State of Florida

Compliance

• Provide information, guidance, direction, and assistance for highly complex health care licensure applications
• Perform professional and regulatory activities for Board of Medicine professions, focusing on physician assistant and anesthesiologist assistant professions
• Review and analyze temporary and permanent examination and MOBILE endorsement applications
• Conduct second-level evaluations of complex files, transcripts, and supporting documentation
• Apply statutory and rule requirements to determine eligibility or identify deficiencies
• Track licensure conditions and update applicant databases with licensure status
• Provide LEIDS reports
• Respond to high-level telephone and email inquiries regarding licensure requirements
• Manage the shared BOM_InitialApps@flhealth.gov inbox and communicate technical licensure information to applicants
• Serve as subject matter expert for complex licensure determinations and statutory interpretation
• Approve or escalate applications and recommend action to leadership on complex regulatory matters
• Prepare, review, and organize licensure applications and packages for Board meetings
• Issue meeting notices after agenda materials are approved
• Implement Board directives, issue licenses, update licensure records, and complete post-meeting actions
• Assist with interviewing and hiring employees processing physician assistant and anesthesiologist assistant applications
• Train new employees on application review, credentials review, and examination processes
• Perform other duties as assigned

Regulatory Specialist II

Analyst

• Prepare briefing materials, decision memos, presentations, and leadership summaries
• Coordinate bureau-level activities with leadership, agency divisions, external partners, and federal/state oversight entities
• Support high-priority initiatives, legislative inquiries, and strategic planning
• Track deadlines and deliverables across bureau units
• Compile and synthesize project information for internal and external reporting
• Identify process-improvement opportunities and support modernization and streamlining
• Plan, organize, and execute key bureau projects
• Develop and maintain project plans, milestone schedules, and issue logs
• Coordinate internal teams and external partners to advance project objectives
• Monitor progress and escalate risks or barriers to the Bureau Chief
• Review deliverables for completeness, accuracy, and policy compliance
• Coordinate routing, reviews, and approvals with leadership and subject-matter experts
• Maintain current knowledge of Florida Medicaid, federal regulations, state statutes, administrative rules, the Florida Medicaid State Plan, and waivers
• Research health care and industry trends relevant to Florida Medicaid and quality improvement
• Research emerging federal and state regulations affecting Medicaid quality, oversight, and reporting
• Write analyses summarizing program, fiscal, and compliance impacts
• Recommend policy changes, operational adjustments, and strategic responses to the Bureau Chief
• Ensure written materials comply with Agency and bureau style guides
• Provide consultation through accurate presentation of data and program information
• Represent the Agency at relevant meetings, conferences, workshops, and seminars
• Prepare presentation materials as assigned

Government Analyst II

Supervisor

• Supervise the Underwater Archaeology section of the Bureau of Archaeological Research, Division of Historical Resources
• Manage a team of up to five professional Career Service and OPS employees
• Perform section administration, including timesheets, leave requests, hiring, disciplinary actions, and work plans
• Plan and organize workload and workflow, including annual efficiency plans, staff changes, and budget requests
• Plan, assign, and coordinate staff work; review section correspondence
• Manage and oversee underwater field projects and ensure compliance with federal, state, and local statutes, rules, regulations, and ordinances
• Supervise administration of the Exploration and Recovery permit program (1A-31, F.A.C.)
• Represent the Department at public meetings, workshops, forums, webinars, and conference calls
• Serve as primary contact for agencies, community groups, private consultants, and the public regarding underwater archaeological resources
• Conduct and coordinate research on state-owned lands and collections focused on locating, protecting, preserving, and interpreting submerged cultural resources
• Manage service and upkeep of the Underwater Archaeology Section’s vessels and equipment

Archaeology Supervisor

Customer Support

• Provide daily clerical support and coverage for all 8 judges and judicial staff
• Bring materials and orders needed during court proceedings
• Assist with civil compliance, civil contempt, and criminal contempt calendars
• Follow up with respondents regarding compliance with Orders of Referral to the Advocate Program
• Send additional paperwork as needed
• Run background checks to verify whether respondents are in custody and notify the Administrative Assistant when cases need to be reset
• Provide Court Specialist coverage when needed
• Prepare courtrooms, chambers, and jury rooms for use
• Ensure parties and support personnel are present
• Announce the judge and call court to order
• Monitor respondents’ submission of Firearms Affidavits and notify case managers of non-compliance
• Assist with Drug Court and Mental Health Court, including escorting defendants and respondents to testing areas and returning paperwork to judges
• Check in in-person and Zoom litigants and manage waiting-room or designated-area attendance
• Update case managers, clerks, and judges on the arrival of litigants, attorneys, witnesses, and Guardian Ad Litems
• Assist clerks and case managers with calendar flow
• Call witnesses to testify, escort them to the stand, and ensure they remain outside hearings when required
• Provide information, answer questions, and help resolve issues for judges, attorneys, court staff, and the public
• Distribute Firearm Affidavits at in-person Permanent Injunction hearings and ensure completion
• Assist with division meetings and training preparation
• Perform additional administrative duties as needed

