Roche

Product Manager

• Maintain complete accountability for the assigned product across its lifecycle, including quality, supply, compliance, cost, risk management, product specifications, production process specifications, and product documentation
• Manage all product changes, complaints, deviations, and production assets, including equipment and spare part management, and execute operative risk management
• Develop and implement the product-wide production capacity plan in line with the Product Strategy
• Plan replacements and new investments, including calculation of business cases
• Manage the SMC cost account, including budget planning and identifying potential savings
• Chair the Squad, provide leadership, and act as final decision-maker for prioritization, resource allocation, and conflict management
• Manage and influence internal and external stakeholders, including suppliers, sub-suppliers, OPPM functions, IPM, and the GSC
• Align stakeholders on demand forecasts and operational performance
• Ensure overall Squad / Product Team performance and manage product/production risks and issues
• Hold full accountability for the Squad budget (OPEX/CAPEX)

Technical Product Lead

Director

• Identify and develop global opportunities for personalized healthcare product development for domestic and international customers
• Collaborate with lifecycle leadership and the legal department to negotiate Master and Project Collaboration Governing Agreements with pharma partners
• Negotiate and execute Project Schedules aligned with Roche’s and partners’ financial requirements for pathology lab service offerings
• Lead negotiations and execution of Material Transfer Agreements, Confidentiality Agreements, Scope Change Agreements, and Project Amendments
• Ensure cross-business alignment across Roche Diagnostics’ PHCS-focused partnerships, including Core Lab and Molecular Lab collaborations in oncology, neurology, and general medicine
• Support commercialization efforts and execution of agreements across regional affiliates for pharma partners supporting worldwide decentralized testing
• Maintain and grow a pipeline of opportunities by cultivating existing partnerships and scouting new pharma partners
• Monitor work to ensure quality and promote a “Quality First Time” approach
• Manage, coach, and develop team members

Partnering Director

Account Executive

• Lead total account management and drive commercial adoption for Roche’s Point of Care portfolio across the healthcare continuum
• Champion molecular Point of Care diagnostics specializing in Respiratory, Sexually Transmitted Infections, and Women’s Health
• Support hospital glucose monitoring platforms and integrated healthcare IT solutions
• Drive new customer acquisition and strategic account expansion across Integrated Health Networks, hospital laboratories, emergency departments, urgent care centers, and physician office laboratories
• Engage and influence laboratory directors, department chairs, Point of Care coordinators, and executive hospital leadership
• Position healthcare IT solutions and middleware connectivity across inpatient and outpatient settings
• Uncover customer needs, articulate clinical workflows, and demonstrate return on investment
• Formulate and execute territory-specific business plans and pipeline forecasts
• Conduct system demonstrations, product presentations, and business reviews
• Partner with field application specialists, medical affairs, technical support, and commercial operations to ensure implementation and customer success

Account Executive – Near Patient Care

Product Specialist

• Provide remote assay performance support for the Serum Work Area portfolio of instruments and solutions
• Troubleshoot complex analytical and system issues remotely
• Deliver product and technical training for customers and internal colleagues
• Manage and document customer inquiries and complaints in accordance with corporate Quality System regulations
• Collaborate with Field Teams and Sales Managers to improve customer satisfaction and retention
• Participate in complaint reviews, trend analyses, and performance metric tracking
• Support commercial teams during tender processes with instrument demonstrations and technical responses
• Attend initial and periodic training at European and other designated locations

Compliance

• Define and implement risk-based Computer Systems Validation (CSV) and Quality Assurance (QA) strategies across global networks
• Oversee Good Manufacturing Practice (GMP) compliance and inspection readiness for computerized systems supporting global operations
• Serve as the primary Quality Subject Matter Expert and point of contact for system deviations, CAPAs, and investigations
• Collaborate as a Quality representative on cross-functional, multi-site teams to resolve complex compliance challenges
• Approve system releases according to CSV standards
• Lead periodic reviews of global computer systems
• Champion a Speak Up culture and foster open communication and collaborative problem-solving across sites
• Identify and lead continuous improvement initiatives using emerging trends in Computer System Software Architecture (CSA) and validation frameworks

