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Bridgeway Benefit TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering technology-based training and developing curriculum tailored to diverse customer needs. Proficient in technical writing and utilizing generative AI tools to enhance training effectiveness and engagement.
Highest-signal resume keywords
Technology-Based Training DeliveryCurriculum DevelopmentTechnical Writing SkillsStrong Communication SkillsGenerative AI Tools Experience
About the role
Key responsibilities & impact- Create and conduct interactive classes for customers using proprietary enterprise benefits administration software.
- Own customer-facing training end to end and serve as the primary point of contact for training engagements.
- Independently learn the product and customer configurations to build and facilitate curriculum for internal teams and external customers.
- Develop and maintain exercises, job aids, quick-reference guides, and process documentation.
- Collaborate with leadership, product managers, and subject matter experts to keep curriculum current.
- Deliver customer-specific training virtually and on-site, tailored to customer configurations and skill levels.
- Manage training schedules and deployment across customer accounts.
- Gather feedback and performance data to evaluate and refine content and delivery methods.
- Consult with customers and internal teams on training scope and approach for unique or complex projects.
Requirements
What you’ll need- A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum.
- A bachelor's degree in a related field.
- Able to partner with subject matter experts, given the complexity and configurability of the software and range of customer environments.
- Technical writing skills, with experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience.
- Strong written and verbal communication and presentation skills, with the ability to convey complex software functionality clearly and engage individuals at all levels of an organization.
- A proactive, self-motivated self-starter with a genuine passion for continuous learning and for improving processes and the customer experience.
- Strong organizational skills, with the ability to manage multiple training engagements simultaneously.
- Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes.
- Familiarity with Microsoft Office, PowerPoint, and Smartsheet for developing training materials, presentations, and managing training schedules.
- East Coast candidates are preferred.
- Certification in training or learning and development is preferred.
Benefits
Comp & perks- Remote work arrangement
- Approximately 25% travel across the U.S. and Canada
- Live virtual training via Teams
- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Curriculum DevelopmentTechnical WritingTraining DeliveryProcess DocumentationCustomer Training Engagement
Soft Skills
Strong Organizational SkillsProactive Self-StarterContinuous Learning PassionEngagement Skills
Tools & Technologies
Microsoft OfficePowerPointSmartsheetGenerative AI Tools
Certifications & Qualifications
Certification in TrainingCertification in Learning and Development
Industry Keywords
Enterprise Benefits Administration SoftwareAdult LearningCustomer Experience ImprovementTraining Scope Consultation