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ServiceTitanCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer relationship building, with a strong focus on delivering high-caliber customer experiences and analyzing user engagement data for actionable insights. Proven ability to lead teams, mentor new hires, and drive product value through creative problem-solving and process enhancements.
Highest-signal resume keywords
Account ManagementCustomer Relationship BuildingData AnalysisProject ManagementMentoring
About the role
Key responsibilities & impact- Develop and manage a portfolio of approximately 35 Enterprise commercial customers with complex needs
- Regularly engage accounts to understand product usage and identify valuable features and services
- Coach customers on best practices
- Build and maintain senior-level customer relationships
- Deliver a premium, high-caliber customer experience
- Solve complex customer problems with creative solutions to increase product value
- Improve customer experience through product and process enhancements
- Analyze user engagement data and identify actionable insights
- Report KPIs regularly
- Segment customers for upselling and cross-selling opportunities
- Mentor and support new hires and members of the non-Enterprise Success Team
Requirements
What you’ll need- 4+ years of combined account and/or project management experience in a customer-facing role
- Ability to multitask and manage multiple projects with strong attention to detail
- Self-starter able to thrive in an entrepreneurial, fast-paced environment
- Demonstrated capacity to lead, motivate, and work well with others
- Interest and demonstrated ability in project management and analyzing data sets
- Intelligent, quick-thinking, fast-learning, and solution-oriented
- Adaptable team player with strong communication and organizational skills
- Less than 15% nationwide travel
Benefits
Comp & perks- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training
- Programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision insurance
- 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options, including One Medical memberships
- Parental leave and support
- Up to $20k in fertility services (IUI and IVF)
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Variable commission plan
- Equity
- Holistic suite of benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementKPI ReportingProduct Usage AnalysisUpsellingCross-Selling
Soft Skills
Attention to DetailCommunicationOrganizational SkillsProblem-SolvingTeam Player
Industry Keywords
Enterprise CustomersCustomer ExperienceComplex NeedsCreative SolutionsFast-Paced Environment