Computer Systems Compliance Lead

Representative

• Perform site pre-inspections, physical installation, assembly, line leveling, and initial setup of cobas i601 mass spectrometry systems and automated liquid-handling front-ends across national customer sites
• Install and verify ultra-high vacuum pumps, atmospheric pressure ionization interface modules, nitrogen and carrier gas supply lines, exhaust systems, and HPLC/UHPLC fluidic connections
• Install instrument connectivity solutions, network interfaces, and software drivers for total cobas i601 platform integration
• Perform initial physical alignments, basic vacuum leak checks, fluidic pressure testing, and mandatory technical service bulletins and engineering modifications
• Identify, analyze, and resolve mechanical, fluidic, gas-line, electronic, and IT connectivity issues
• Partner with local Field Engineering Specialists and Field Applications Specialists to hand over validated systems for assay implementation and user training
• Travel nationally to customer laboratories across the United States

Field Service Installation Representative – Mass Spectrometry

General

• Serve as a resource for technical maintenance and installation of Roche products for assigned product lines
• Perform on-site preventative maintenance, installations, technical updates, and routine reagent conversions
• Diagnose mechanical, hardware, software, and system failures using established procedures
• Document all activity in compliance with company quality procedures
• Adapt procedures, processes, tools, equipment, and techniques for complex requirements
• Maintain and continuously improve the quality system and achieve quality objectives
• Install and maintain Roche Diagnostics equipment using industry-acceptable practices and procedures
• Schedule and perform preventative maintenance, modifications, and conversions
• Ensure and maximize customer satisfaction with Roche equipment and related products
• Promote effective communication among the team
• Complete and document service and customer account reports, updates, and emails
• Maintain expenses within departmental guidelines and control inventory and company property

Planned Activity Specialist

• Serve as the digital architect and innovation driver for the PT Global Learning Hub
• Bridge cutting-edge technology, human-centered design, and pharmaceutical manufacturing operations
• Ensure current learning platforms run smoothly
• Pioneer next-generation learning technologies, including Generative AI, Spatial Computing (VR/AR/MR), adaptive learning engines, and micro-learning platforms
• Lead proof-of-concepts for emerging learning technologies
• Translate successful technology pilots into enterprise business cases with ROI, validation pathways, and global integration strategies
• Champion human-centered UI/UX standards across digital learning tools
• Provide strategic direction, macro guidance, and barrier removal for Technology Product Owners managing Cornerstone LMS and SkillUp LXP
• Partner with Design & Operations, Learning Business Partners, Quality Assurance, and Enterprise IT to scale compliant digital solutions in regulated cleanroom and lab environments

PT Learning Technology Lead

• Lead the clinical development strategy for large-scale studies and complex cardiovascular and metabolic disease programs
• Define clinical utility, intended use, and claim extensions across the portfolio
• Collaborate with Global Regulatory Affairs on global regulatory filings
• Author critical sections of meeting packages and review clinical documents for international regulatory submissions
• Act as medical lead in external interactions with health authorities
• Build strategic relationships with international Key Opinion Leaders and drive development partnerships across industry and academia
• Oversee communication strategies for clinical studies
• Represent the organisation at medical congresses, advisory boards, and in key publications
• Drive competitive differentiation, innovation, and early pipeline activities
• Develop intellectual property strategies and optimise clinical processes
• Coach team members and support colleagues' skills and expertise

Clinical Development Lead – Freelancer

Manager

• Inform and train nurses and physicians on the use of B-cell and IL-6 therapies, including preparation, administration, and complication management
• Advise medical practices and clinics on optimizing workflow processes related to neuroimmunology products
• Support the implementation of CE-certified medical devices, such as Brisa, to support therapy delivery
• Plan and develop local user meetings and best-practice-sharing initiatives
• Facilitate workshops
• Identify customer needs in the field and contribute insights to the Disease Area Squad
• Collaborate with Customer Pacing Functions, Medical, Marketing, and Patient Partnership
• Support the development of account plans

Nurse Liaison Manager – Northern Germany, with a focus on Fulda, Göttingen, Braunschweig, and Kiel

