Sicredi

Product Operations

• Support the operational routines of the Insurance area, ensuring that requests are tracked and progressed.
• Maintain controls, monitor indicators, and consolidate departmental information.
• Support the preparation of reports, presentations, and management tracking materials.
• Provide support to cooperatives, partners, and internal teams on requests related to insurance processes.
• Monitor operational workflows, identifying opportunities for improvement and greater efficiency.
• Conduct basic analyses of data and information to support decision-making.
• Support the management of requests involving insurers, service providers, and business partners.
• Assist with monitoring the department’s projects, initiatives, and deliverables.
• Ensure that controls, databases, and records related to insurance processes are kept up to date.
• Contribute to the continuous improvement of processes, seeking greater quality and operational efficiency.
• Work collaboratively with different teams, supporting problem-solving and addressing departmental requests.

Product Operations Analyst – Affirmative Action Position for People with Disabilities

Business Analyst

• Develop and manage the Consortium roadmap and backlog, aligning them with strategic objectives and goals.
• Coordinate and negotiate with stakeholders, ensuring alignment across Sicredi’s different products.
• Analyze data and provide insights to support informed decision-making.
• Identify users’ pain points and needs, and propose alternatives that foster engagement with solutions and the creation and delivery of value.
• Lead experiments to validate hypotheses, documenting and sharing learnings to drive product evolution.
• Define, prioritize, and track product metrics and objectives.
• Develop an MVP by translating abstract guidance into detailed specifications, participating in discussions, and capturing requirements from stakeholders.
• Provide leadership and influence development, engineering, UX, and other teams, ensuring high-quality deliveries and adherence to schedules.
• Lead the development of the strategy for the Consortium product lifecycle, focusing on digital evolution, efficiency, and the use of Artificial Intelligence.

Senior Product Management Analyst – Consortium Focus

• Develop and manage the Consortium roadmap and backlog, aligning them with strategic objectives and targets.
• Engage and negotiate with stakeholders, ensuring alignment across Sicredi’s different products.
• Analyze data and provide insights to support informed decision-making.
• Identify users’ pain points and needs, and propose alternatives that drive engagement and value.
• Lead experiments to validate hypotheses, document and share learnings to support product evolution.
• Define, prioritize, and track product metrics and objectives.
• Develop an MVP by translating abstract guidance into detailed specifications and capturing stakeholder requirements.
• Provide leadership and influence development, engineering, UX, and other teams, ensuring high-quality deliveries and adherence to schedules.
• Lead the development of the Consortium product lifecycle strategy, focusing on digital evolution, efficiency, and the use of Artificial Intelligence.

Full-stack Engineer

• Develop software using Java programming
• Improve development methodologies, standards, and best practices
• Help solve problems, create documentation, and implement other strategies to make developers’ day-to-day work easier
• Join a product team and build the financial institution’s digital experience
• Contribute to the rewriting and modernization of the Core Banking System
• Help build a cooperative digital platform

Mid-Level Software Engineer

Data Analyst

• Update, enhance, and monitor the performance of Credit and Business Solutions initiatives
• Develop and maintain metrics, KPIs, dashboards, and reports related to Credit and Business Solutions
• Understand and propose analytical strategies for use by the cooperatives and CAS product teams
• Provide analytical support to the Credit and Business Solutions business teams and cooperatives through descriptive analyses and projections
• Automate departmental processes and routines
• Produce studies and develop new proposals related to Credit and Business Solutions, understanding member profiles, products, and relevant market indicators
• Collaborate with various product teams, supporting analyses and developing new data and information insights
• Support cooperatives and provide advisory services on the topics and analytical products developed

Data Analyst – Focus on Credit and Business Solutions

• Update, enhance, and monitor the performance of Credit and Business Solutions initiatives
• Develop and maintain metrics, KPIs, dashboards, and reports related to Credit and Business Solutions
• Understand and propose analytical strategies for use by cooperatives and CAS product teams
• Provide analytical support to Credit and Business Solutions business teams and cooperatives through descriptive analyses and projections
• Automate departmental processes and routines
• Produce studies and develop new proposals related to Credit and Business Solutions, understanding member profiles, products, and relevant market indicators
• Collaborate with various product teams, supporting analyses and the development of new data and information perspectives
• Support cooperatives and provide advisory services on the analytical topics and products developed

