Account Executive
Stoneridge Software
Posted: 10/21/2026
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Stoneridge SoftwareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS account management and customer success, focusing on relationship-building, upselling, and ensuring client satisfaction. Proficient in managing portfolio health and driving growth strategies while maintaining operational excellence.
Highest-signal resume keywords
SaaS Account ManagementClient Relationship ManagementUpsell Opportunities IdentificationMicrosoft Ecosystem FamiliarityOrganizational Skills
About the role
Key responsibilities & impact- Lead regular cadence meetings, operational check-ins, health reviews, and roadmap alignment for run-state clients
- Build and maintain trusted relationships with operational and business stakeholders
- Act as the internal voice of the client for run-state needs while balancing company priorities
- Drive growth strategies by partnering with stakeholders
- Identify, pursue, and close upsell and cross-sell opportunities aligned with client goals
- Own portfolio health, ensuring solutions are stable, adopted, and delivering intended business value post go-live
- Partner with the Client Partner to ensure seamless transition from project to run
- Identify and drive expansion into additional functional areas or business units
- Maintain visibility into financial health, support consumption, licensing footprint, and renewal signals
- Coordinate support, managed services, delivery, Sales, and Client Partner teams
- Monitor run-state performance and ensure outcomes align with what was sold and delivered
- Act as primary escalation point for support and licensing issues
- Surface patterns, systemic issues, risks, and trends requiring leadership attention
- Establish governance and communication rhythms for run-state clients
- Maintain accurate reporting across support, licensing, and managed services
Requirements
What you’ll need- Bachelor’s degree in Business Administration or related field, or equivalent work experience
- 4–6 years of experience in SaaS account management or customer success with strategic customers
- Years of experience are not required to be consecutive
- Strong communication and relationship-building skills
- Proven ability to manage renewals and identify upsell opportunities
- Familiarity with Microsoft ecosystem (Dynamics, Power Platform)
- Skilled in CRM tools and Microsoft Office applications
- Excellent organizational and analytical skills
- Ability to communicate effectively in both spoken and written English
- Must be authorized to work for any employer in the United States; visa sponsorship is not offered
- Ability to travel to client teams across the United States and Canada up to 25%
- Ability to attend industry events from time to time
- Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
- Continuous learning opportunities
- Personalized development plans
- Flexible work environment
- Remote-forward culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementPortfolio Health ManagementRenewals ManagementAnalytical SkillsGrowth Strategy Development
Soft Skills
Strong Communication SkillsRelationship-Building SkillsOrganizational Skills
Tools & Technologies
CRM ToolsMicrosoft DynamicsMicrosoft Power PlatformMicrosoft Office Applications
Industry Keywords
Customer SuccessOperational Check-InsUpsell and Cross-SellManaged ServicesGovernance and Communication