Northern Arizona Healthcare

Technician

• Decontaminate, assemble, inspect, identify, package, distribute, and sterilize surgical instruments
• Follow established protocols and manufacturers' instructions for use
• Operate autoclaves and maintain biological and chemical wash solutions
• Maintain sterilization logs, load records, and biological monitoring records
• Respond to Operating Room problem calls and perform preliminary investigations
• Restock, label, maintain inventory, submit requisitions, and distribute instruments, trays, carts, and medical equipment
• Determine priority of instrumentation and equipment requests and prepare and deliver case carts
• Report safety incidents and injuries through the Midas/RDE tool and maintain a safe work environment
• Follow infection control, bloodborne pathogen, contact precaution, regulatory, and organizational standards
• SPD Tech 2: Precept new employees, manage a surgical specialty's inventory and instrumentation, liaise between Sterile Processing and the Operating Room, support Lead Sterile Processing Techs, and help design and enforce policies
• Lead SPD Tech: Oversee assigned shifts and staff, manage workflow, communicate with the Operating Room, educate staff, and help design and enforce policies and procedures

SPD Technician

• Prepare supplies and equipment for interventions using appropriate techniques.
• Provide technical services and assist with surgical procedures under the supervision of the Director and/or Clinical Coordinator.
• Assist with or perform patient procedures within the scope of unit-specific Skills Summation.
• Seek assistance and support when necessary and assist in data collection.
• Organize assigned aspects of patient care and maintain accountability for own practice and delegated functions.
• Provide care consistent with the overall admission-to-post-discharge plan.
• Provide safe intra-operative patient care, including specimen handling and medication labeling and handling.
• Communicate referral needs to the RN and accurately process and communicate provider orders to the RN.
• Facilitate efficient room turnovers and assist the surgical team as needed.
• Assist with updating physician preference cards.
• Integrate anatomy and physiology knowledge with surgical procedures while assisting the healthcare team.
• Maintain, monitor, and restock equipment and supplies.
• Manage equipment, supplies, and medications appropriately.
• Prepare instruments, sutures, supplies, and equipment for specific procedures and anticipate the surgeon's and patient's needs.
• Report safety-related incidents through the Midas/RDE tool and monitor the work environment for safety issues.
• Attend safety-related training and complete mandatory modules and job-specific training.

CVOR Scrub Technician

General

• Coordinate care for patients and families, including direct care, education, and discharge planning
• Assess patient health information, conditions, needs, and progress
• Develop, implement, evaluate, and revise individualized plans of care
• Provide safe, high-quality, patient-centered care
• Perform aseptic techniques and maintain sterile fields
• Maintain infection prevention standards
• Collaborate with physicians and other healthcare professionals
• Assist with procedures and transportation throughout the hospital
• Participate in evidence-based practice, research, in-service education, and seminars
• Mentor and educate colleagues and students
• Lead ancillary personnel, serve as a preceptor, and contribute as an active healthcare team member
• Maintain timely and accurate assessments, interventions, EMR entries, and patient responses
• Report safety incidents and monitor the work environment for safety issues

RN, PreOp/PACU

Representative

• Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals
• Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives
• Accurately document discussions and referral/scheduling activities in the encounter, schedule book, and patient chart
• Navigate web-based products and system applications for registration and scheduling
• Identify patients and enter clinical, demographic, and insurance information for registration and appointment booking
• Explain scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs
• Document patient/provider contact, order documentation, insurance verification, financial education, and payments
• Secure required signatures and perform insurance eligibility, benefits, and authorization activities
• Notify relevant parties and document insurance authorizations for medical services, procedures, and inpatient/observation stays
• Apply basic CPT and ICD-10 diagnosis coding documentation knowledge
• Collect patient financial liabilities and perform payment entry and cash reconciliation
• Perform PBX switchboard functions, route calls, page codes and fire alarms, and respond to patient, provider, and department requests
• Support clinical departments with registration, scheduling, patient account data entry, provider order requirements, insurance coverage, and financial assistance questions
• Report safety incidents, attend safety training, comply with regulations and company policies, maintain required certifications/licenses, and complete mandatory training