Judicial Support Specialist 1 – Domestic Violence Division

Accounting Manager

• Administer and oversee accounts receivable, Medicaid recoupment, and Agency assessment and fee collection activities for Florida Medicaid providers
• Lead collection of monies owed to the Agency for fraud, abuse, overpayments, and past-due debts
• Identify and recommend debts for referral to collection agencies and recommend uncollectible debts for write-off consideration
• Ensure timely, accurate, and consistent reporting for Medicaid Accounts Receivables, MPI receivables, HOA receivables, and other debts owed to AHCA
• Communicate with, motivate, train, and evaluate employees
• Plan and direct employees’ work and make recommendations regarding personnel actions
• Develop and update section and unit procedures
• Assist with development of bureau and agency policies on recoupment, collections, debt referrals, and write-offs
• Serve as subject matter expert on agency debt recoupment, collection, and referrals
• Provide revenue management support and administer activities and documents for the Agency Write-off Committee
• Monitor and manage recoupment, collections, fees, assessments, and fines processes for timeliness, efficiency, and effectiveness
• Ensure Agency Action Letters, Final Orders, Settlement Agreements, and management systems are accurate and current
• Review and edit charging documents, final orders, and settlement agreements
• Maintain the Medicaid Accounts Receivable data program and initiate Medicaid overpayment case setup after Final Orders are received
• Ensure preparation of accounting and management statements, procedures, forecasts, revenue projections, and reports
• Assist Medicaid providers, agency staff, and auditors with accounts receivable information
• Provide technical assistance and consultation to federal and state auditors and agency offices
• Ensure compliance with financial administrative requirements
• Set staff performance expectations, implement development plans, evaluate performance, provide feedback, and take corrective action when needed
• Perform other related duties as assigned

Accounting Services Supervisor II

• Answer incoming calls from applicants and licensees professionally
• Keep call-queue wait times within established timeframes and minimize dropped or transferred calls
• Advise customers on appropriate actions and procedures
• Identify and escalate situations requiring urgent attention
• Route calls to appropriate resources when necessary
• Log call interactions into the licensing database
• Use contact history and email systems to maintain records and notify the proper processing unit
• Respond to Live Chat inquiries or route them to the appropriate queue
• Download electronically received facsimiles and distribute them as needed
• Open, process, date-stamp, initial, log, and direct incoming mail and facsimiles to the proper processing unit the same business day
• Stamp envelopes and fold and mail office letters as needed
• Stay current with system information, changes, and updates
• Research information using LEIDS, Axiom Pro, and other required systems
• Complete work assignments and timesheets by established deadlines
• Remain logged into the call queue for scheduled hours
• Meet or exceed team production standards
• Perform other duties assigned by managerial staff

Regulatory Specialist III

General

• Assist with management of freshwater fisheries resources in FWC’s North Central Region covering 17 counties
• Help design and implement biological studies on aquatic resources
• Implement agency protocols to assess sportfish populations
• Conduct aquatic resource management and enhancement activities
• Interact with agency stakeholders, the public, and internal and external personnel
• Compile, analyze, and interpret biological data for technical reports
• Assist with development and implementation of fisheries management goals
• Support stakeholder interaction, habitat enhancement, data analysis, stocking, fish feeding, fisheries sampling, coordination with cooperators and governmental agencies, and promotional and educational opportunities
• Develop partnerships for aquatic resource management projects with federal, state, and local agencies and stakeholders
• Establish and maintain contacts with anglers, fish camps, local government officials, tackle shop owners, fishing guides, outdoor media, fishing clubs, and conservation groups
• Provide technical assistance by telephone, written communication, presentations, and lectures
• Operate and maintain vehicles, boats, motors, trailers, and field sampling equipment
• Work periodic weekends and evenings and undertake occasional overnight travel

