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Posted: 10/21/2026Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in providing operational support for installation and service assurance activities, with a strong focus on resolving provisioning and inventory-related issues. Proficient in maintaining accurate records and coordinating with operational teams to address complex service challenges.
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide real-time operational support to field technicians for installation, repair, and service assurance activities
- Resolve facility, provisioning, and inventory-related issues
- Serve as a primary point of contact for inbound calls and chats from internal work groups and field personnel
- Support service order processing, fallout resolution, and completion status inquiries
- Maintain, validate, and update Quantum Fiber inventory and facility records across designated provisioning and inventory systems
- Coordinate with Field Operations and other operational teams to resolve complex service or network issues
- Document actions and updates in Client-designated systems
Requirements
What you’ll need- High-speed Internet via wired Ethernet connection; no Wi-Fi, Satellite or Hot spot
- Upload speed of 25 Mbps
- Download speed of 50 Mbps
- Internet provider must be highly stable with 1% or less packet loss
- Available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later
- Must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
- Must live in the State of Idaho
Benefits
Comp & perks- Medical, Dental & Vision Coverage with multiple plan options
- Telemedicine & Mental Health Support for convenient care
- Paid Time Off (PTO) that grows with your tenure
- 401(k) with Company Match to help you plan for the future
- Employee Assistance Program (EAP) with free counseling and wellness resources
- Company-Paid Life & Disability Insurance for added peace of mind
- Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
- Voluntary Benefits including accident, critical illness, hospital coverage, and more
- Additional Perks like legal assistance, identity protection, and pet insurance
- Computer and Equipment provided for this position
ATS Keywords
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