Data Analyst – Credit and Business Solutions

• Develop software using Java programming.
• Improve development methodologies, standards, and best practices.
• Solve problems, create documentation, and implement other strategies to facilitate developers’ day-to-day work.
• Join a product team and help build the financial institution’s digital experience.
• Contribute to rewriting and modernizing the Core Banking system and building a cooperative digital platform.

Data Engineer

• Design, build, and maintain robust data architectures focused on optimization and scalability
• Work on strategic projects involving migration, integration, automation, and process improvement
• Design, implement, and support data pipelines connecting OMS/EMS, risk and performance systems, internal platforms, custodians, and administrators
• Build data pipelines capable of identifying business opportunities from internal and external data
• Build and maintain highly reliable, high-performance ETLs/ELTs
• Develop integrations via APIs, SFTP, messaging, or proprietary connectors
• Document processes, data flows, and technical solutions
• Work with business analysts to define calculation rules, granularity, data quality, and key fields
• Implement continuous improvements focused on efficiency, performance, governance, and cost optimization

Data Engineer – Asset Management

• Manage law firms within the systemic operating model, monitoring performance, technical quality, and compliance with guidelines
• Take a strategic approach to debt recovery during the judicial phase, supporting decisions with systemic and business-result impacts
• Define and implement the judicial debt recovery strategy, supporting cooperatives in establishing action priorities and direction
• Lead the contracting and management of suppliers and solutions focused on judicial debt recovery
• Support the enhancement of corporate systems by contributing to the definition of business rules and improvements related to judicial debt recovery
• Develop and support the judicial collections strategy, focusing on results, risk mitigation, and systemic standardization
• Serve as the connecting point among Legal, Credit, Operations, and Technology, ensuring clear processes aligned with systems
• Produce technical analyses and guidance for cooperatives and internal teams, promoting standardization, security, and efficiency

Business Analyst – Focus on Judicial Debt Recovery

Data Scientist

• Conduct scenario analyses and business diagnostics
• Develop and support teams in measuring results, identifying opportunities, trends, and patterns in datasets
• Propose hypotheses and solve problems through data science
• Present and communicate analyses to non-technical audiences
• Partner with Data Engineers to improve the data acquisition and transformation workflows used in models
• Partner with Data Analysts to generate business insights and guide analyses for strategic decision-making
• Ensure the quality, performance, and sustainability of models
• Participate in the Data Science Chapter, fostering a data-driven culture among colleagues and operational teams
• Maintain documentation for deliverables
• Continuously develop technical and professional skills
• Apply statistical and machine learning techniques to support decision-making and deploy intelligent models and algorithms in software products
• Extract and process data from diverse sources and large-scale datasets

Data Scientist – Credit and Business Solutions

• Conduct business scenario analyses and diagnostics
• Develop and support teams in measuring results, identifying opportunities, trends, and patterns in datasets
• Take the initiative to propose hypotheses and solve problems through data science
• Present and communicate analyses clearly to non-technical audiences
• Partner with Data Engineers to improve the data acquisition and transformation workflows used in models
• Work closely with Data Analysts to generate business insights and guide information analysis to support the best strategic decisions
• Ensure model quality, performance, and sustainability
• Participate in the Data Science Chapter, encouraging and promoting the dissemination of a data-driven culture among colleagues and operational teams
• Maintain the documentation required for deliverables
• Continuously develop technical and business expertise
• Understand and apply statistical and machine learning techniques to propose changes, provide answers for decision-making, and embed intelligent models and algorithms into software products
• Extract and process data from diverse sources and at large volumes

