State of Florida

Program Specialist

• Provide full-time customer service in a high-volume Contact Center
• Answer recipient and provider questions regarding Medicaid covered services
• Provide Choice Counseling regarding Statewide Medicaid Managed Care programs
• Make referrals to appropriate agencies
• Work in the Bureau of Medicaid Recipient Services
• Enhance delivery of health care services through the Florida Medicaid Program
• Work in a fast-paced, team-based environment

Senior Human Services Program Specialist

General

• Determine client eligibility, provide services, and coordinate program activities for Tuberculosis, Refugee Health, and Employee Health Programs
• Perform front desk reception, client check-in, registration, demographic and insurance verification, and client communications
• Answer incoming calls, monitor voicemail, disseminate messages, and schedule appointments
• Print daily schedules, enter service and billing data, and support payment processing
• Complete I-693 forms, end-of-day reports, faxes, referrals, laboratory forms, and other documentation
• Enter service information into HMS, Florida SHOTS, PRISM, and other electronic health record systems
• Operate office equipment and maintain logs, inventories, records, and reports
• Conduct inventories of clinical supplies, office supplies, vaccines, and active records
• Order and reconcile supplies and transactions through MFMP and SAMAS
• Monitor laboratory and contract billing, reconcile invoices, and track purchase order balances
• Take and record vital signs, perform vision and hearing screenings, and obtain medical histories
• Provide counseling and education based on assessed needs and program requirements
• Maintain daily medication, immunization, clinical, and laboratory activity logs
• Perform basic laboratory procedures and routine phlebotomy
• Collect, identify, package, label, ship, and track specimens with proper documentation
• Enter laboratory orders, process specimens, analyze and log results in tracking systems
• Participate in disease control clinics, contact investigations, employee health testing, and N-95 respirator fit testing
• Prepare collection and non-laboratory kits and restock clinical and laboratory supplies
• Check medications, provide them to nursing staff, notify the state of receipt, and submit expired medications as required
• Review and verify laboratory equipment, inspections, negative pressure room status, and equipment results
• Participate in community screenings, outreach events, and education efforts
• Provide cross-training and coverage for DOH Seminole programs, clinics, and outreach activities
• Support quality assurance and quality/process improvement initiatives
• Submit Employee Activity Records and complete mandatory training
• Perform emergency duties and other assigned responsibilities

Medical Technologist II

Analyst

• Serve as an assistant Information Security Coordinator
• Develop, coordinate, and provide classroom or virtual instruction on information security, HIPAA, and cybersecurity
• Respond to and report security incidents
• Develop and maintain local security procedures
• Conduct risk assessments
• Implement and monitor corrective actions
• Perform user access reviews
• Consult with supervisors on appropriate staff access levels

Information Technology Analyst

Consultant

• Plan, implement, and conduct health promotion and public health education programs for clinics, schools, and community groups
• Expand outreach, education, screenings, and referrals for chronic disease prevention, diabetes management, and tobacco cessation
• Support the Breast and Cervical Cancer Early Detection Program through outreach planning, community engagement, recruitment, follow-up documentation, reporting, meetings, registration, and service entry
• Support the Tobacco/SWAT Coordinator and participate in SWAT Chapter youth empowerment, tobacco-prevention education, advocacy training, and policy efforts
• Transport youth to statewide and regional events when needed
• Increase outreach and education among priority populations regarding chronic disease prevention and associated risk factors
• Increase screenings and referrals for diabetes prevention, diabetes management, asthma services, tobacco cessation, and breast and cervical programs
• Support Diabetes Prevention Program activities, including community outreach, participant recruitment, classes, presentations, meetings, training, technical assistance, and program reporting
• Potentially obtain certification as a Lifestyle Change Coach for the PreventT2 curriculum
• Attend team and CHD staff meetings and participate in staff development
• Maintain client confidentiality in accordance with Florida Statutes and Department of Health policy
• Enter EARS within one day after the pay period at least 97% of the time and record services in HMS immediately
• Perform other assigned duties and support additional initiatives with adjustable scheduling

