Nestle

Customer Account Manager – Small Format

Nestle
Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $117,910 - $151,284 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales management and account growth, leveraging data analytics and customer insights to drive category performance. Proficient in developing strategic business plans and fostering strong relationships with internal and external stakeholders.

Highest-signal resume keywords
Sales ManagementData AnalyticsCustomer Relationship ManagementBusiness PlanningMarket Share Growth

About the role

Key responsibilities & impact
  • Manage, develop, and drive category growth with assigned small-format customers
  • Achieve or exceed annual sales and commercial spend targets
  • Maintain profitable growth and drive market share gains
  • Develop customer promotion plans based on distribution, category trends, and promotional activities
  • Partner with Category Management and Sales Analysts to turn 4Ps analytics and insights into action
  • Own forecasting and event planning in Osprey
  • Own the Trade Rate Report to monitor sales performance, financial metrics, and profitability
  • Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars
  • Manage day-to-day responsibilities for assigned customers
  • Build and maintain internal and external customer relationships
  • Drive execution through interaction with Nestlé Retail Sales and/or Distributor Sales teams
  • Own personal development through capability tools and career development programs
  • Develop critical behaviors through the PDP process
  • Use data and reporting tools to support Product, Price, Place, and Promotion objectives
  • Ensure timely and effective communication with cross-functional partners

Requirements

What you’ll need
  • Bachelor’s degree (business-related preferred)
  • Minimum of 5 years of relevant sales or account management experience
  • Strong collaboration, judgement, problem-solving, strategic thinking, and customer service skills
  • Effective oral and written communication skills
  • Proficiency in Microsoft Office Suite, including Teams, Outlook, Excel, and PowerPoint
  • Ability to work in various operating systems and customer portals
  • Experience with Power BI, Circana, and Nielsen
  • Business mathematics skills
  • Exceptional organizational and time management skills
  • Strong presentation and negotiation skills
  • Knowledge of pricing, promotion, assortment, merchandising, and financial reconciliation
  • Ability to create fact-based selling stories and customer plans
  • Ability to resolve issues promptly and communicate potential impacts to stakeholders
  • Ability to work in the Southeast location states listed
  • Ability to travel 10%-15%
  • Not eligible for visa sponsorship

Benefits

Comp & perks
  • Performance-based incentives
  • 401k with company match
  • Healthcare coverage
  • Competitive total rewards package
  • Inclusive work environment
  • Reasonable accommodation support during recruitment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales ExperienceBusiness MathematicsForecastingFinancial ReconciliationPromotional PlanningCategory ManagementPresentation SkillsNegotiation SkillsMarket AnalysisCustomer Promotion Plans
Soft Skills
CollaborationProblem-SolvingStrategic ThinkingCustomer ServiceEffective Communication
Tools & Technologies
Microsoft Office SuitePower BICircanaNielsenOsprey
Industry Keywords
Category GrowthMarket SharePromotional ActivitiesTrade Rate Report4Ps Analytics