Data Scientist – Focus on Credit and Business Solutions

• Manage law firms within the systemic model, monitoring performance, technical quality, and compliance with guidelines.
• Act strategically in credit recovery during the judicial phase, supporting decisions with systemic and business-results impact.
• Define and implement the judicial recovery strategy, supporting cooperatives in setting directions and priorities.
• Lead the contracting and management of suppliers and solutions focused on judicial credit recovery.
• Support the advancement of corporate systems by contributing to the definition of business rules and improvements related to judicial recovery.
• Develop and maintain the judicial collections strategy, focusing on results, risk mitigation, and systemic standardization.
• Serve as the connecting point among Legal, Credit, Operations, and Technology, ensuring clear processes aligned with systems.
• Produce technical analyses and guidance for cooperatives and internal teams, promoting standardization, security, and efficiency.

Business Analyst – Focus on Judicial Credit Recovery

• Work on strategic projects involving migration, integration, automation, and process improvement
• Design, implement, and maintain data pipelines connecting OMS/EMS platforms, risk and performance systems, internal platforms, custodians, and fund administrators
• Build data pipelines capable of identifying business opportunities based on internal and external data
• Build and maintain highly reliable, high-performance ETL/ELT processes
• Develop integrations through APIs, SFTP, messaging, or proprietary connectors
• Document processes, data flows, and technical solutions for future reference, ensuring knowledge is shared and preserved
• Collaborate with business analysts to define calculation rules, granularity, data quality standards, and key fields
• Identify and implement continuous improvements focused on efficiency, performance, governance, and costs, delivering value to the business

Customer Support

• Provide excellent service to members and cooperatives through channels such as telephone and chat.
• Log, monitor, and ensure the resolution of inquiries with empathy, accountability, and a focus on process completion.
• Identify continuous improvement opportunities based on user feedback, contributing to the enhancement of the customer experience.
• Partner with different areas of Sicredi to ensure an integrated and efficient journey for members.
• Provide specialized technical support to cooperatives and members.
• Monitor and update documents related to the area’s processes.
• Monitor operational OKRs and KPIs.
• Propose improvements based on user feedback.
• Identify business risks and take preventive action to mitigate them.
• Promote business opportunities and contribute to revenue generation.
• Guide users on processes, products, and services.
• Handle requests and ensure their resolution within established deadlines.
• Contribute to the continuous improvement of customer service and products.

Junior Customer Service Analyst – Preferably for People with Disabilities

Risk

• Serve as the area’s technical reference, sharing knowledge and contributing to the team’s development and strengthening
• Lead continuous improvement initiatives involving processes, methodologies, controls, and technology risk management tools
• Conduct risk assessments and diagnostics for Technology and Information Security processes, assets, and initiatives
• Identify vulnerabilities, exposures, and improvement opportunities
• Prepare executive reports and technical opinions
• Support the maintenance of an integrated, enterprise-wide view of technology risks
• Develop, monitor, and report KPIs and KRIs
• Act as a consultative partner to business and technology areas, providing guidance, training, and promoting the dissemination of risk and controls culture
• Strengthen relationships with the Cooperatives and Central Cooperatives of the Sicredi System
• Respond to regulatory bodies’ and audit requests
• Participate in the development, review, and evolution of policies, standards, procedures, and guidelines for technology risk management, information security, and operational resilience
• Support the advancement of technology risk management maturity and compliance with regulatory requirements and best practices

Product Operations Analyst – Affirmative Action Position for People with Disabilities

Senior Product Management Analyst – Consortium Focus

Senior Product Management Analyst – Consortium Focus

Mid-Level Software Engineer

Data Analyst – Focus on Credit and Business Solutions

Data Analyst – Credit and Business Solutions

Mid-Level Software Engineer

Data Engineer – Asset Management

Business Analyst – Focus on Judicial Debt Recovery

Data Scientist – Credit and Business Solutions

Data Scientist – Focus on Credit and Business Solutions

Business Analyst – Focus on Judicial Credit Recovery

Data Engineer – Asset Management

Junior Customer Service Analyst – Preferably for People with Disabilities

Senior Technology Risk Analyst