degree in Business Administration, Information Technology, or a related field
- Strong stakeholder management and communication skills
- Ability to manage multiple customer relationships in a fast-paced environment
- Commercial mindset with a focus on value creation and growth
- Proactive, ownership-driven approach to customer success
- Highly organised and reliable
- Fluent in English and French
- English proficiency at a C1 level or higher
- French proficiency at a C1 level or higher
- Willingness to travel up to 20% a year to customer on-site visits
- Currently residing in or relocating to Europe
- Legally eligible to work full-time under an employment contract; freelance or B2B contracts are not offered
Benefits
Comp & perks- Fully remote work arrangement
- Ongoing learning opportunities
- Training and workshops, remote and on-site
- Equal opportunity and inclusive work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementData Setup and IntegrationBusiness Review LeadershipUpsell and Cross-Sell StrategiesTraining and Workshop Delivery
Soft Skills
Strong Communication SkillsProactive ApproachHighly OrganisedTrust-BuildingCollaboration
Certifications & Qualifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Information Technology
Industry Keywords
Airline Catering IndustryB2B Software SolutionsCustomer Health MonitoringRetention and Expansion RevenueContinuous Improvement