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Senior Customer Success Manager – Enterprise
SPS CommerceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on enhancing customer relationships and driving adoption of SaaS products. Proven ability to develop strategic plans, monitor account performance, and effectively communicate with C-level executives.
Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceRelationship BuildingStrategic PlanningCommunication Skills
About the role
Key responsibilities & impact- Ensure an outstanding customer experience throughout the customer lifecycle
- Understand and align with customers’ strategic goals
- Lead post-sales efforts and build successful, repeatable processes that deliver value
- Leverage SPS Commerce products to drive customer adoption and success
- Identify opportunities to enhance customer relationships and promote effective utilization of SPS Commerce resources
- Develop a deep understanding of customers’ business models and serve as a trusted adviser
- Create plans outlining critical success factors, metrics, targets, and recommendations
- Deliver the revenue recovery service efficiently and effectively
- Monitor account performance, keep projects on track, and drive adoption at low-usage accounts
- Increase contract value by expanding scopes and cross-selling retailers or services
- Maintain forecasts of expansion revenue and renewal pipelines; report progress to leadership
- Build relationships with finance, operations, and supply chain decision-makers to drive adoption of new services
Requirements
What you’ll need- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of Customer Success Management (CSM) experience or 3–5 years of professional business experience (Sales or Account Management)
- Experience within a SaaS environment or with SaaS clients
- Proven ability to build strong relationships with customers, including experience working with C-level and SVP-level executives and conducting executive business reviews
- Excellent verbal and written communication, presentation, organization, and time management skills
- Thoughtful approach to addressing customer pain points
- Comfortable working in a fast-paced environment
- Strong listening skills and ability to quickly assess changing priorities
- Experience driving organization-wide initiatives is preferred
Benefits
Comp & perks- Comprehensive benefits package designed to support employees’ health, well-being, and financial security
- Benefits are country-specific and aligned with local laws and market practices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementRevenue Recovery ServiceAccount Performance MonitoringCross-SellingForecasting
Soft Skills
Verbal CommunicationWritten CommunicationOrganizationTime ManagementListening Skills
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer ExperienceBusiness ModelsExecutive Business ReviewsFast-Paced EnvironmentOrganizational Initiatives