Patient Scheduling Representative

• Treat patients with pulmonary disorders including asthma, chronic obstructive pulmonary disease (COPD), collapsed lungs, and pneumonia
• Meet with patients, diagnose ailments, design treatment plans, and conduct tests to assess lung capacity and gas levels
• Perform arterial blood gas (ABG) punctures according to policy
• Prepare and administer prescribed pharmacological solutions and monitor treatment effectiveness
• Record patient vital signs, breath sounds, ventilator status, mental status, and treatment response
• Identify patients and verify orders before administering respiratory care or treatment
• Set ventilator parameters according to patient protocols and physician orders
• Perform or assist with proper placement of endotracheal tubes
• Complete billing paperwork and accurately document assessments, interventions, EMR entries, and patient responses
• Assemble, operate, maintain, troubleshoot, clean, and perform minor repairs on respiratory equipment
• Educate patients on therapies and prescribed medications before discharge and document patient understanding
• Report safety incidents through the Midas/RDE tool, attend safety training, and monitor the work environment
• Adhere to regulatory, organizational, hospital, departmental, state, and federal standards and policies

Respiratory Care Practitioner, RRT

• Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record during scheduling and referrals
• Conduct face-to-face or inbound/outbound telephone interviews with patients or authorized representatives
• Secure and accurately document information related to requested services, patient/provider contact, orders, insurance verification, financial education, and payments
• Navigate web-based products and system applications for registration, scheduling, insurance eligibility, benefits, and authorization documentation
• Identify patients and select insurance carriers for specified medical service dates
• Provide explanations of scheduled procedures, patient instructions, legal forms, insurance eligibility, coverage, and financial assistance programs
• Secure required signatures and collect patient financial liabilities; perform payment entry and cash reconciliation
• Perform PBX switchboard functions, route calls, page codes and fire alarms, and respond to patient, provider, and hospital department requests
• Support clinical departments with registration, scheduled-service data entry, provider-order requirements, insurance coverage, and financial assistance questions
• Report safety incidents through the Midas/RDE tool and comply with safety procedures, regulations, statutes, and company policies
• Maintain required certifications and licenses, and complete mandatory training and job-specific modules on time

• Provides comprehensive respiratory care services to patients across all age groups and acuity levels
• Assesses, treats, and manages patients with acute and chronic cardiopulmonary disorders
• Performs advanced respiratory procedures, including mechanical ventilation management, arterial blood gas analysis, airway management, and advanced ventilation modes
• Ensures VAP protocol compliance
• Operates Nitric Oxide delivery systems
• Completes billing paperwork and documents assessments, interventions, EMR entries, and patient responses
• Performs lead responsibilities, coordinates daily staffing assignments, manages workflow, and resolves operational issues and staff concerns
• Serves as the primary point of contact for interdisciplinary teams and hospital administration
• Makes decisions regarding resource allocation and patient prioritization
• Develops, implements, evaluates, and documents competency assessments
• Conducts hands-on competency validation and provides targeted education and remediation
• Orients, trains, mentors, and provides clinical guidance to respiratory therapy staff
• Participates in quality assurance and performance improvement initiatives
• Conducts chart audits and reviews clinical practice patterns and outcomes
• Identifies process improvement opportunities and collaborates on corrective action plans
• Assembles, operates, maintains, troubleshoots, cleans, and performs minor repairs on equipment
• Educates patients on therapies and prescribed medications before discharge and documents patient understanding
• Reports safety incidents, attends safety training, follows regulatory and organizational standards, and completes required training modules

Senior Respiratory Care Practitioner

• Treat patients with pulmonary disorders such as asthma, COPD, collapsed lungs, and pneumonia
• Meet with patients, diagnose ailments, design treatment plans, and conduct tests to assess lung capacity and gas levels
• Perform ABG punctures according to NAH policy
• Administer prescribed pharmacological solutions and monitor effectiveness
• Record vital signs, breath sounds, ventilator status, mental status, and treatment response
• Verify patient identity and treatment orders before administering respiratory care
• Set ventilator parameters according to patient protocols and physician orders
• Perform or assist with proper placement of endotracheal tubes
• Complete billing paperwork and document assessments, interventions, EMR entries, and patient responses
• Assemble, operate, maintain, troubleshoot, clean, and perform minor repairs on equipment
• Educate patients on therapies and prescribed medications before discharge, documenting understanding
• Report safety incidents, attend safety training, and maintain a safe work environment
• Maintain current certifications and complete mandatory training within required timeframes

