Myriad360

Solutions Engineer

• Lead security discovery efforts with executives, focusing on risk mitigation, regulatory compliance, and operational maturity
• Manage security solution strategies across the entire Security stack
• Identify cross-domain expansion opportunities across Identity, Perimeter, Endpoint, Data, Application, Email, Cloud, AI Security, Zero Trust, and Observability
• Design integrated security architectures covering endpoint, network, cloud, and identity domains
• Collaborate with Account Executives and practice leaders on opportunity strategy, qualification, and positioning
• Review and validate security designs, Bills of Materials (BOMs), and Statements of Work (SOWs)
• Serve as the escalation point for complex or high-risk security designs
• Mentor CSAs and engineers in consultative security discovery and architecture
• Contribute to reference architectures, playbooks, and go-to-market security solutions
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

Senior Security Client Solution Architect

• Design and implement advanced cybersecurity solutions
• Serve as a strategic advisor to clients and internal teams
• Develop scalable cybersecurity architectures for Zero Trust, secure access, and advanced threat protection
• Lead cybersecurity best-practice and innovation initiatives
• Prepare and maintain client proposals, architectural diagrams, and statements of work
• Collaborate with cross-functional teams to align security strategies with business objectives and IT frameworks
• Support sales teams with strategic proposals, BOMs, technical narratives, client presentations, and RFP responses
• Conduct discovery sessions, assess client environments, and present tailored cybersecurity solutions
• Complete security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Understand client needs and partner with Account Executives
• Identify emerging cybersecurity trends and explain market dynamics and best practices
• Develop enablement resources and guide vendor selection and strategic decisions
• Oversee BOMs, product evaluations, solution narratives, and high-level architectures
• Provide strategic guidance for cybersecurity design and implementation
• Advance knowledge of cybersecurity technologies and frameworks
• Deliver innovative, reliable cybersecurity solutions and exceptional client experiences
• Perform other duties as assigned

Senior Security Solution Architect – Presales

• Design and implement advanced cybersecurity solutions using industry-leading technologies
• Serve as a strategic advisor to clients and internal teams
• Develop scalable cybersecurity architectures focused on Zero Trust, secure access, and advanced threat protection
• Lead cybersecurity best-practice and innovation initiatives
• Prepare and maintain client proposals, architectural diagrams, and statements of work
• Collaborate with cross-functional teams to align security strategies with business objectives and IT frameworks
• Support sales teams with strategic proposals, BOMs, technical narratives, client presentations, and RFP responses
• Conduct discovery sessions, assess client environments, and present tailored cybersecurity solutions
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Understand client business needs and partner with Account Executives
• Identify emerging cybersecurity trends and guide client understanding of technologies and best practices
• Lead enablement resources for stakeholders and guide vendor selection and strategic decisions
• Oversee solution development, product evaluations, solution narratives, and high-level architectures
• Provide strategic guidance across cybersecurity design and implementation
• Deliver innovative, reliable cybersecurity solutions and exceptional client experiences
• Perform other duties as assigned

• Serve as the technical lead during pre-sales engagements across data center, campus, and WAN environments
• Design and present Cisco Catalyst, Nexus, ISR/ASR and Juniper MX, EX, SRX solutions
• Lead whiteboarding sessions, technical workshops, and customer discovery meetings
• Define use cases, success criteria, and architectural recommendations
• Collaborate with account managers, delivery teams, and OEM partners
• Develop proposals, bills of materials (BOMs), and statements of work (SOWs)
• Translate business needs into scalable, secure network architectures using routing, switching, VPN, and firewall technologies
• Develop HLDs, solution briefs, architecture documentation, and client-ready presentations
• Communicate the value of SD-WAN, EVPN-VXLAN, and automation technologies
• Participate in RFP responses, competitive analyses, and technical validation
• Act as a trusted technical advisor to enterprise clients and build long-term relationships
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

Senior Network Solutions Architect

Consultant

• Serve as a senior escalation point for infrastructure and end-user compute issues, providing guidance to Level 1 and Level 2 technicians and ensuring timely resolution of incidents and service requests
• Act as the technical owner for assigned customer environments, supporting end-user compute, identity, virtualization, and core infrastructure services in alignment with contractual commitments
• Design, build, deploy, and maintain Windows endpoint images, deployment standards, application packaging, and automated provisioning processes
• Administer and support Microsoft 365, Active Directory, Azure AD/Entra ID, Exchange Online, Teams, OneDrive, and identity-related technologies
• Manage endpoint platforms and lifecycle operations including hardware standards, procurement recommendations, imaging, deployment, patching, refresh programs, and asset management
• Support and troubleshoot virtual desktop infrastructure (VDI), remote access solutions, and modern workplace technologies
• Assist with administration and troubleshooting of Windows Server, VMware, storage, backup, and related infrastructure platforms impacting customer environments
• Ensure all incidents, requests, changes, and project work are accurately documented within ServiceNow, including technical findings, root cause analysis, and knowledge transfer details
• Develop and maintain technical documentation including SOPs, build guides, imaging procedures, architecture diagrams, and customer-specific support runbooks
• Participate in infrastructure projects including server deployments, migrations, Microsoft 365 initiatives, onboarding activities, and technology refresh efforts
• Coordinate with vendors, hardware manufacturers, software providers, and third-party partners to resolve complex technical issues
• Identify recurring issues, recommend service improvements, and drive automation and standardization efforts across customer environments
• Other duties as assigned

