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Posted: 10/21/2026Practice Assistant II
Mass General BrighamCore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates proficiency in coordinating patient appointments, managing provider schedules, and processing billing forms while maintaining accurate patient records in EPIC. Exhibits strong customer service, communication, and organizational skills to effectively support day-to-day practice operations.
About the role
Key responsibilities & impact- Coordinate patient appointments and provider schedules
- Welcome patients and support check-in, check-out, and co-pay collection
- Answer calls, route messages, and assist with patient questions
- Coordinate prior authorizations, prescription requests, test results, and provider messages
- Process billing forms and maintain patient records in EPIC
- Support advanced or surgical scheduling as needed
- Serve as an EPIC Super User, with training provided
- Assist with staff training and day-to-day practice operations
Requirements
What you’ll need- High school diploma or equivalent required
- 2–3 years of office or administrative experience
- Proficiency with Microsoft Office and standard office technology
- Strong customer service and communication skills
- Excellent organization and time-management skills
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Collaborative approach and ability to work effectively as part of a team
- Knowledge of general office operations and administrative procedures
Benefits
Comp & perks- Medical, dental & vision coverage
- 403(b) retirement plan
- Tuition reimbursement
- Discounted MBTA pass
- Professional development and advancement opportunities
- Paid time off
- Career advancement opportunities
- Differentials, premiums and bonuses as applicable
- Recognition programs
ATS Keywords
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