Demonstrates proficiency in processing Release of Information requests while adhering to HIPAA regulations and maintaining patient confidentiality. Capable of effectively managing time and communication in a remote work environment, ensuring accurate data entry and customer service.

Highest-signal resume keywords

HIPAA ComplianceRelease Of Information ExperienceData Entry ProficiencyStrong Communication SkillsAttention To Detail

About the role

Key responsibilities & impact

Process Release of Information requests for healthcare clients
Review requestor information and determine records to be released in accordance with HIPAA guidelines
Securely access pertinent patient data from client EHR systems and approved electronic sources
Respond to phone calls, emails, and secure messages concerning ROI issues
Process physician-office requests on a priority basis when necessary
Transmit requested information securely through electronic delivery or eFax
Log medical record requests into Exchange Manager
Upload and index electronic medical records into Exchange Manager
Comply with MRO and client facility policies, HIPAA privacy and security requirements, and remote work and information security policies
Participate in virtual meetings and trainings
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED required
Prior work experience in Release of Information in a physician’s office or HIM Department is a plus
Proficiency using computer applications and web-based systems
One or more years experience entering data into computer systems
Experience using the internet is required
Ability to work independently in a remote environment, manage time effectively, and meet production goals
Strong verbal and written communication skills
Success responding to customer inquiries by phone, email, and virtual platforms
Attention to detail
Proven dependability
Knowledge of medical terminology is a plus
Knowledge of HIPAA regulations is preferred
Must reside and perform work in Kentucky, Mississippi, New Mexico, or Texas at the time of hire and throughout employment
Private, dedicated workspace meeting MRO privacy and security requirements
Reliable high-speed internet service
Ability to use MRO-approved equipment and secure access methods such as VPN and multi-factor authentication
Ability to participate in virtual meetings and trainings using video and collaboration tools

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Fully remote, work-from-home position
Use of MRO-approved equipment and secure access methods
Virtual meetings and trainings using video and collaboration tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical TerminologyEHR SystemsElectronic DeliveryIndexing Electronic Medical RecordsInformation Security ComplianceRemote Work ManagementCustomer Inquiry ResponseVirtual Meeting ParticipationTime Management

Soft Skills

DependabilityAttention To DetailIndependent WorkEffective CommunicationCustomer Service

Tools & Technologies

Exchange ManagerVPNMulti-Factor AuthenticationWeb-Based SystemsCollaboration Tools

Industry Keywords

HealthcareMRO PoliciesPatient DataPrivacy RequirementsRemote Work Policies