Saffire, LLC

Supervisor

• Report to the venue Chef de Cuisine and/or Sous Chef
• Coordinate the day-to-day operations of the venue kitchens
• Communicate kitchen staff, vendor, and visitor activities to venue Chefs and senior management
• Set the pace and tone for shifts and motivate staff to work efficiently
• Set up and prepare menu food items according to company standards
• Ensure opening and closing duties are completed
• Oversee stock replenishment, rotation, and proper food storage
• Maintain sanitation, food safety, OSHA, health, and fire-regulation compliance
• Conduct daily meetings and facilitate communication
• Monitor facility maintenance and kitchen safety
• Plan food production based on expected guest volume
• Monitor production using standardized recipes, policies, and food safety procedures
• Ensure daily quality and compliance and develop task-prioritization plans
• Investigate and resolve complaints concerning food quality, guest service, and facility cleanliness
• Maintain workspace safety, sanitation, and efficiency
• Maintain required daily, weekly, and monthly logs
• Assess staffing needs, coordinate scheduling, and reduce labor based on business needs
• Ensure team-member safety, proper procedures, PPE, uniforms, appearance, and hygiene
• Maintain extensive knowledge of the outlet menu and offerings
• Assist venue Chefs with special projects
• Assist with recruiting and interviewing potential employees
• Review procedures and operations to improve service, performance, and safety
• Attend mandatory meetings and training
• Follow company policies, procedures, best practices, and state and local laws
• Report safety incidents and injuries into the company risk-management system

Culinary Supervisor

Operations

• Oversee day-to-day facility operations, including event setup and execution, building operations, custodial coordination, safety compliance, and grounds maintenance
• Coordinate operational activities with internal departments, contractors, vendors, and event organizers
• Implement and enforce facility policies, procedures, and safety standards
• Investigate operational issues and assist in implementing solutions
• Communicate event and operational requirements to staff and other departments
• Support maintenance and upkeep of the facility, equipment, and operational systems
• Serve as Manager on Duty as assigned
• Coordinate and supervise event setups, breakdowns, room flips, changeovers, and equipment movements
• Ensure equipment, materials, and resources are available and staged
• Load, unload, transport, and store equipment and supplies
• Operate and oversee safe use of forklifts, pallet jacks, hand trucks, riding scrubbers, and related equipment
• Execute setups and changeovers using event documents, diagrams, floor plans, and instructions
• Assist with installation and removal of seating platforms, risers, staging, and other event infrastructure
• Maintain organized storage areas and ensure equipment is secure and maintained
• Report to the Operations & Conversion Manager

Operations & Conversion Supervisor

Technician

• Perform routine inspections, maintenance, and repairs on HVAC, electrical, plumbing, and lighting systems throughout the venue
• Ensure facility spaces, equipment, and utilities are fully functional and event-ready
• Respond to work orders and maintenance requests in a timely manner
• Troubleshoot issues and document all repairs
• Assist with setup, breakdown, and operational needs for concerts, games, and special events
• Move equipment and make facility adjustments
• Monitor building safety and report hazards
• Ensure compliance with facility standards, codes, and preventive maintenance schedules
• Maintain a safe, functional, and event-ready environment at Mesa Convention Center

Building Technician

Conversion Rate Optimizer

• Support and oversee day-to-day facility operations, event services, and event conversions throughout Mesa Convention Center and Amphitheater
• Assist the Director of Operations in overseeing Engineering, Building & Grounds, Technical Services, Event Services, Public Safety, Security, Custodial, and Parking
• Coordinate operational activities with internal departments, clients, promoters, contractors, and third-party vendors
• Ensure operational readiness of event spaces, meeting rooms, exhibit halls, outdoor spaces, and amphitheater facilities
• Serve as Manager on Duty during events, providing leadership, decision-making support, and problem resolution
• Anticipate operational challenges and implement solutions minimizing disruption
• Support communication and coordination across departments for event requirements and operational plans
• Maintain compliance with OSHA, life safety standards, ADA requirements, and facility policies
• Oversee and participate in event setups, room turnovers, changeovers, and venue conversions
• Ensure equipment, materials, and resources are available and deployed for setup and breakdown
• Coordinate movement, storage, loading, and unloading of event equipment, furnishings, staging elements, and client materials
• Interpret event layouts, CAD drawings, diagrams, and setup instructions
• Oversee installation and removal of seating configurations, staging, risers, platforms, scaffolding, and other infrastructure
• Operate and supervise safe use of forklifts, pallet jacks, riding scrubbers, and other facility equipment
• Ensure setup areas and storage locations are organized, clean, and prepared

