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Oakland Community Health NetworkPosted 10/21/2026full-timeTroy • Michigan • United StatesJuniorMid-Level💰 $51,163 - $76,744 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating and delivering comprehensive training programs within behavioral health and crisis service settings, ensuring compliance with regulatory standards and effective learner engagement. Proficient in utilizing learning management systems and Microsoft 365 tools to manage training logistics and documentation.
Highest-signal resume keywords
Training CoordinationPublic SpeakingBehavioral Health KnowledgeMicrosoft 365 ProficiencyInstructor Certification
About the role
Key responsibilities & impact- Coordinate and maintain a comprehensive RCC training plan and master calendar for onboarding, annual, refresher, and role-specific training across all shifts and service areas
- Schedule instructors, rooms, virtual sessions, materials, and staff enrollment, including repeated or alternative sessions for nights, weekends, holidays, and 24/7 coverage
- Deliver assigned instructor-led training independently or with co-trainers, in person or virtually, using approved curricula and adult-learning practices
- Coordinate training for Crisis Care, Crisis Residential, Behavioral Health Urgent Care, Sober Support, Mobile Crisis, Crisis Line, and other RCC staff
- Partner with RCC managers and supervisors to develop new-hire learning plans, identify prerequisites, and verify required training completion
- Maintain training records, rosters, attendance, certificates, competency documentation, and other required evidence
- Monitor due dates, expirations, missed classes, and overdue training; provide reminders and escalation reports
- Prepare training compliance dashboards and status reports; support audit and accreditation readiness
- Collaborate with clinical, nursing, medical, safety, security, and subject matter experts to coordinate crisis-specific instruction, simulations, and drills
- Assist with developing, revising, and distributing training materials, job aids, presentations, and evaluations
- Evaluate training effectiveness through feedback, completion data, and competency results; recommend improvements and corrective training plans
- Communicate schedule changes, cancellations, training requirements, and completion expectations to leadership and staff
- Provide virtual learning platform and learning-management-system registration and troubleshooting support
- Participate in Training Team and RCC operational meetings, professional development, and other assigned duties
Requirements
What you’ll need- Associate degree or two years of college coursework in education, psychology, human development, social work, behavioral health, or a related field is desired
- At least two years of work experience in public speaking, training, a similar position, or health education, or at least three years of experience with the public mental health system
- Experience coordinating employee training, scheduling across multiple shifts, maintaining training records, or working in behavioral health, crisis services, or a 24/7 healthcare environment
- Must be willing and able to complete and maintain OCHN-required instructor qualifications, including MDHHS Office of Recipient Rights Basic Skills Training I and certification as a Recipient Rights instructor, as applicable to assigned training duties
- Other instructor certifications, such as Mental Health First Aid, CPI, and/or CPR, may be required based on program needs
- Detailed knowledge of the public mental health system and community mental health services is preferred
- Knowledge of the Michigan Mental Health Code, Administrative Rules, and public mental health policies and procedures is preferred
- Knowledge and experience with Microsoft Office, Microsoft 365, and Adobe Acrobat
- Knowledge of conducting research using multiple forms of electronic media
- Strong organizational, calendar-management, follow-through, and detail-oriented recordkeeping skills
- Ability to coordinate training for rotating shifts without unnecessarily disrupting crisis service coverage
- Effective classroom facilitation, public speaking, written communication, and learner engagement skills
- Proficiency with Microsoft 365, including Outlook, Teams, Excel, and PowerPoint, and ability to use a learning management system
- Ability to monitor compliance data, identify deficiencies, communicate deadlines, and escalate unresolved gaps
- Working knowledge of behavioral health and crisis service settings, with willingness to learn applicable training requirements
- Ability to collaborate with clinical and operational leaders while respecting scope of practice, confidentiality, and approved training content
- Sound judgment, adaptability, customer service, cultural responsiveness, and ability to manage competing priorities
- Ability to perform essential functions with or without reasonable accommodation
Benefits
Comp & perks- Equal opportunity employer committed to diversity, inclusion, and equity
- Reasonable accommodation for essential job functions
- Professional development and Training Team participation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Record MaintenanceCrisis Care TrainingAdult Learning PracticesTraining Effectiveness EvaluationCompliance Monitoring
Soft Skills
Organizational SkillsEffective CommunicationDetail-OrientedCustomer ServiceAdaptability
Tools & Technologies
Learning Management SystemMicrosoft OfficeMicrosoft TeamsAdobe AcrobatVirtual Learning Platforms
Certifications & Qualifications
Mental Health First AidCrisis Prevention Institute (CPI)CPR CertificationMDHHS Office of Recipient Rights Basic Skills Training IRecipient Rights Instructor Certification
Industry Keywords
Public Mental Health SystemCrisis ServicesCommunity Mental Health ServicesMichigan Mental Health CodeBehavioral Health