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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing social media engagement and community relationships, with a strong emphasis on creative communication and cultural knowledge. Proficient in both English and French, capable of crafting responses that align with brand guidelines and community feedback.
Highest-signal resume keywords
Social Media ManagementWritten Communication SkillsBilingual Fluency (English and French)Community EngagementCultural Knowledge (Quebec)
About the role
Key responsibilities & impact- Manage daily outbound and inbound engagement across social media platforms
- Craft tone-governed, creative responses adhering to brand guidelines and Rethink quality standards
- Flag and escalate potential issues quickly following established risk management protocols
- Flag trending topics, viral comments, and user-generated content
- Build warm, authentic relationships with community and advocates online
- Work closely with the Account Director and Social Strategist to inform content calendars based on community feedback
- Maintain response banks, FAQ logs, and publishing calendars
- Perform daily publishing, active listening, and front-line community engagement across all brand handles in English and French
Requirements
What you’ll need- 2–4 years of experience managing social communities for major brands
- Strong written communication skills with quick, witty conversational instincts
- Native fluency in French and English
- Deep knowledge of Quebec culture
Benefits
Comp & perks- Competitive compensation and benefits, including added mental health benefits
- Variety of employee perks
- Great work culture
- No client meeting Mondays
- Hybrid work environment
- Access to Rethink’s national DE&I committee and working groups
- Growth and training opportunities
- Accommodations available upon request to selected candidates during any stage of the recruitment process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Creative ResponsesQuick Conversational InstinctsRelationship Building
Tools & Technologies
Publishing CalendarsResponse BanksFAQ Logs
Industry Keywords
Brand GuidelinesRisk Management ProtocolsUser-Generated ContentTrending TopicsActive Listening