Fisheries and Wildlife Biologist II

• Answer incoming calls promptly and professionally
• Identify callers’ needs and provide appropriate assistance or route calls to the appropriate individual
• Gather accurate information from callers
• Provide general licensing status information and requirements to customers
• Review LEIDS, Customer Functional Database, associated software, online systems, websites, statutory laws, and rules to respond to customer inquiries
• Sort and distribute mail to the appropriate individual or section
• Research Massage Transcripts and General Mail
• Upload documents and respond to and distribute emails
• Perform various administrative tasks supporting the Boards of Osteopathic Medicine, Massage Therapy, Acupuncture, Speech Language Pathology and Audiology, and Council of Licensed Midwifery

• Perform varied and complex professional and regulatory activities for the Boards of Osteopathic Medicine, Speech-Language Pathology and Audiology, Massage Therapy, Acupuncture, and the Council of Licensed Midwifery, primarily focusing on Massage Therapy and Midwifery
• Exercise independent judgment and initiative while completing assignments under the supervision of the Program Operations Administrator
• Evaluate applicant qualifications for licensure in accordance with statutory and rule requirements
• Obtain supplemental information to determine eligibility for licensure, certification, or registration
• Serve as subject matter expert for massage establishment applications
• Process initial and change of name and location applications for massage establishments
• Process applications in the LEIDS licensing database and issue correspondence regarding deficiencies or approvals
• Process supplemental documentation, prepare documents for scanning, and prepare refund forms
• Analyze and recommend solutions to application deficiencies and qualification issues
• Respond to public inquiries by telephone, email, and in writing
• Provide regulatory answers, application status updates, and licensing-process directions
• Update applications in LEIDS following additional review by other sections or units
• Prepare application files and supporting documentation for Board, committee, or council review
• Review application-processing reports and audit applications for required actions
• Review expiration, background screening, and inspections reports and update application statuses
• Identify potentially deniable massage establishment applications, prepare documentation, and notify management

Scientist

• Help plan and monitor natural resource management projects, including prescribed burning, mechanical restoration treatments, invasive species control, and imperiled species management
• Conduct surveys for imperiled species
• Conduct research relevant to ecosystem restoration and maintenance
• Assist in making management recommendations and prepare portions of park management plan revisions
• Consult with other professionals regarding best management practices
• Assemble and maintain species inventories to assess ecosystem health
• Develop and present talks and programs about the park’s natural history and resource management projects
• Maintain and secure assigned scientific and support equipment
• Maintain cleanliness of the workspace, assigned vehicles, and equipment
• Acquire and maintain scientific and professional reports as references
• Develop and maintain files on research, monitoring, and other activities
• Develop budget requests and equipment specifications
• Document research and activities and maintain computer databases and files
• Perform other related duties as required

Biological Scientist I

Software Engineer

• Support the Southeast District’s environmental mission, goals, and values
• Conduct engineering compliance and technical assistance site visits at regulated facilities
• Coordinate compliance assistance efforts with industry and regulated facilities
• Build partnering relationships to increase or maintain compliance rates
• Provide education and guidance to residential, commercial, institutional, and public sectors
• Support and deliver compliance assistance workshops
• Help determine Department staff training needs
• Conduct peer reviews of work products when directed
• Provide internal technical assistance and staff training
• Evaluate and recommend training materials and methodologies
• Develop and refine SOPs, manuals, handbooks, and other training aids
• Lead and participate in training activities and safety events using classroom, virtual, coaching, job-shadowing, and team-building methods
• Conduct engineering inspections, site visits, sampling/testing, and other field work
• Review permitting files, reports, and inspection documents
• Perform calculations and technical evaluations to determine compliance
• Document inspections and enter compliance data and resolution actions into databases
• Provide compliance assistance before, during, and after inspections
• Recommend enforcement action and draft enforcement documents when necessary
• Coordinate and lead enforcement meetings
• Respond to, investigate, and resolve complaints
• Review and process moderately high-complexity permit applications and technical documents
• Review plans, specifications, and reports for compliance with Department rules and sound engineering practices
• Update permitting records and recommend permit issuance or denial
• Meet statutory deadlines and district metrics
• Communicate permit decisions with facility/site owners
• Coordinate with Compliance staff and support inspections
• Write Requests for Additional Information and other correspondence
• Provide technical assistance to applicants, utilities, and engineers
• Conduct meetings, manage data and records, and streamline office procedures and document production

