Customer Success Manager jobs in United States

Explore 1,129 matching jobs.

Onit

Customer Success Manager

Onit

Posted: 10/20/2026
Cloud
Propelus

Senior Customer Success Manager – Government

Propelus

Posted: 10/20/2026
Johnson & Johnson

Associate Director – Field Reimbursement, Dermatology – Patient Engagement & Customer Solution

Johnson & Johnson

Posted: 10/20/2026
Johnson & Johnson

Associate Director, Field Reimbursement, Dermatology – Patient Engagement & Customer Solution

Johnson & Johnson

Posted: 10/20/2026
Commerce

Manager, Customer Success Management

Commerce

Posted: 10/20/2026
Tableau
Medtronic

Associate Clinical Specialist, CRM

Medtronic

Posted: 10/20/2026
Harbor

Client Engagement Associate

Harbor

Posted: 10/20/2026
Redis

Customer Success Manager

Redis

Posted: 10/20/2026
AWSAzureCloudGoogle Cloud PlatformJavaNoSQLPythonRedis.NET
Ventra Health

Director, Client Success

Ventra Health

Posted: 10/20/2026
TheCoTeam

Customer Success Representative

TheCoTeam

Posted: 10/20/2026
DNS
ServiceTitan

Customer Success Manager, Enterprise

ServiceTitan

Posted: 10/20/2026
Zefr

Customer Success Manager

Zefr

Posted: 10/20/2026
Lifted, an Upwork Company

Strategic Customer Success Manager

Lifted, an Upwork Company

Posted: 10/20/2026
BARBRI Legal Ed

Customer Success Representative

BARBRI Legal Ed

Posted: 10/20/2026
ERP
Veradigm®

Senior Manager, Client Success

Veradigm®

Posted: 10/20/2026
SQA Services, Inc.

Client Success Manager II

SQA Services, Inc.

Posted: 10/20/2026
Navan

Senior Manager, Client Experience – Pre-Sales Solutions, Scoping

Navan

Posted: 10/20/2026
Pindrop

Senior Customer Success Manager

Pindrop

Posted: 10/20/2026
GoodRx

Senior Account Manager, Client Success

GoodRx

Posted: 10/20/2026
Bankjoy

Client Success Manager

Bankjoy

Posted: 10/20/2026
Onit

Customer Success Manager

Onit
Posted 10/20/2026full-timeRemote • United StatesMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within a SaaS environment, focusing on legal tech solutions. Proficient in translating customer needs into actionable solutions while ensuring seamless onboarding and ongoing support.

Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceLegal Operations Workflow MappingTechnical Stakeholder EngagementProcess Improvement

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Build strong relationships with LegalFiles customers to understand their legal operations goals and drive value realization from Onit solutions
  • Serve as the primary point of contact for strategic accounts
  • Ensure a seamless and proactive customer experience
  • Translate legal operations pain points into actionable technical solutions
  • Guide customers through onboarding, configuration recommendations, and best practices
  • Triage and manage support escalations with Product, Engineering, and Support
  • Drive resolution and root cause analysis
  • Advocate internally for customer needs and product enhancements
  • Identify recurring themes and improvement opportunities
  • Conduct regular business reviews, usage assessments, and roadmap discussions
  • Document customer-specific workflows, integrations, and technical considerations
  • Maintain consistent communication and engagement cadence, including QBRs, advisory sessions, and performance reviews
  • Partner with cross-functional teams to ensure customer satisfaction, drive product adoption, and maximize value from Onit's legal tech solutions

Requirements

What you’ll need
  • 5+ years of experience in a Customer Success or customer-facing role
  • Proven success supporting enterprise clients in a SaaS environment, preferably in B2B legal tech or enterprise software
  • Familiarity with eBilling platforms, matter management, legal billing, and outside counsel guidelines preferred
  • Awareness of audit practices and industry standards such as LEDES and UTBMS
  • Ability to engage with technical stakeholders and non-technical legal ops users
  • Experience mapping legal workflows and identifying opportunities for automation, efficiency, and process improvement
  • Strong organizational and communication skills
  • Ability to manage multiple complex engagements simultaneously
  • Comfort navigating APIs, cloud platforms, and custom integrations
  • Familiarity with enterprise risk or GRC software platforms is a bonus

Benefits

Comp & perks
  • Annual discretionary bonus eligibility
  • Three medical plan options
  • Dental and vision coverage
  • Employer HSA contribution for HDHP participants
  • 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions
  • Flexible paid time off
  • 7 sick days annually
  • 9 paid company holidays annually
  • Paid leave for birth parents, non-birth parents, and caregivers
  • Surrogacy and adoption reimbursement
  • 100% employer-paid life and disability insurance
  • Voluntary hospital indemnity, critical illness, accident, and pet insurance
  • Healthcare FSA, HSA, and dependent care FSA
  • One paid volunteer day each year

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Legal Workflow MappingAutomation IdentificationTechnical Solution TranslationRoot Cause AnalysisEBilling FamiliarityMatter ManagementLegal BillingAudit Practices AwarenessAPI NavigationCustom Integrations
Soft Skills
Strong Organizational SkillsEffective Communication Skills
Tools & Technologies
GRC Software PlatformsCloud Platforms
Industry Keywords
B2B Legal TechEnterprise SoftwareLEDESUTBMSCustomer Engagement