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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operations leadership in People Operations and Recruiting Operations, with a focus on managing high-volume operations and delivering complex, cross-functional programs. Capable of developing managers and program owners while utilizing practical AI experience to enhance workflows and service delivery.
Highest-signal resume keywords
Operations LeadershipHigh-Volume Operations ManagementCross-Functional Program DeliveryAI-Enabled Workflow DevelopmentCoaching and Development of Managers
About the role
Key responsibilities & impact- Manage and develop Candidate Experience managers and Interview Programs program managers
- Support leads and coordinators through clear priorities, delegated decisions, timely feedback, and fair accountability
- Review queues, walk through workflows, and gather direct team feedback
- Diagnose system, capacity, and skill problems and lead selected projects
- Own Candidate Experience service delivery across high-volume and confidential Executive/Research hiring
- Improve scheduling, routing, handoffs, onsite experience, exception handling, and escalation boundaries
- Build and maintain capacity models covering demand mix, handling time, productive hours, skills, regional coverage, leave, rework, and backlog recovery
- Set priorities across Candidate Experience service and Interview Programs with recruiting leaders
- Make staffing and service tradeoffs accounting for regional coverage, workforce continuity, interviewer bandwidth, and fair coordinator workloads
- Drive programs and projects from problem definition through launch and sustained adoption
- Own Interview Programs’ operating model, priorities, and delivery through accountable program owners
- Oversee readiness, onboarding, calibration support, question governance, integrity escalation, and loop health
- Shape and test practical AI-enabled workflows with Recruiting Optimization and People Technology
- Use approved data, evaluation cases, human review, monitoring, and rollback
- Measure improvements after review and rework and convert successful pilots into adopted processes
- Run service-health reviews using queue age, SLA attainment, demand/capacity variance, scheduling efficiency, quality/rework, candidate feedback, and interviewer load
- Partner with Recruiting, Executive Operations, People Technology, People Analytics, Workplace, IT, and HR Operations to remove cross-functional bottlenecks
Requirements
What you’ll need- Strong operations leadership in People Operations, Recruiting Operations, or another operations function, with clear accountability for service quality and results
- Experience managing high-volume operations in a high-growth environment
- Experience adapting staffing, workflows, and priorities as demand and complexity increase
- Experience delivering complex, cross-functional programs from problem definition through launch and sustained adoption
- Experience managing and developing managers and program owners through coaching, delegation, feedback, and accountability
- Hands-on execution and data-driven problem diagnosis
- Practical AI experience: personally built, configured, or tested AI-enabled workflows
- Ability to explain what improved, how AI workflows were evaluated, and what was learned
- Experience with multi-region coverage or a mix of high-volume and confidential, bespoke hiring
- Contingent-workforce planning, including vendor coordination, handoffs, and continuity through departures
- Ashby and Guide experience, or experience with question governance, integrity escalation, and interviewer readiness
Benefits
Comp & perks- Equity
- Performance-related bonus(es) for eligible employees
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents)
- Paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays
- Multiple paid coordinated company office closures throughout the year for focus and recharge
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Charitable donation matching
- Wellness stipends
- Overtime pay for non-exempt employees, consistent with applicable laws
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data-Driven Problem DiagnosisCapacity ModelingService Quality AccountabilityScheduling Efficiency ImprovementDemand/Coverage Planning
Soft Skills
Clear CommunicationDelegationTimely FeedbackFair Accountability
Tools & Technologies
AshbyGuidePeople TechnologyPeople Analytics
Industry Keywords
Candidate ExperienceInterview ProgramsExecutive HiringConfidential HiringWorkforce Continuity