Health Educator Consultant

Compliance

• Report to and assist the Regulatory Supervisor/Consultant and Program Operations Administrator on the Advanced Processing Team
• Coordinate workflow as Regulatory Specialist III team lead
• Process, evaluate, and determine eligibility for complex CNA, LPN, RN, and APRN licensure applications
• Apply Florida Statutes, rules, policies, and procedures applicable to the Board of Nursing
• Compile documentation and prepare summaries, packets, and conference call agendas for board review
• Draft Microsoft Word summaries and Notices of Hearing
• Compile and manage confidential Adobe Acrobat PDF packets, including redaction and document rearrangement
• Correspond with applicants regarding deficiencies, application status, concerns, additional information, statutes, and processing procedures
• Verify licensure statuses and disciplinary actions or open cases through NURSYS or applicable state websites
• Notify the Background Screening Unit regarding files requiring board review
• Monitor and process files returned from the Background Screening Unit, update statuses, approve files, or prepare files for board review
• Process exemptions from disqualification and issue approval or notification letters
• Process incoming documentation, Livescan screenings, mail, and email inquiries
• Record documentation in applicant files within one business day and maintain electronic licensure filing systems
• Ensure database licensure information accuracy and report data-entry or vendor errors
• Monitor conditionally approved files and Conditional/Active licenses
• Audit and process files within established timelines
• Send approval and denial letters to the Clerk’s Office and applicants
• Draft Notices of Termination after completion of probation or conditions
• Serve on the board’s training team and develop desk guides, PowerPoint presentations, and the annual training plan
• Provide group training presentations and guidance to preceptors assigned to new staff

Regulatory Specialist III

Nurse

• Function as an integral member of the Children’s Multidisciplinary Assessment Team
• Utilize the nursing process to provide pediatric nursing expertise, assessment, and evaluation services
• Review referrals and medical records
• Conduct comprehensive nursing assessments
• Communicate findings to families, providers, and community partners
• Participate in multidisciplinary team discussions to determine eligibility for long-term care services
• Advocate for family participation and least restrictive care options
• Provide education, training, and outreach to stakeholders
• Strengthen awareness of the CMAT program and empower families
• Contribute to quality improvement initiatives
• Ensure accuracy, consistency, and excellence in documentation and outcomes
• Provide coverage of MFC RN duties as assigned
• Perform emergency duty before, during, and/or beyond normal work hours or days when required

Registered Nurse Specialist

Accountant

• Perform daily operations of the Department's Direct Deposit Program
• Analyze and audit financial information entered into the Direct Deposit Authorization File in FLAIR
• Maintain the Electronic Payment process for payments to vendors, local governments, and other recipients
• Analyze, research, and audit financial data from Direct Deposit Authorization forms for vendors, employees, and retirees
• Audit documents for accuracy and completeness and verify financial information with vendors’ financial institutions
• Verify authorization accuracy and legitimacy and enter banking ACH information into FLAIR through the Direct Deposit System
• Contact vendors to correct or return incorrect or incomplete authorizations
• Maintain account information records
• Assist state agencies and local governments with coordinating disbursements and establishing Special Purpose Investment Accounts
• Audit accounting information entered into FLAIR against established standards
• Report potential fraud to Financial Administration or the Bureau Chief
• Provide customer service by telephone and email to vendors, payees, retirees, employees, and financial institutions
• Research, audit, and correct information; assist with payment recovery and payment problems
• Request ACH items from financial institutions
• Develop and maintain desk procedures, training aids, internal accounting procedures, email templates, customer communications, and manuals
• Assist with process improvement projects and system development/enhancements
• Analyze and document internal accounting and administrative controls and implement changes
• Audit, scan, barcode, and index financial forms into NETDMS
• Perform other duties as assigned by the Bureau of Vendor Relations