Engineering Specialist I

• Assist the Housing Investigation Unit by summarizing investigation documents and additional documentation received
• Upload summaries and documents to ActionStep and the HUD Enforcement Management System (HEMS)
• Notify investigators when summaries are completed
• Counsel and provide information to the public about alleged housing discrimination
• Advise complainants, respondents, and representatives about applicable law, agency jurisdiction, procedures, and rules
• Provide case status updates to incoming callers
• Conduct thorough fact-finding and analyze evidence
• Prepare comprehensive investigative reports within established timeframes
• Contribute to legally sound determinations and recommendations
• Recommend innovative methods to improve agency and personal efficiency and effectiveness
• Collaborate with unit members to accomplish unit goals

Housing Regulatory Specialist II

Dispatcher

• Directly support fire suppression and other emergency response operations
• Coordinate emergency responses of firefighters, supervisors, pilots and law enforcement personnel through a communication center
• Handle critical situations requiring independent judgment
• Perform operational fire control and other support duties
• Receive radio and telephone information concerning wildfires and smoke obscuring highways
• Determine required action and dispatch emergency response personnel and/or aircraft
• Ensure the security of law enforcement investigators conducting arson, timber theft and surveillance operations
• Approve or deny outdoor burning authorizations by telephone and advise landowners on burning laws and safety precautions
• Maintain computer records of burning authorizations, fire reports, fire readiness reports and daily weather information
• Transmit, receive and store district records and reports using a computer
• Maintain up-to-the-minute knowledge of the location of crews and equipment, including firefighters and patrol aircraft
• Perform other related work as assigned, which may include handling revenue

Wildland Fire Dispatcher

Operations

• Deliver and facilitate provider training through classroom instruction, virtual training, and on-the-job coaching
• Train providers and stakeholders on applicable laws, rules, policies, and service delivery requirements
• Use approved curricula and promote active participation and learner engagement
• Manage classroom dynamics and maintain a professional, respectful, and inclusive training environment
• Participate in required meetings and train-the-trainer sessions
• Review training materials, agendas, objectives, and policies before sessions
• Prepare virtual and in-person training environments and test audiovisual tools
• Coordinate and schedule training sessions with the Provider Training Manager
• Coordinate venues, equipment, calendars, session logistics, and travel
• Maintain accurate knowledge of relevant laws, rules, policies, and program requirements
• Report outdated or incorrect content and share learner feedback to improve training materials
• Collaborate with the Training Development team on training design, development, and delivery
• Assist with training aids such as manuals, handbooks, and visual aids
• Evaluate and recommend training materials and methodologies
• Administer assessments, activities, and knowledge checks
• Clarify content and provide additional explanations when needed
• Document learner performance and course completion or certification requirements
• Create and maintain instructor-led course sessions in the LMS
• Schedule sessions, post details, manage rosters, record attendance and completions, and submit documentation
• Maintain backup records and refer complex LMS issues to the appropriate support team
• Work on special projects and perform related duties as assigned

OPS Provider Trainer

Business Analyst

• Conduct investigations under s. 20.055, F.S., the Whistle-blower Act, and agency policies and procedures
• Investigate allegations of fraud, waste, abuse, and employee misconduct
• Prepare notes, factual interview memorandums, chronological case documentation, and investigative plans
• Maintain orderly electronic and hard-copy case files
• Interview complainants, witnesses, and subjects and secure sworn statements
• Obtain and analyze documents and data and secure evidence under the Florida Evidence Code
• Prepare affidavits, investigative briefings, comprehensive reports, and summary reports
• Review and evaluate confidentiality requirements related to Whistle-blower investigations, HIPAA, and PHI
• Independently plan, manage, and conduct investigations, inquiries, and management reviews
• Provide briefings and training to agency managers, employees, and industry partners
• Develop liaison relationships with local, state, and federal law enforcement, prosecutorial agencies, and industry partners
• Report suspected criminal-law violations and coordinate referrals
• Present briefings to law enforcement, prosecutorial agencies, and industry partners
• Testify regarding investigative findings in criminal, civil, administrative, or personnel proceedings
• Assist other bureaus, regulators, inspector general offices, and law enforcement agencies with investigations
• Recommend and implement policies, procedures, investigative strategies, and fraud-prevention measures
• Develop and maintain investigative standards for accreditation activities and assist with accreditation process management
• Maintain required training, continuing education, and certifications
• Perform other related duties and special projects

Regulatory Specialist II

Government Analyst II

Archaeology Supervisor

Judicial Support Specialist 1 – Domestic Violence Division

Accounting Services Supervisor II

Regulatory Specialist III

Fisheries and Wildlife Biologist II

Regulatory Specialist II

Regulatory Specialist III

Biological Scientist I

Engineering Specialist I

Housing Regulatory Specialist II

Wildland Fire Dispatcher

OPS Provider Trainer

Senior Management Analyst I