Swoogo

Strategic Account Manager

Swoogo
Posted 10/20/2026full-timeRemote • United StatesMid-LevelSeniorWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS account management with a focus on customer retention and expansion, leveraging strong business acumen and analytical skills to build strategic account plans and negotiate complex agreements. Proven ability to manage relationships with senior stakeholders and deliver quantified ROI through effective discovery and business case development.

Highest-signal resume keywords
SaaS Account ManagementAccount PlanningCustomer ROI DemonstrationNegotiating Multi-Year DealsSalesforce Management

About the role

Key responsibilities & impact
  • Report to the VP of Account Management and own a portfolio of high-value accounts
  • Deliver retention and expansion by understanding customer priorities and demonstrating value before renewal
  • Build and maintain account profiles and plans covering strategic priorities, use cases, recommendations, whitespace and expansion analysis, and event technology stacks
  • Map stakeholders and buying committees, including influence, decision-making authority, priorities, and account politics
  • Conduct discovery to uncover unstated customer priorities and shape account plans
  • Build customer business cases and lead executive business reviews demonstrating quantified ROI and outcomes
  • Develop multi-threaded relationships with senior stakeholders and serve as a trusted advisor
  • Identify renewal risk early with CSMs and determine when to push, hold, or involve additional support
  • Negotiate multi-year agreements using customer usage, value, and alternatives
  • Track competitive landscape, industry trends, and event solutions used by customers
  • Collaborate with Finance, Legal, and Product to structure mutually beneficial deals
  • Provide customer insights to leadership to inform pricing, packaging, and product roadmap
  • Maintain renewal forecasts and expansion pipeline in Salesforce

Requirements

What you’ll need
  • Experience working in SaaS account management, ideally in enterprise or strategic segments
  • Experience with account planning and whitespace analysis
  • Experience demonstrating customer ROI and outcomes
  • Experience negotiating complex multi-year deals
  • Experience managing relationships with VP and C-level stakeholders at large, complex enterprise organizations
  • Experience managing a book of business with a focus on GRR and NRR
  • Strong business acumen and commercial skills
  • Analytical ability, judgment, and critical thinking
  • Ability to conduct effective discovery and build quantified business cases
  • Ability to manage strategic renewals and expansion opportunities
  • Ability to use Salesforce for renewal forecasts and expansion pipeline management

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account PlanningWhitespace AnalysisCustomer ROINegotiationRenewal ManagementExpansion OpportunitiesBusiness Case DevelopmentAnalytical AbilityCritical ThinkingCommercial Skills
Soft Skills
Relationship ManagementJudgmentEffective DiscoveryStrategic ThinkingTrusted Advisor
Tools & Technologies
Salesforce
Industry Keywords
Enterprise AccountsC-Level StakeholdersRetentionExpansionCompetitive LandscapeEvent Technology StacksAccount PoliticsMulti-Threaded RelationshipsCustomer InsightsPricing Strategy