Senior Infrastructure and End User Support Consultant

• Serve as the technical lead during pre-sales engagements, aligning network architectures with client goals across data center, campus, and WAN environments
• Design and present solutions using Cisco (Catalyst, Nexus, ISR/ASR) and Juniper (MX, EX, SRX) platforms
• Lead whiteboarding sessions, technical workshops, and customer discovery meetings
• Define use cases, success criteria, and architectural recommendations
• Collaborate with account managers, delivery teams, and OEM partners to develop proposals, BOMs, and SOWs
• Translate business needs into scalable, secure network architectures leveraging routing, switching, VPNs, and firewall technologies
• Develop HLDs, solution briefs, and client-ready presentations
• Stay current on SD-WAN, EVPN-VXLAN, and automation technologies and communicate their value to customers
• Participate in RFP responses, competitive analyses, and technical validation of proposed architectures
• Act as a trusted advisor to enterprise clients and build long-term technical relationships
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

• Serve as the technical lead during pre-sales engagements across data center, campus, and WAN environments
• Design and present Cisco and Juniper network solutions
• Lead whiteboarding sessions, technical workshops, and customer discovery meetings
• Collaborate with account managers, delivery teams, and OEM partners on proposals, BOMs, and SOWs
• Translate business needs into scalable, secure network architectures using routing, switching, VPN, and firewall technologies
• Develop HLDs, solution briefs, architecture diagrams, and client-ready presentations
• Stay current on SD-WAN, EVPN-VXLAN, and automation technologies and communicate their value
• Participate in RFP responses, competitive analyses, and technical validation
• Act as a trusted technical advisor to enterprise clients
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

Senior Network Solution Architect

• Serve as the technical lead during pre-sales engagements, aligning network architectures with client goals across data center, campus, and WAN environments.
• Design and present solutions using Cisco (Catalyst, Nexus, ISR/ASR) and Juniper (MX, EX, SRX) platforms.
• Lead whiteboarding sessions, technical workshops, and customer discovery meetings.
• Define use cases, success criteria, and architectural recommendations.
• Collaborate with account managers, delivery teams, and OEM partners to develop proposals, BOMs, and SOWs.
• Translate business needs into scalable, secure network architectures using routing, switching, VPN, and firewall technologies.
• Develop HLDs, solution briefs, and client-ready presentations.
• Stay current on SD-WAN, EVPN-VXLAN, automation, and other emerging technologies.
• Participate in RFP responses, competitive analyses, and technical validation of proposed architectures.
• Act as a trusted advisor to enterprise clients and build long-term technical relationships.
• Complete ongoing security awareness training and comply with company policies.
• Identify and escalate security risks and contribute to remediation efforts.
• Perform other duties as assigned.

Technician

• Install, test, troubleshoot, and maintain fiber-optic cabling
• Install servers, switches, storage equipment, patch panels, cable managers, support hardware, and related infrastructure
• Perform rack-and-stack activities in standard, high-density, and AI-compute cabinets
• Install, route, dress, label, and connect copper and fiber-optic cabling
• Install management cables, console cables, power cords, interconnects, optics, and support components
• Verify cable sources, destinations, port assignments, labels, connector types, routing, slack, and bend radius
• Work from cable schedules, rack elevations, port maps, drawings, and runbooks
• Perform cabling remediation, cleanup, defect correction, and rework
• Assist remote engineers and support teams with smart-hands activities
• Replace damaged cables, labels, optics, transceivers, hardware, and field-replaceable components
• Capture serial numbers, asset tags, MAC addresses, photographs, and installation records
• Update project trackers, completion checklists, issue logs, redline notes, and timekeeping systems
• Inspect work for visible defects before quality review
• Report blockers, damaged equipment, missing materials, drawing conflicts, site issues, and safety concerns
• Maintain clean cabinets, pathways, workstations, staging areas, and project zones
• Protect customer floors, cabinets, ports, optics, hardware, and pathways from damage
• Communicate professionally with leads, superintendents, customers, subcontractors, and project stakeholders
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