Strategy

• Lead development of access and contracting strategies from concept through execution
• Maximize patient access and protect Genentech’s profitability across the Health Systems segment
• Act as strategic liaison between CE Account Teams, PCD, External Affairs, Legal, and Squad/Access Business Partners
• Align customer strategies with Brand and Therapeutic Area priorities
• Lead high-impact, cross-portfolio initiatives for new customer types or segments
• Provide negotiation support and talking points to account teams
• Participate in customer-facing engagements as appropriate
• Synthesize contract performance insights and share scalable learnings with senior leaders
• Influence product-level contracting strategies
• Partner with Segment and Regional account leadership to build strategic alliances and support account planning
• Resolve complex reimbursement challenges
• Monitor and analyze industry trends, policy reforms, and customer evolution
• Proactively mitigate risks and leverage emerging commercial opportunities

Senior Strategy Manager, Customer Segment Strategy – Health Systems

Field Engineer

• Travel and showcase expertise in technical repair and installation for Roche assigned product lines
• Provide service to laboratory customers in the assigned territory
• Perform routine technical support, on-site service, repair, and installation of Roche products
• Serve as a customer contact for technical and service-related issues
• Perform preventative maintenance
• Diagnose and resolve mechanical, hardware, software, and system failures
• Document all activities
• Contribute to quality improvement
• Maximize customer satisfaction
• Travel daily in a field-based role, with up to 10% overnight travel

Field Engineering Specialist

• Provides leadership and strategic direction for the assigned area
• Manages sales, customer satisfaction, customer retention, and profit objectives
• Develops partnerships with potential and existing high-value customers
• Leads and manages sales managers and oversees hiring, career development, coaching, evaluation, and promotion decisions
• Communicates industry trends to internal partners and generates awareness of impacts on sales and product success
• Makes strategic decisions and plans resource use
• Achieves results through managerial, professional, and support staff
• Delegates responsibilities to subordinate staff
• Sets policy and strategy for the department
• Maintains full HR responsibility for direct and indirect reports
• Maintains full budget responsibility for the assigned functional area or departments
• Maintains and continuously improves the quality system and achieves quality objectives
• Builds high-level customer relationships and identifies new business opportunities
• Coaches, leads, and develops direct reports and field teams
• Directs hiring, staffing, training, and performance evaluations
• Leads solution-based sales strategy development and implementation
• Promotes cross-divisional communication and tactical planning to maximize product portfolio penetration
• Ensures key strategies are executed and strategic plans are implemented effectively
• Creates and promotes a collaborative internal environment
• Analyzes and controls departmental expenditures and maintains budget accountability

Area Director – Pathology

Systems Engineer

• Ensure the management and implementation of service operations in alignment with Roche’s strategic priorities
• Process and resolve internal and external customer inquiries and complaints in cooperation with the CEAC support team
• Identify and escalate product quality issues and resolve technical/scientific matters on-site and across multisite environments
• Investigate root causes in collaboration with field application teams and representatives
• Perform planned activities, instrument configuration, and approval for new installations
• Monitor the customer test validation process, including new installations and channel filling
• Provide support through appropriate systems and processes, using digital/remote technologies for diagnostics
• Support the repair shop with testing and validation after servicing
• Deliver application training to customers using standard concepts and documentation
• Record all activities in reports and keep the CRM up to date
• Support the introduction of new products in collaboration with Commercial Operations/Business Development
• Propose and implement actions aligned with customer satisfaction surveys

Applications/Systems Engineer – Pre- and Post-Sales

• Support the comprehensive global strategy for the AXELIOS 1 Platform
• Define and direct short-term execution and long-term vision for the AXELIOS 1 Platform
• Gather, refine, and prioritize core product requirements across established and prospective customer segments
• Establish operational frameworks for New Product Introductions, on-market portfolio maintenance, and end-of-life obsolescence strategies
• Lead business case evaluations, business reviews, and demand forecasting for instruments and consumables
• Design and implement global training frameworks, field guides, and sales tools
• Partner with international affiliates and downstream marketing to localize messaging, pricing structures, and promotional calendars
• Track emerging NGS methodologies, monitor vendor landscapes, and conduct competitive benchmarking
• Synthesize field intelligence and customer insights to refine product messaging, drive platform adoption, and enhance product lifecycles
• Collaborate with R&D, Bioinformatics, Software, Finance, and Operations teams