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National Ramp - Home AccessPosted 10/20/2026full-timeValley Cottage • New York • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer relationship management, with a strong focus on proactive communication, organizational skills, and the ability to manage multiple projects effectively. Proficient in using CRM software to maintain customer records and track interactions, while also possessing a solid understanding of commercial construction and related industries.
Highest-signal resume keywords
Account ManagementCustomer Relationship ManagementCRM Software ProficiencyProject CoordinationCommunication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Manage relationships with existing commercial customers as the primary point of contact
- Build customer relationships through proactive communication, consistent follow-up, and understanding of customer businesses
- Coordinate customer requests and project details with internal teams
- Follow up on quotes, outstanding information, pending decisions, and open customer requests
- Communicate pricing, project scope, timelines, and next steps to customers
- Maintain accurate customer records, quotes, and opportunity updates in the CRM
- Identify opportunities to strengthen existing relationships and support additional business from current customers
- Coordinate handoffs to Project Management and Operations while remaining engaged throughout project execution
- Anticipate customer needs, address concerns, and work with internal teams to resolve issues promptly
Requirements
What you’ll need- 5+ years of experience in account management, customer relationship management, inside sales, or a related B2B role
- Strong relationship-building and customer service skills
- Proactive approach to communication and follow-up
- Excellent organizational skills and ability to manage multiple customer accounts and projects simultaneously
- Strong written and verbal communication skills
- Experience using CRM software to track customer interactions, quotes, and follow-up activities
- Ability to coordinate across multiple departments and keep projects and customer requests organized
- Strong attention to detail, accountability, and problem-solving skills
- Preferred: Experience in commercial construction, building products, accessibility solutions, or a manufacturing environment
- Preferred: Experience working with general contractors, modular building companies, dealers, or national accounts
- Preferred: Familiarity with ERP systems, quoting platforms, or project management software
- Preferred: Ability to interpret basic construction drawings and project specifications
- Preferred: Experience working with purchase orders, project quotes, and commercial customers
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Life insurance
- Disability insurance
- Three weeks of paid time off
- One week of sick time
- Additional days off for applicable statutory holidays
- Benefits begin after 30 days of employment
- Collaborative environment with opportunities to grow, contribute, and make a meaningful impact
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Relationship ManagementCRM Software ProficiencyProject CoordinationQuotingAttention to DetailProblem-SolvingOrganizational SkillsBasic Construction Drawings InterpretationProject Specifications Understanding
Soft Skills
Relationship-BuildingCustomer ServiceProactive CommunicationFollow-UpAccountability
Tools & Technologies
CRM SoftwareERP SystemsQuoting PlatformsProject Management Software
Industry Keywords
Commercial ConstructionBuilding ProductsAccessibility SolutionsManufacturing EnvironmentGeneral ContractorsModular Building CompaniesDealersNational Accounts