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Resolv GlobalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong spoken and written English communication skills, effective problem-solving abilities, and a professional attitude while managing customer interactions related to maintenance requests and housing support. Proficient in following procedures, documenting information accurately, and maintaining reliable attendance in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceMaintenance CoordinationStrong English Communication SkillsOrganizational SkillsProblem-Solving Skills
About the role
Key responsibilities & impact- Handle customer interactions related to maintenance requests, housing locator services, and open-line support
- Listen carefully to customer needs, ask relevant questions, and provide clear, professional assistance
- Gather and communicate accurate information for housing or maintenance-related inquiries
- Follow processes for documenting, routing, and escalating requests
- Maintain accurate records of customer interactions and case information
- Communicate professionally with customers and other relevant parties
- Manage multiple types of inquiries while maintaining attention to detail and service quality
- Follow assigned workflows, schedules, and performance expectations
- Maintain consistent attendance, punctuality, and availability throughout the assigned shift
- Complete all stages of the hiring process, including resume review, questionnaire, video interview, interviews, and background check
Requirements
What you’ll need- Strong spoken and written English communication skills
- Previous customer service, call center, housing support, maintenance coordination, or related experience is preferred
- Experience handling maintenance requests, housing locator inquiries, or open-line support is a strong advantage
- Strong listening, problem-solving, and customer service skills
- Ability to follow procedures, document information accurately, and escalate issues appropriately
- Good organizational skills and the ability to work independently in a remote environment
- Reliable attendance and the ability to commit to a fixed work schedule
- A professional attitude, dependable work ethic, and willingness to learn account-specific processes
- Own equipment and a suitable home workspace
- Windows 11 PC (Mac not supported)
- Minimum 16 GB RAM
- Dual monitors
- Webcam and wired USB headset
- i5 processor or higher
- Fibre internet with a wired Ethernet connection
- Backup power solution
- Microsoft Teams / Office 365
- Ability to work any listed schedule and commit consistently to assigned hours and working days
- All resumes must be submitted in English
- Successful completion of applicable background check may be required
Benefits
Comp & perks- Paid weekly in arrears
- Fully remote role
- Independent Contractor position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Maintenance Request HandlingHousing Locator ServicesDocumentation AccuracyEscalation ProceduresRemote Work Capability
Soft Skills
Attention to DetailProfessional AttitudeDependable Work EthicWillingness to Learn
Tools & Technologies
Windows 11 PCMicrosoft TeamsOffice 365Dual MonitorsWebcamWired USB HeadsetFibre InternetWired Ethernet ConnectionBackup Power Solution
Industry Keywords
Customer InteractionsCall Center ExperienceHousing SupportOpen-Line SupportFixed Work Schedule