Account Manager – Client Success
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Posted: 10/21/2026Account Manager – Client Success
VIVIO, a Public Benefit CorporationCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and driving customer satisfaction through tailored solutions and strategic planning. Proficient in project management and analytical skills to enhance program performance and client retention.
Highest-signal resume keywords
Benefits Consulting ExperiencePharmacy Benefit ManagementProject Management SkillsCustomer-Focused MindsetStrong Analytical Abilities
About the role
Key responsibilities & impact- Act as the primary point of contact for assigned accounts and foster strong, long-lasting customer relationships
- Understand customer needs and objectives to provide tailored solutions and support
- Manage day-to-day operations and administration of the VIVIO program for assigned customers
- Prepare and present regular reports on program performance, utilization, and financial metrics
- Track and report key performance metrics
- Assist with Customer Success projects
- Communicate VIVIO’s value proposition and identify upsell and proactive enhancement opportunities
- Prepare, coordinate, and deliver quarterly and annual business reviews with performance outcomes and strategic recommendations
- Drive client retention, satisfaction, and account growth through proactive engagement and strategic planning
- Travel 25%-30% as needed to support client relationships and business objectives
- Monitor client satisfaction and address issues or concerns promptly
- Collaborate with Customer Success, Sales, Member Experience, and Engineering teams to resolve client problems
- Develop and execute strategies to drive retention and satisfaction
- Advocate for client needs and feedback within the organization
- Gather and relay customer feedback to influence product development and service improvements
- Manage stakeholder expectations and ensure alignment with project goals
- Report directly to VIVIO’s VP of Client Success
Requirements
What you’ll need- 5+ years of experience in benefits consulting, pharmacy benefit management, or a related field
- Strong understanding of pharmacy benefit programs and industry practices
- Strong project management skills with the ability to handle multiple clients and projects simultaneously
- Customer-focused mindset with a commitment to delivering high-quality service
- Ability to thrive in a high-volume, fast-paced, and evolving team environment
- Strong analytical and problem-solving abilities
- Ability to meet deadlines and maintain communication
- Exceptional organizational skills and ability to prioritize effectively and maintain attention to detail
- Strong interpersonal and communication skills with the ability to build rapport and trust with clients
- Ability to manage multiple accounts and priorities simultaneously
- Proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams
- Bachelor's degree in business, Pharmacy, Healthcare Administration, or a related field preferred
- Must be currently authorized to work in the United States on a full-time basis without employer support, visa transfer support, DSO documentation, or sponsorship now or in the future
Benefits
Comp & perks- Bonus eligible
- Health benefits
- 401K with employer match
- Stock options
- PTO
- Opportunity to work in a fast-moving, collaborative, and innovative company
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pharmacy Benefit ProgramsProgram Performance ReportingKey Performance Metrics TrackingClient Retention StrategiesStrategic Planning
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving AbilitiesAttention to Detail
Tools & Technologies
Microsoft OfficeWordPowerPointExcelOutlookTeams
Industry Keywords
Customer SuccessClient EngagementStakeholder ManagementHigh-Volume EnvironmentHealthcare Administration