Demonstrates expertise in processing release of information requests while ensuring accuracy, confidentiality, and compliance with HIPAA and state regulations. Proficient in managing medical records, providing customer service, and utilizing Microsoft Word and Excel effectively.

Highest-signal resume keywords

Medical Records ManagementHIPAA ComplianceMicrosoft Word and ExcelCustomer Service SkillsTyping Speed of 50 WPM

About the role

Key responsibilities & impact

Process release of information requests accurately, efficiently, and timely
Retrieve and return patients' medical charts
Scan medical records accurately and transmit them daily according to requests and procedures
Date-stamp requests and highlight pertinent data
Validate requests and authorizations for release of medical information
Perform quality checks for accuracy, confidentiality, and proper invoicing
Maintain equipment in excellent operating condition
Provide attentive, respectful customer service and address client concerns
Receive incoming requests through mail, telephone, and fax as needed
Maintain a neat, clean, and professional appearance and work area
Store records and files properly
Maintain knowledge of applicable state laws and fee structures
Support additional facilities and backlogs as assigned
Handle privileged information confidentially and ethically while releasing medical records

Requirements

What you’ll need

High School Diploma (GED) required
A minimum of 2 years prior experience in a medical records department or like setting preferred
Must have strong computer software experience
General working knowledge of Microsoft Word and Excel required
Excellent organizational skills
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated and a team player
Proven customer satisfaction skills
Must be able to multi-task
Must safeguard patient privacy and comply with HIPAA, state/federal regulations, and company/client policies

Benefits

Comp & perks

Equal Opportunity Employer
E-Verify user

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Records ProcessingData ValidationQuality ChecksScanning Medical RecordsInvoicing ProceduresTyping Speed of 50 WPMFax Machine OperationCopier OperationScanning Machine Operation

Soft Skills

Organizational SkillsSelf-MotivatedTeam PlayerAttention to DetailMulti-Tasking

Certifications & Qualifications

High School Diploma (GED)

Industry Keywords

Patient PrivacyState LawsFee StructuresConfidentialityCustomer Satisfaction