Senior Data Center Technician – Fiber

• Own CMDB strategy, design, governance, and implementation outcomes
• Serve as the primary voice and advisor to executive sponsors and process owners
• Define the CMDB vision, scope, and phased roadmap
• Design configuration data models, CI classes, attributes, relationships, and service mapping using CSDM or an equivalent standard
• Establish data sourcing, discovery, reconciliation, data quality, ownership, and health strategies
• Design and document Service Configuration Management policies, roles, RACI, control points, and audit approach
• Stand up CMDB governance, configuration control, and data stewardship models
• Integrate configuration management with Change, Incident, Problem, Asset, and Service Portfolio practices
• Lead implementation from current-state assessment through design, build oversight, validation, and operational handoff
• Translate design decisions into requirements and acceptance criteria for platform teams
• Direct sequencing, dependencies, risks, and issues across workstreams
• Validate implementation outcomes before go-live
• Build stakeholder alignment across infrastructure, application, security, and service management teams
• Develop and deliver communications, training strategy, and adoption plans
• Maintain plans, status reporting, budget awareness, and steering committee cadence
• Manage scope and escalate risks to client commitments
• Contribute reusable CMDB accelerators, reference models, and assessment methods to the ITSM practice
• Support pre-sales scoping and solution shaping
• Mentor practice consultants on CMDB design and adoption
• Complete security awareness training, identify and escalate security risks, and perform other assigned duties

Senior Consultant, Enterprise Service Management

• Own the vision, strategy, operating model, and execution of the national CSA and Security CSA organization
• Lead and develop CSA Directors, establishing expectations, accountability, leadership standards, and succession plans
• Ensure consistent CSA model execution across regions and establish organizational structure, coverage models, capacity planning, and hiring strategy
• Serve as executive advocate for the CSA organization and build a culture centered on curiosity, collaboration, accountability, technical credibility, and client outcomes
• Ensure CSAs act as strategic technical counterparts to Account Executives and engage early in qualified opportunities
• Develop proactive opportunity identification and creation, technical account planning, pursuit strategy, and account penetration
• Lead broad cross-practice discovery and coordinate specialists, practices, services teams, and strategic partners
• Establish standards, technical design and pursuit-review governance, and improve opportunity qualification, solution readiness, and handoffs into delivery teams
• Drive identification and attachment of Professional Services, Managed Services, Field Services, advisory, and lifecycle opportunities
• Keep the CSA organization ahead of technology transitions and drive opportunity creation around AI infrastructure, Enterprise AI, RAG, agentic AI, automation, observability, hybrid cloud, cybersecurity, platform engineering, and modern data center architectures
• Own national CSA enablement and certification strategy, career paths, succession planning, and talent development
• Build relationships with strategic technology partners and align OEM priorities, certifications, joint go-to-market initiatives, and strategic pursuits
• Promote a One Team operating model across Sales, Pre-Sales, Professional Services, Managed Services, PMO, and Delivery
• Establish performance indicators covering pipeline influence, opportunity creation, strategic engagement, cross-practice and services attach, solution readiness, account penetration, alignment, client engagement, win/loss insights, certifications, and talent development
• Identify and escalate security risks, contribute to remediation, and perform other duties as assigned

Vice President, Client Solution Architects

Security Engineer

• Support day-to-day relationships with key partner contacts and coordinate recurring partner touchpoints
• Assist with quarterly business reviews by preparing materials, tracking action items, and following up on commitments
• Maintain partner documentation and socialize updates internally
• Identify and track joint opportunities with sales and partner teams
• Support partner processes to accelerate opportunities through the pipeline
• Assist with Market Development Funds (MDF) requests, tracking, and reporting
• Coordinate joint go-to-market initiatives, including campaigns, webinars, and field events
• Support development of partner-facing and internal enablement assets, such as battlecards, one-pagers, and solution overviews
• Collaborate with cross-functional teams to package services with partner technologies
• Participate in partner and industry events as needed
• Stay current on technology and partner ecosystem trends and share insights internally
• Track and report partner activities and performance metrics
• Coordinate across sales, engineering, operations, and marketing on alliance initiatives
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned

