Race Communications

Senior Account Manager – Multifamily/HOA

Race Communications
Posted 10/20/2026full-timeMerced • California • United StatesSenior💰 $75,000 - $80,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in account management and client relationship building within multifamily and HOA sectors, ensuring service delivery aligns with client expectations and contractual commitments. Proficient in utilizing CRM platforms and Microsoft Office applications to support operational efficiency and communication.

Highest-signal resume keywords
Account ManagementClient ServicesMultifamily Operational StructuresCRM PlatformsCommunication Skills

About the role

Key responsibilities & impact
  • Drive sales growth by managing and expanding multifamily and homeowners association (HOA) client relationships
  • Increase the company’s footprint within MDU and HOA communities
  • Serve as the primary point of contact for account support, service coordination, and issue resolution
  • Partner with property managers, board members, and internal teams to ensure service delivery meets contractual commitments and client expectations
  • Proactively identify client needs and communicate service updates
  • Support retention and satisfaction across assigned accounts
  • Maintain a strong understanding of company products, services, and processes

Requirements

What you’ll need
  • Eligibility for US Employment without sponsorship
  • A valid driver's license, subject to successful verification through a DMV check, is mandatory
  • Bachelor’s degree (B.A./B.S.) in Business Administration, Communications, Real Estate, or a related field, or equivalent professional experience
  • 3-5 years of progressively responsible experience managing multifamily, HOA, property management, telecommunications, utilities, or related service-based accounts
  • Proven experience in account management, client services, or supervisory roles
  • Demonstrated experience managing complex client relationships and service agreements independently
  • Strong knowledge of multifamily and HOA operational structures, including property management and board governance processes
  • Excellent written and verbal communication skills, including presenting information to executive leadership and HOA boards
  • Proficiency in CRM platforms, reporting tools, and Microsoft Office applications
  • Ability to communicate effectively in English, including speaking, reading, writing, and comprehension
  • Proficient use of Teams, Word, Excel, PowerPoint, and teleconferencing applications

Benefits

Comp & perks
  • Join a tight-knit crew—no faceless corporation vibes here
  • Growth potential: promotions and new challenges are part of our DNA
  • Competitive base salary: $70,304 - $80,000 per year
  • 100% company-paid medical and dental insurance starting the 1st of the month following your start date
  • PTO (vacation, sick)
  • 11 paid holidays
  • Paid birthdays
  • 401k matching (4%)
  • Free fiber internet service for all employees living in our service area
  • A culture built on integrity, mutual respect, and a shared purpose

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Account ManagementClient Relationship ManagementService CoordinationIssue ResolutionContractual CommitmentsProperty ManagementBoard Governance ProcessesReporting ToolsTelecommunicationsUtilities
Soft Skills
Communication SkillsProblem-SolvingClient RetentionTeam CollaborationPresentation Skills
Tools & Technologies
CRM PlatformsMicrosoft OfficeTeamsTeleconferencing Applications
Certifications & Qualifications
Valid Driver's License
Industry Keywords
MultifamilyHomeowners Association (HOA)Property ManagementService-Based AccountsBusiness AdministrationCommunicationsReal Estate