Operations & Conversion Manager

• Perform routine inspections, maintenance, and repairs on HVAC, electrical, plumbing, and lighting systems throughout the venue
• Ensure facility spaces, equipment, and utilities are fully functional and event-ready
• Respond to work orders and maintenance requests in a timely manner
• Troubleshoot issues and document all repairs
• Assist with setup, breakdown, and operational needs for concerts, games, and special events
• Move equipment and make facility adjustments
• Monitor building safety and report hazards
• Ensure compliance with facility standards, codes, and preventive maintenance schedules
• Maintain Mesa Convention Center as safe, functional, and event-ready

Operations Manager – Conversion

• Direct and oversee all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Public Safety, Security, Custodial Services, and Parking
• Coordinate operational activities with internal departments, promoters, clients, and third-party vendors
• Ensure facility readiness and successful execution of all events
• Establish and maintain operational standards, policies, and procedures
• Oversee maintenance and integrity of the physical plant, systems, equipment, and infrastructure
• Lead annual operating and capital budgets and long-term planning for repairs and improvements
• Drive safety compliance with applicable laws, codes, regulations, OSHA, and fire/life safety standards
• Partner with the General Manager and ownership group on operational strategy, capital planning, and long-term venue performance
• Monitor operational, event execution, and guest experience KPIs
• Implement continuous improvement initiatives
• Support conventions, concerts, and outdoor programming
• Carry out supervisory responsibilities, including interviewing, hiring, training, assigning work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems

Director of Operations

IT Support

• Lead and support technology infrastructure powering daily operations and event execution at Mesa Convention Center
• Serve as the primary technology resource for venue staff
• Support IT application needs for all staff
• Develop protocols for staff technology usage
• Liaise with the IT Department regarding network support issues
• Liaise with Legends Global IT Department regarding corporate applications and systems issues
• Create and write reports for business analysis purposes
• Assist in developing marketing and business presentation technology-related projects
• Train and support staff in Microsoft Office usage
• Identify and implement software applications to enhance productivity and efficiency
• Identify and implement hardware opportunities to enhance productivity and efficiency
• Troubleshoot application and network problems
• Oversee IT systems, network support, software applications, reporting, and end-user training
• Perform other duties as assigned

IT Manager

• Assist the Director of Operations in overseeing venue operations, including Engineering, Building & Grounds, Technical Services, Event Services, Public Safety, Security, Custodial, and Parking
• Coordinate operational activities with internal departments, clients, promoters, contractors, and third-party vendors
• Ensure operational readiness of event spaces, meeting rooms, exhibit halls, outdoor spaces, and amphitheater facilities
• Serve as Manager on Duty during events, providing leadership, decision-making support, and problem resolution
• Anticipate operational challenges and implement solutions that minimize disruption
• Support communication and coordination across departments for event requirements and operational plans
• Maintain compliance with OSHA, life safety standards, ADA requirements, and facility policies and procedures
• Oversee and participate in event setups, room turnovers, changeovers, and venue conversions
• Ensure equipment, materials, and resources are available and properly deployed for setup and breakdown activities
• Coordinate movement, storage, loading, and unloading of event equipment, furnishings, staging elements, and client materials
• Interpret event layouts, CAD drawings, diagrams, and setup instructions
• Oversee installation and removal of seating configurations, staging, risers, platforms, scaffolding, and other event infrastructure
• Operate and supervise safe use of forklifts, pallet jacks, riding scrubbers, and other facility equipment
• Ensure setup areas and storage locations are organized, clean, and prepared for upcoming events

Manager

• Lead all food and beverage concession operations at Mesa Convention Center
• Ensure exceptional guest experiences, operational excellence, and strong financial performance
• Supervise concessions employees in preparing and serving food and refreshments and cleaning up
• Assist in training concessions employees in food preparation and cooking
• Purchase refreshments according to anticipated demand and public tastes
• Direct storage, preparation, and serving of refreshments
• Assign concessions workers to locations
• Tabulate receipts and balance accounts
• Inventory supplies at the end of each day or designated period
• Work within food and labor cost guidelines
• Oversee concession staff, inventory management, product quality, purchasing, and event-day execution
• Maintain cost controls and profitability goals

