Outset

Founding Account Executive, CX Solutions

Outset
Posted 10/20/2026full-timeSan Francisco • California • United StatesMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise software sales with a strong focus on customer experience solutions, including the ability to lead discovery, deliver tailored demos, and convert pilots into revenue. Proficient in building data integrations and collaborating with product teams to shape customer-driven roadmaps.

Highest-signal resume keywords
Enterprise Software Sales ExperienceCustomer Experience Solutions ExpertiseData Integration SkillsDiscovery And Demo DeliveryPipeline Management And Closing

Tech Stack

Tools & technologies
ETLJavaScriptPythonSQL

About the role

Key responsibilities & impact
  • Own the discovery → demo → pilot → conversion funnel for Outset's CX offering
  • Lead discovery with CX leaders and technical stakeholders to uncover goals, pain points, buying process, and current technology stack
  • Build and deliver tailored demos and refine demo narratives, environments, and datasets
  • Scope pilots with success criteria, timelines, and stakeholders; establish APIs, MCP, and data connections; drive pilots to decisions
  • Convert successful pilots into paid contracts by building business cases, connecting results to outcomes, and navigating procurement and security review
  • Track stage conversion rates and iterate on effective approaches
  • Partner with other Account Executives as solution lead, co-owning deal strategy and technical path to close
  • Run full-cycle sales when needed, including pipeline ownership, forecasting, commercial negotiation, and closing
  • Hand off deals to Customer Success and remain involved through onboarding and early value realization
  • Bring structured CX customer feedback to Product to shape the short-term roadmap
  • Work with Product and Engineering to validate and deliver roadmap items with pilot customers and design partners
  • Translate the roadmap into a credible medium- and long-term vision for clients
  • Identify integration gaps, feature requests, and competitive objections to improve product and positioning
  • Create the CX sales playbook, including discovery guides, demo scripts, pilot templates, business case models, and integration architectures
  • Define CX sales processes and metrics and help shape future hiring

Requirements

What you’ll need
  • 6+ years of hands-on experience in enterprise software sales, including roles such as sales development representative, account executive, solutions consulting, or sales engineering
  • 2+ years working specifically with customer experience solutions
  • Track record in a customer-facing pre-sales role, owning and delivering discovery, demos, and pilots or proofs of concept that converted to revenue
  • Track record of closing deals end to end, including pipeline management, business case, commercial negotiation, and close
  • Experience partnering closely with Product teams, turning customer input into roadmap priorities and selling a credible product vision
  • Working familiarity with Medallia and/or Qualtrics, including deployment, configuration, and connections to other systems
  • Experience building and supporting data integrations, including REST APIs, webhooks, OAuth, API keys, and data mapping
  • Experience with, or strong working knowledge of, Model Context Protocol (MCP) and connecting AI tools to external systems
  • Clear written and verbal communication, with ability to explain technical concepts as business value to technical and executive audiences
  • Founder's mindset; comfortable being first in a role and creating structure where none exists
  • Bonus: integration experience with CRM, Customer Success, Customer Support, data lake, and data warehouse platforms
  • Bonus: quota-carrying experience in a combined AE and SC or technical seller role
  • Bonus: experience as a founding or first sales hire for a new product line or early-stage company
  • Bonus: familiarity with CX concepts including VoC, NPS, CSAT, CES, journey analytics, and closed-loop feedback
  • Bonus: scripting or light development skills such as Python, JavaScript, or SQL
  • Bonus: experience with ETL/reverse-ETL tools or iPaaS platforms
  • Bonus: background with AI-powered or research products
  • Must be legally authorized to work in the United States
  • Must be willing to work 4 days a week onsite in the San Francisco office

Benefits

Comp & perks
  • No benefits or compensation extras are specified in the posting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
REST APIsData MappingModel Context Protocol (MCP)Commercial NegotiationBusiness Case DevelopmentScripting Skills (Python, JavaScript, SQL)ETL/Reverse-ETL ToolsIntegration ArchitectureCustomer Feedback AnalysisSales Playbook Creation
Soft Skills
Clear CommunicationFounder's MindsetProblem-SolvingCollaborationAdaptability
Tools & Technologies
MedalliaQualtricsCRM PlatformsCustomer Success PlatformsData LakeData WarehouseIPaaS Platforms
Industry Keywords
Customer Experience (CX)Voice of Customer (VoC)Net Promoter Score (NPS)Customer Satisfaction (CSAT)Customer Effort Score (CES)Journey AnalyticsClosed-Loop Feedback