Senior Professional Accountant

Learning and Development

• Assist in planning and implementing seminars and workshops for training programs
• Prepare lesson plans, program guides and evaluation tools
• Conduct formal in-person and virtual classroom instruction, seminars, workshops and training courses
• Support training planning, logistics and setup
• Assist with needs assessments, gap analyses, surveys, competency assessments and performance assessments
• Analyze assessment data and provide information or recommendations
• Act as backup for employee enrollments and troubleshooting calls with the department Learning Management System
• Create training support materials and activities based on research and industry trends
• Research, create and procure training materials, including certificates, flyers, folders, presentations, online course content and booklets
• Distribute training materials and manage subsequent communications
• Participate in staff conferences and curriculum development
• Develop and improve training programs
• Perform other related duties as assigned

Training Specialist II

Operations

• Oversee the entire contract lifecycle from initial drafting and negotiation through amendments, renewals, and closeouts
• Ensure contracts comply with state regulations and internal policies
• Manage budgets, track expenditures, and perform regular reconciliations
• Collaborate with two other contract managers to share knowledge and achieve team goals
• Support procurement and contract management from initial conceptualization through purchase-order or two-party-contract termination
• Build relationships with internal and external stakeholders
• Facilitate vendor meetings and meaningful communication
• Ensure efficient execution of agreements supporting the Division of Medical Quality Assurance’s mission

Government Operations Consultant III

Systems Engineer

• Provide systems administration and first- and second-tier support within the Desktop Operations team
• Install, implement, maintain, and support distributed computer systems and peripherals
• Support hardware, software, and communications components
• Support the department’s desktops, laptops, and related peripherals
• Report to the Desktop Operations Manager within the Bureau of Service Operations
• Be available for on-call and call-back work 24 hours a day, seven days a week, as needed for outages or emergencies
• Develop training materials related to distributed systems components
• Support process development, implementation, and improvement
• Troubleshoot and resolve technical incidents locally and remotely
• Provide deliverables while managing competing priorities

Distributed Computer Systems Analyst

Program Manager

• Coordinate, submit, and track contracts, rate certifications, and rate certification questions to and from federal CMS
• Research, develop, implement, and maintain interagency agreements for the Florida Medicaid Program
• Maintain current knowledge of Florida Medicaid, federal regulations, state statutes, administrative rules, and the Florida Medicaid State Plan
• Research health care and industry trends affecting Florida Medicaid and policy development
• Monitor Medicaid fiscal agent operations, claims processing, billing, reimbursement methodologies, encounter submissions, and provider enrollment
• Research Medicare policies, Medicaid research and demonstration projects, medical assistance innovations, and alternative financing and service delivery models
• Conduct research using peer-reviewed articles, laws, regulations, the Medicaid State Plan, Agency communications, State Medicaid Director Letters, and vendor contracts
• Analyze health care and program information, including financing and reimbursement strategies, for effects on Florida Medicaid and legal compliance
• Assist with programmatic and fiscal impact statements, legislative budget requests, program proposals, grant proposals, legislative reports, and program designs
• Prepare reports synthesizing complex or large amounts of information
• Develop and maintain Medicaid program policies and procedures
• Develop policy language for interagency agreements
• Track policy document routing and approvals
• Assist with training and provide technical assistance
• Serve as primary contact for Managed Care contract and rate submissions to federal CMS
• Coordinate responses to rate certification questions between CMS and the Agency's actuarial unit
• Develop and maintain tracking systems for submissions, questions, and responses
• Identify submission exceptions and communicate them to leadership
• Participate in meetings, conferences, workshops, and seminars related to Florida Medicaid
• Prepare presentation materials
• Perform contract management, including developing interagency agreements, reviewing deliverables and invoices, tracking provider expenditures, and maintaining contract files
• Perform other duties and responsibilities as required