Concessions Manager

Events

• Supervise staff and oversee all aspects of facility operations related to events
• Meet with client groups to plan and organize assigned meetings and events
• Coordinate activities with service contractors for assigned meetings and events
• Guide clients in preparing events by interpreting and explaining contract provisions, policies, and procedures
• Keep clients informed about deadline schedules, including floor plan submissions, meeting room setup specifications, insurance requirements, and other relevant details
• Prepare cost estimates and monitor final billing
• Communicate detailed requirements to operational departments
• Assist in scheduling operational setups for equipment and service needs
• Monitor and supervise facility setup when necessary
• Assist in training Event Services staff
• Serve as primary liaison between clients and facility departments
• Monitor in-house events and maintain close contact with clients and facility staff
• Follow up on client requests, concerns, and problems
• Attend planning, organization, and event/facility meetings
• Serve as manager on duty as required

Event Manager

• Support the Food and Beverage Manager with all food and beverage operations
• Assist the Senior Food and Beverage Manager with staffing, scheduling, training, and counseling staff
• Directly manage staff and interact with customers
• Maintain and control high-volume food and beverage inventory
• Train, educate, and enforce responsible alcoholic beverage service and evaluate compliance with corporate procedures
• Develop and enforce service, sanitation, product, and food-quality standards
• Ensure cash-handling procedures are documented and enforced
• Collaborate with coworkers to ensure compliance with service standards, inventory controls, and cash-control procedures
• Conduct physical inventory audits and perform research and reconciliations
• Encourage team compliance with safety policies and procedures
• Complete company-wide and job-specific safety training

Food and Beverage Supervisor

General

• Interact with guests to assure guest satisfaction
• Provide guests with personal service and attention to detail
• Serve food, soda, water, wine, draft beer, and bottled beer
• Work as a team with fellow associates and other service departments within casino
• Clear and clean tables and run food
• Perform opening, closing, and side work duties as assigned
• Maintain knowledge of other food, beverage, and retail outlets within the casino
• Perform other duties as assigned by manager

Server

• Interact with guests to assure guest satisfaction
• Provide guests with personal service and attention to detail exceeding expectations
• Serve food, soda, water, wine, draft beer, and bottled beer
• Work as a team with fellow associates and other service departments within the casino
• Support service staff by clearing and cleaning tables and running food
• Perform opening, closing, and side work duties as assigned
• Maintain knowledge of other food, beverage, and retail outlets within the casino

Server, Premium Terrace View Cafe

• Greet and seat guests in a timely, efficient and professional manner.
• Exhibit professional and courteous behavior at all times.
• Present a neat and tidy appearance while adhering to uniform standards.
• Communicate effectively with guests, all levels of management and co-workers.
• Maintain the proper care of equipment and food & beverage items.
• Provide guests with personal service and attention to detail that exceeds expectations.
• Work as a team with fellow associates and other service departments within the casino.
• Maintain extensive knowledge of food and beverage menus, specials and services offered.
• Set up and maintain a clean, neat and safe work area.
• Fulfill assigned opening and closing duties.
• Maintain knowledge of other food, beverage and retail outlets within the casino.

Host/Hostess, Terrace View Cafe

Vice President

• Own strategic business plan for premium seating revenue across all product categories
• Carry direct accountability for annual and multi-year targets through construction and pre-opening
• Lead conversion strategy from premium experience center visits to committed seat holders
• Manage the multi-year cycle from lead generation through contract execution
• Report revenue position to the SVP, Rays leadership, and project stakeholders
• Hire, train, and develop a premium sales team
• Coach sales executives on consultative selling, presentation, objection handling, and relationship development
• Run pipeline reviews and forecasting with Directors of Ticket Sales, Suites, and Service
• Build sales processes, qualification criteria, lead routing, and territory management
• Implement Salesforce workflows and sales methodologies
• Partner with Analytics and Marketing on prospect scoring, segmentation, and lead quality
• Recommend pricing strategy, product mix, and inventory allocation
• Monitor conversion rates, deal velocity, pipeline health, and forecast accuracy
• Prepare executive reporting for Rays ownership and Legends Global leadership

Culinary Supervisor

Operations & Conversion Supervisor

Building Technician

Operations & Conversion Manager

Operations Manager – Conversion

Director of Operations

IT Manager

Operations & Conversion Manager

Concessions Manager

Event Manager

Food and Beverage Supervisor

Server

Server, Premium Terrace View Cafe

Host/Hostess, Terrace View Cafe

Vice President, Sales & Service