Demonstrates expertise in processing release of information requests while ensuring compliance with HIPAA and state regulations. Proficient in maintaining accurate medical records and providing exceptional customer service in a medical records department.

Highest-signal resume keywords

HIPAA ComplianceMedical Records ManagementMicrosoft WordMicrosoft ExcelCustomer Service Skills

About the role

Key responsibilities & impact

Process release of information requests accurately, efficiently, and within established timelines
Retrieve and return patients' medical charts
Scan medical records accurately and transmit them daily according to requests and procedures
Date stamp requests and highlight pertinent data
Validate requests and authorizations for release of medical information
Perform quality checks for accuracy, confidentiality, proper invoicing, and compliant releases
Maintain equipment in excellent operating condition
Provide attentive, respectful customer service and address client concerns
Receive incoming requests by mail, telephone, and fax as needed
Maintain a professional appearance and a clean, orderly work area
Ensure records and files are properly stored
Accept assignments, support additional facilities, and help with backlogs
Safeguard patient privacy and maintain confidentiality, security, and ethical standards

Requirements

What you’ll need

High School Diploma (GED) required
A minimum of 2 years prior experience in a medical records department or like setting preferred
Must have strong computer software experience
General working knowledge of Microsoft Word and Excel required
Excellent organizational skills
Must be able to type 50 wpm
Must be able to use fax, copier, scanning machine
Must be willing to learn new equipment and processes quickly
Must be self-motivated and a team player
Proven customer satisfaction skills
Must be able to multi-task
Knowledge of existing state laws and fee structure
Compliance with HIPAA, state/federal regulations, and labor regulations

Benefits

Comp & perks

Equal Opportunity Employer
E-Verify user

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical Chart RetrievalData ValidationQuality ChecksTyping 50 WPMScanning Medical RecordsFax Machine OperationCopier OperationInvoicing AccuracyRecord StorageMulti-tasking

Soft Skills

Organizational SkillsSelf-motivatedTeam PlayerAttention to DetailRespectful Communication

Tools & Technologies

Scanning MachineFax MachineCopier

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient PrivacyConfidentialityState LawsFee StructureMedical Records Department