Security Strategic Alliance Associate

Architect

• Serve as a trusted technology advisor to CIOs, CTOs, CISOs, infrastructure leaders, and other senior client stakeholders
• Lead executive-level conversations around technology strategy, transformation priorities, risk, modernization, and emerging technology
• Translate complex technology shifts into practical business decisions
• Facilitate executive workshops, strategy sessions, roadmap discussions, and innovation briefings
• Build long-term executive client relationships
• Partner with Account Executives and CSAs on strategic account development and opportunity creation
• Identify technology priorities, executive initiatives, transformation programs, organizational challenges, competitive threats, technical debt, and whitespace opportunities
• Provide thought leadership across Enterprise AI, AI infrastructure, RAG, agentic AI, data center modernization, networking, cybersecurity, hybrid cloud, automation, observability, platform engineering, Managed Services, Enterprise Service Management, and operating-model transformation
• Represent Myriad360 in executive briefings, client events, industry panels, technology summits, webinars, and partner engagements
• Connect strategic client initiatives to Myriad360 capabilities across advisory, infrastructure, security, cloud, AI, Professional Services, Managed Services, and Field Services
• Coordinate CSAs, Specialists, Practice leaders, Professional Services, Managed Services, and strategic partners for complex opportunities
• Coach Sales and CSA teams on executive communication, technology storytelling, strategic discovery, whiteboarding, and workshop facilitation
• Build relationships with technology executives across strategic OEM partners and bring OEM insights into client conversations
• Bring market and client feedback to Myriad360 leadership and influence service development, practice strategy, technology investment, partner strategy, enablement priorities, and the Managed Services roadmap
• Complete ongoing security awareness training and comply with company policies
• Identify and escalate security risks and contribute to remediation efforts
• Measure success through executive relationships, strategic account engagement, workshops, proactively created opportunities, influenced pipeline, opportunity expansion, cross-practice opportunity creation, services attach, account penetration, executive sponsorship, client retention and expansion, OEM relationships, thought leadership, client feedback, and team enablement

Principal Architect

• Define and own customer-facing hybrid cloud architectures for Azure-based managed services
• Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers
• Ensure architectures align with contractual SLAs, SLOs, and support models
• Establish and enforce architecture, security, and operational standards across customer environments
• Maintain hands-on involvement with storage and backup systems in production
• Lead troubleshooting and serve as the highest-level escalation point for complex customer issues
• Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery
• Act as a technical lead and trusted advisor for enterprise customers
• Participate in customer architecture reviews, technical workshops, and QBRs
• Translate customer business requirements into secure, supportable cloud architectures
• Support presales and solution design, including architecture validation, scoping, and risk assessment
• Guide customers through cloud adoption, modernization, and hybrid integration strategies
• Provide architectural leadership for 24×7 managed service operations, including on-call participation
• Lead major incident response efforts, including customer communication and post-incident reviews
• Drive reliability, performance, and cost optimization improvements across customer platforms
• Ensure operational readiness for new customers and onboardings
• Mentor senior engineers and architects within the MSP organization
• Influence technical strategy, tooling, and service offerings across the managed services portfolio
• Evaluate Azure services and technologies to improve customer outcomes

Storage and Backup Enterprise Services Architect

Proposal Manager

• Coordinate assigned RFP, RFI, RFQ, and other bid responses under the direction of the Lead Proposal/Contracts Manager
• Review and ingest solicitation documents, including requirements, evaluation criteria, instructions, timelines, forms, exhibits, and submission requirements
• Create response plans, compliance matrices, content outlines, schedules, and task assignments
• Assemble response teams across sales, technical, delivery, finance, operations, vendor, subcontractor, and subject matter expert functions
• Identify required content and locate reusable material in prior responses, templates, approved content libraries, and company resources
• Assign content requests and communicate requirements, deadlines, and deliverables
• Follow up with contributors, clarify requirements, and escalate delays or issues
• Collect, organize, and consolidate contributions into cohesive proposal packages
• Write, edit, and refine proposal content for clarity, consistency, grammar, formatting, flow, and compliance
• Develop or coordinate executive summaries, company overviews, solution descriptions, project approaches, qualifications, resumes, case studies, and supporting documentation
• Ensure responses meet requirements, structure, format, naming conventions, and submission instructions
• Coordinate internal reviews and approvals while maintaining version control
• Work with pricing, finance, delivery, and technical resources to incorporate solution details, cost information, staffing plans, assumptions, and supporting documentation
• Track addenda, amendments, clarifications, and changes through internal channels or procurement portals
• Prepare final proposal packages for internal approval and submission
• Maintain databases of prior responses, reusable content, case studies, resumes, certifications, and other proposal materials
• Evaluate completed proposals for content to repurpose, update, retire, or add to the content library
• Maintain content metadata for efficient searching and reuse
• Support post-submission clarification responses, revisions, presentations, and follow-up materials
• Document lessons learned and improve proposal workflows, templates, tools, and content management practices
• Track proposal activity, deadlines, status, and outcomes for reporting
• Support related contracts, compliance, and documentation activities
• Identify and escalate security risks and contribute to remediation efforts
• Perform other duties as assigned