Network Engineer

• Design, install, administer, troubleshoot, and maintain LAN, WAN, and wireless network infrastructure
• Set strategic direction and provide leadership for network infrastructure design, engineering, and implementation
• Develop methodologies for design, engineering, security, and testing
• Lead network projects and ensure documentation and timely progress updates
• Track system lifecycles and provide replacement recommendations
• Provide mentoring, training, and guidance to peers
• Lead resolution of complex network issues and provide the highest level of support
• Install and validate LAN/WAN switches, routers, firewalls, and wireless systems
• Communicate complex technical solutions and recommendations to technical and non-technical audiences
• Work with vendors to troubleshoot hardware, software, and circuit issues
• Monitor network performance and capacity and report findings
• Create and maintain network infrastructure documentation and knowledge base articles
• Implement cable labeling, routing, bundling, and management practices
• Follow ITIL/ITSM best-practice standards
• Remain current on network technologies through reading, seminars, workshops, and vendor information
• Maintain security configuration changes and appropriate audit trails
• Report safety-related incidents and complete required safety training and company modules

Senior Network Engineer

• Provide generalized support services under the supervision of a Registered Nurse
• Follow the Nursing Plan of Care and Medical/Surgical Standards of Care and Practice
• Communicate patient and family needs or concerns to the collaborative healthcare team
• Assist stable patients with ambulation under RN direction and supervision
• Keep patients safe and occupied through interactive activities such as playing cards, reading books, and writing notes
• Receive and assist with setting up patient food trays and snacks under RN supervision
• Receive report from the RN or off-going patient safety attendant at the start of the shift
• Give report to the RN and incoming patient safety attendant before relinquishing responsibilities
• Keep the RN informed of changes in patient behavior or status
• Keep assigned rooms clean, comfortable, and safe
• Report safety-related incidents through the VigiLanz tool
• Attend safety-related training and monitor the work environment for safety issues
• Perform other duties within the scope and abilities of training

Patient Safety Attendant

Therapist

• Assess, treat, plan, implement, educate, communicate, and demonstrate leadership to address patient and family needs
• Collaborate with a multidisciplinary team to provide patient care
• Provide one-on-one treatment and practice at the top of the occupational therapy license
• Supervise occupational therapy assistants, technicians, and students
• Attend and actively participate in patient team conferences and family conferences
• Determine follow-up outpatient therapy needs and make post-discharge recommendations
• Document evaluations, treatment plans, patient responses, learning needs, discharge plans, and care in the EMR and patient record
• Revise and update treatment plans based on assessment
• Act as a resource and provide mentoring and educational opportunities to rehabilitation staff, other departments, and the community
• Review patient history and relevant data before evaluation
• Evaluate and treat patients without a physician order or referral when permitted by Board of Medical Directors Rule
• Assist patients and families with discharge planning
• Report safety incidents and maintain a safe work environment
• Comply with state and federal regulations, organizational policies, and patient-care standards
• Complete charges promptly and respond to new orders according to department policy

Occupational Therapist – Outpatient

Counselor

• Verify and collect patient demographic and insurance information in the electronic medical record during scheduling, pre-admit, or admission processes
• Verify insurance benefits, document coverage and eligibility details, and complete authorization notifications
• Secure authorization for surgical/special interventional procedures and inpatient/observation stays
• Provide financial education and counseling regarding insurance coverage, financial liability, alternate payer sources, and financial assistance
• Register patients, book appointments, enter clinical and insurance data, explain procedures and instructions, and secure required signatures
• Perform medical necessity checks and secure ABN documentation
• Document patient contacts, orders, insurance verification, financial education, and payments
• Initiate and document insurance eligibility, benefits, and authorization requirements
• Educate patients on procedure costs, financial assistance, and payment arrangements; collect liabilities and reconcile payments
• Provide charge estimates and resolve scheduling, registration, and financial assistance issues
• Assist patients with AHCCCS applications and monitor financial counseling follow-up
• Handle department calls and act as an expert resource to clinical departments
• Coordinate registration, financial counseling, insurance coverage, and benefit-limit information with Nursing Units and Care Management
• Monitor and analyze revenue cycle reports and work lists for accuracy, compliance, and completion
• Report safety incidents, complete required training, and comply with regulations and company policies

