Customer Success Manager jobs in United States

Explore 1,167 matching jobs.

Salesforce

Customer Success Manager, Director – Marketing Cloud

Salesforce

Posted: 10/21/2026
Cloud
EnableComp

Director of Client Success – Revenue Cycle Management

EnableComp

Posted: 10/21/2026
SFDC
Encoura

Digital Client Success Manager

Encoura

Posted: 10/21/2026
SPS Commerce

Senior Customer Success Manager – Enterprise

SPS Commerce

Posted: 10/21/2026
Prophetic

Customer Success Manager

Prophetic

Posted: 10/21/2026
Tempus AI

Customer Success Representative

Tempus AI

Posted: 10/21/2026
Gartner

Client Success Associate, Onboarding, Fluent in French

Gartner

Posted: 10/21/2026
Koofen

Head of Customer Success

Koofen

Posted: 10/21/2026
Salesforce

Customer Success Manager – Marketing Cloud

Salesforce

Posted: 10/21/2026
Cloud
Verra Mobility

Strategic Client Success Manager

Verra Mobility

Posted: 10/21/2026
Verra Mobility

Client Success Manager

Verra Mobility

Posted: 10/21/2026
GCU

NCLEX Success Manager

GCU

Posted: 10/21/2026
Omnissa

Customer Success Manager

Omnissa

Posted: 10/21/2026
AndroidCloudiOSMacOSVMware
BizFirst LLC

Defense Customer Success Lead

BizFirst LLC

Posted: 10/21/2026
TypeScript
ABC Legal Services

Customer Success Manager

ABC Legal Services

Posted: 10/21/2026
Reco

Director, Customer Success

Reco

Posted: 10/21/2026
Bitfocus

Customer Success Manager

Bitfocus

Posted: 10/21/2026
VIVIO, a Public Benefit Corporation

Account Manager – Client Success

VIVIO, a Public Benefit Corporation

Posted: 10/21/2026
LPL Financial

VP, Success Manager

LPL Financial

Posted: 10/21/2026
Samsara

Digital Customer Success Manager, AI & Automation

Samsara

Posted: 10/21/2026
Python
Salesforce

Customer Success Manager, Director – Marketing Cloud

Salesforce
Posted 10/21/2026full-timeUnited StatesLead💰 $171,200 - $273,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and SaaS platforms, with a strong focus on developing strategic success plans and fostering executive-level relationships. Proficient in leveraging Salesforce products and AI-driven tools to enhance customer engagement and drive business outcomes.

Highest-signal resume keywords
Customer Success ExpertiseSalesforce Product KnowledgeMarketing Cloud CertificationsCommunication SkillsAI-Driven Sentiment Analysis

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Ensure high-value Signature Success Plan customers achieve significant return on investment
  • Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion
  • Coordinate all customer-entitled deliverables throughout the Signature lifecycle
  • Align business and technical stakeholders with the Signature offer
  • Develop and maintain executive-level relationships with customer IT and business leadership
  • Act as a trusted advisor by understanding customer business models and applying proven solutions
  • Solidify partnership commitments and drive innovation aligned with customer challenges
  • Increase engagement with Salesforce products and services and identify barriers to customer success
  • Develop strategic success plans with experienced team members when needed
  • Serve as primary interface for major incidents such as checkout failures or email deliverability drops
  • Conduct quarterly reviews of feature usage, including Journey Builder, to drive adoption and platform stability
  • Identify underutilized contracted entitlements and align platform features with customer priorities
  • Monitor customer health, sentiment, intent, trends, stability, and performance
  • Provide tailored release recommendations
  • Communicate proactively during incidents and coordinate issue resolution
  • Collaborate with Sales, Engineering, and Product Management on customer relationships and revenue opportunities
  • Form clear engagement plans and keep customer goals central to decision-making
  • Guide customers through Salesforce maturity and help leverage Forecasting and Pipeline Inspection to maximize growth

Requirements

What you’ll need
  • 10+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations
  • Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences
  • Industry-relevant expertise in a relevant functional area
  • Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms
  • 5+ years of experience supporting customers or as a user of Marketing Cloud or similar Marketing tools
  • Marketing Cloud (Email Specialist, Engagement Foundations) certifications and/or Commerce Cloud training credentials preferred but not required
  • Salesforce product certifications are a plus, including AI Associate, Administrator, Advanced Administrator, Platform App Builder, and Data 360 Specialist
  • Marketing Cloud (Email Specialist, Engagement Foundations) certifications preferred
  • Salesforce Platform Administrator certification preferred
  • Agentblazer Champion Status or higher preferred
  • Ability to use AI agents for routine tasks such as meeting summaries, QBR data collection, and initial health monitoring
  • Ability to use natural-language commands to guide AI agents in retrieving customer data and generating first drafts of success plans
  • Ability to use AI-driven sentiment and intent analysis
  • Willingness to pursue Agentblazer training and certifications

Benefits

Comp & perks
  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available
  • Equity may be available
  • AI tools to accelerate impact
  • Agentblazer training and certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer SuccessSaaS PlatformsMarketing OperationsSalesforce ProductsFeature Usage AnalysisIncident ResolutionStrategic PlanningData AnalysisTechnical TranslationEngagement Planning
Soft Skills
FacilitationObjection HandlingRelationship BuildingProactive CommunicationCollaboration
Tools & Technologies
SalesforceMarketing CloudAI AgentsJourney BuilderForecastingPipeline Inspection
Certifications & Qualifications
Marketing Cloud Email SpecialistMarketing Cloud Engagement FoundationsSalesforce Platform AdministratorAI AssociateAdvanced AdministratorData 360 SpecialistAgentblazer Champion Status
Industry Keywords
Customer AccountabilityCustomer ExperienceRenewalExpansionCustomer Health MonitoringBusiness ModelsInnovationQuarterly ReviewsSentiment AnalysisTechnical Issues