Admissions Counselor

Patient Access Representative

• Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record
• Interview patients or authorized representatives to obtain information for requested services
• Document patient discussions and registration/scheduling activities in the encounter
• Navigate web-based products and system applications for registration and scheduling
• Identify patients and enter clinical, demographic, and insurance information accurately
• Explain scheduled procedures and necessary patient instructions
• Document patient contact, provider orders, insurance verification, financial education, and payments
• Explain legal forms and obtain required signatures
• Apply healthcare compliance standards, including EMTALA and HIPAA privacy/confidentiality regulations
• Verify insurance carriers, eligibility, benefits, and authorization requirements
• Complete notifications and documentation to secure insurance authorizations
• Apply basic CPT and ICD-10 diagnosis coding documentation knowledge
• Educate patients about insurance coverage and financial assistance programs
• Collect patient financial liabilities and perform payment entry and cash reconciliation
• Perform PBX switchboard functions, answer and route calls, page codes and fire alarms, and handle assigned call volumes
• Support clinical departments with registration, scheduling, patient account data entry, provider order requirements, insurance coverage, and financial assistance questions
• Report safety incidents through the Midas/RDE tool and attend safety training
• Monitor the work environment for safety issues and complete required training

Patient Care

• Assist with patient care under the supervision of the charge nurse, clinical manager, and/or director
• Assist with patient transfers, mobility, activities of daily living, compression garments, dressing removal, and patient repositioning
• Observe skin integrity and report problem areas or abnormal findings to supervising clinicians
• Assist with catheter and IV removal and phlebotomy within scope of practice
• Maintain department cleanliness and follow isolation and blood-borne-pathogen safety procedures
• Assess patient care needs, prioritize tasks, and respond to changes in patient status
• Collaborate with physicians and healthcare professionals to support quality patient care
• Serve as a resource and assist staff and physicians with EMR order entry as needed
• For Discharge PCT: assist patients in and out of vehicles, reinforce discharge instructions, coordinate with interdisciplinary teams and community agencies, secure DME, and support access to health-related services
• Answer and prioritize administrative telephone calls and obtain accurate caller information
• Assist with orientation and training of new PCT staff
• Maintain unit documents, charts, and chart copies; assist the charge nurse with clerical duties
• Document objective patient data, care provided, and reporting of abnormal findings
• Report safety incidents through the Midas/RDE tool and complete required training and compliance activities
• Float/Flex Pool PCTs may work on any hospital unit, change departments during a shift, work as a Patient Safety Attendant, and take call as required

Patient Care Technician – Med Surg Telemetry

• Assist with patient care, documentation, and supply management under supervision of the charge nurse, clinical manager, and/or director
• Keep units supplied, clean, and organized
• Answer telephones, respond to questions within capabilities, and perform data entry and data collection
• Assist discharged patients, coordinate discharge logistics, and help patients access health-related services
• Perform or assist with procedures within the PCT scope of practice
• Work closely with interdisciplinary team members
• Maintain department cleanliness and clean up after treatments
• Assist with patient transfers, mobility, activities of daily living, compression garments, dressing removal, catheter and IV removal, and phlebotomy within scope
• Observe skin integrity and report abnormal findings
• Prioritize and problem-solve changes in patient status
• Assist physicians with EMR order entry as needed
• Support discharge instructions, secure durable medical equipment, and collaborate with community agencies
• Answer, evaluate, and prioritize administrative telephone calls
• Assist with orientation and training of new PCT staff
• Maintain unit documents, charts, and copies of charts
• Assist the charge nurse with clerical duties
• Document objective patient data and care provided
• Report safety incidents, attend safety training, and comply with regulations, policies, mandatory modules, and job-specific training
• Float/Flex Pool PCTs may work on any hospital unit, change departments during a shift, work as a Patient Safety Attendant, and are required to take call