Supermicro

IT Support

• Provide technical support to enterprise customers
• Promote internal switch products and optimize customers' networking solutions
• Provide technical services and resolve issues involving server systems, PC systems, and computer peripherals
• Identify and resolve computer hardware and software problems
• Replicate reported issues
• Communicate with the sales team about services and technical issues
• Develop knowledge of current and new products
• Create and maintain professional customer relationships
• Resolve customer concerns and issues
• Support 24-hour technical support via phone, email, and CRM
• Maintain a weekly FAQ

Technical Support Specialist

Hardware Engineer

• Perform motherboard and system validation testing
• Perform hardware, software, and functional testing using oscilloscopes, logic analyzers, function generators, and other test tools
• Report hardware and software quality issues in bug-tracking systems
• Record and update validation reports for each task performed
• Contribute to validation test plans and test-case preparation
• Research root causes and solutions for discovered quality issues

Hardware Validation Engineer

• Perform motherboard and system validation testing
• Perform hardware, software, and functional testing using oscilloscopes, logic analyzers, function generators, and other test tools
• Report hardware and software quality issues in bug-tracking systems
• Record and update validation reports for each performed task
• Contribute to validation test plans and test-case preparation
• Research root causes and solutions for discovered quality issues
• Work with team members to design, develop, and perform test plans and procedures according to SOPs
• Record and deliver characterization reports based on software and hardware issues in in-house products

Program Manager

• Work with service core teammates to support business success.
• Serve as the voice of service teams at the initial stage of business projects.
• Complete serviceability and repairability reviews for strategic account customers.
• Deliver service manuals for new products for onsite support.
• Support onsite deployment and critical matters in the field.

Senior Service Program Manager

Sales

• Own the Caucasus region and build and execute the sales strategy and pipeline for Georgia, Armenia, and Azerbaijan
• Identify, qualify, and win opportunities across neocloud/hosting operators, telecoms, government and sovereign-AI projects, enterprise, HPC/universities, and integrators
• Sell Supermicro’s full portfolio, emphasizing GPU/AI systems, rack-scale solutions, turnkey rack- and data-center-scale solutions, liquid cooling, AI storage, and Intel Xeon and AMD EPYC platforms
• Profile and qualify AI/GPU opportunities
• Lead commercial and technical engagements with system-engineering support
• Manage complex tenders end to end, including public/sovereign procurement, RFP, and BAFO processes
• Develop current channel partners and recruit new integrators and partners
• Build trusted relationships with technical and C-level decision-makers
• Structure commercial cases, including financing and services, to win enterprise customers
• Drive demand through events, workshops, and account planning
• Represent Supermicro across the region
• Deliver accurate forecasting, CRM discipline, and quota attainment

Sales Manager

Application Engineer

• Provide technical support to enterprise customers
• Promote internal switch products and optimize customers’ networking solutions
• Provide technical services and work directly with customers to resolve issues involving server systems, PC systems, and computer peripherals
• Identify and resolve computer hardware and software problems
• Replicate reported issues
• Establish and maintain communication with the sales team regarding services and technical issues
• Develop knowledge of current and new products
• Create and maintain professional customer relationships
• Resolve customer concerns and issues
• Help provide 24-hour technical support by phone, email, and CRM
• Maintain weekly FAQs

Mechanical Engineer

• Lead product design, review, and validation of server power supplies and related products
• Design schematics, generate BOMs, debug, and test power supplies
• Research, analyze, and recommend new power supply design approaches
• Plan projects, manage schedules, meet time-to-market targets, reduce costs, and improve product quality
• Evaluate high-efficiency and compact power supply designs and recommend modifications or enhancements
• Collaborate with system and lab validation engineers to resolve design, signal integrity, and quality issues
• Create and review technical documentation, including product specifications, layout instructions, and test procedures
• Support other teams and FAE with technical support and perform failure analysis
• Support sales in resolving customer problems
• Provide technical support to the Power Supply Product Manager
• Evaluate and debug design prototypes on the bench and generate detailed engineering reports
• Work cross-departmentally and assist product managers in product design and development

Staff Power Supply Design Engineer

Network Engineer

• Assist with rolling out and maintaining business-critical applications and services
• Work with senior engineers to resolve escalated service issues
• Collaborate with other engineers on resolutions and complex project implementation
• Execute system-level rack tests on NVIDIA and AMD GPUs, ARM-based, Intel Xeon, and AMD EPYC processors
• Perform functionality, compatibility, performance, stress, and reliability testing using proprietary tools
• Address customer support issues for HPC/AI applications and benchmarks
• Conduct proof-of-concept design and testing and provide optimized HPC/AI application benchmarks
• Fine-tune BIOS settings and optimize OS/network configurations
• Develop simulation configurations for varied workloads
• Deliver on-site deployment services, customer acceptance verification, and post-level 1 and 2 support
• Create and maintain technical notes, blogs, diagrams, test plans, reports, and logs
• Identify and document hardware and software quality issues
• Collaborate with Product Management and Engineering teams to incorporate customer feedback into product enhancements
• Contribute to HPC roadmap development and plan software and hardware upgrades
• Develop test utilities and automation scripts to streamline testing

Network Systems Engineer

• Develop and execute strategic sales win plans tailored to specific vertical segments
• Identify and capitalize on new business opportunities
• Establish and maintain relationships with key stakeholders in specific vertical sectors
• Collaborate with clients to understand their needs and provide effective solutions
• Analyze customer needs in the IT hardware and AI workload space and provide tailored solutions
• Demonstrate understanding of Supermicro's product offerings and relevance to client requirements
• Monitor and analyze market trends, competitor activities, and customer feedback
• Stay informed about industry developments
• Implement customer-centric strategies and optimize the customer experience throughout the sales process
• Collaborate with Engineering, Finance, Logistics, Programs, and other cross-functional teams to develop sales strategies
• Utilize Salesforce or similar CRM systems to manage customer data and sales activities
• Prepare and present comprehensive sales reports to upper management
• Provide support and guidance to fellow sales associates

Sales Director

Account Manager

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential customers through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships, maintain and manage accounts, and expand existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

Customer Support

• Maintain sales accounts
• Provide technical and administrative product information to customers
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and processing documents
• Monitor inventory and follow up on estimated arrival times with purchasers
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding order status
• Facilitate credit issues and negotiate returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup support for the supervisor and team members
• Perform additional duties at the supervisor's request

Sales Support Specialist

Full-stack Engineer

• Design and develop software connecting to and monitoring Building Management Systems and hardware subsystems in data center racks
• Enable real-time monitoring, control, and automation of power, cooling, and environmental sensors
• Build applications, services, and drivers for BMC, IPMI, Modbus, BACnet, SNMP, Redfish, and similar interfaces
• Define software architecture for datacenter hardware control and telemetry systems
• Develop services to capture, process, and expose real-time power, thermal, airflow, and rack-level sensor telemetry
• Collaborate with electrical engineering, hardware, infrastructure, and AI engineering teams
• Implement and maintain datacenter and building automation protocols
• Create APIs and integration layers for DCBBS cloud orchestration and monitoring platforms
• Maintain architecture documentation, integration runbooks, troubleshooting guides, and onboarding materials

Staff Data Center Systems Software Architect

• Capture schematics, check layouts, create BOMs, debug, and test server board/add-on card products
• Modify and enhance existing designs to improve server-board quality
• Prepare technical documentation, including product specifications, layout instructions, and test procedures
• Collaborate with cross-functional teams to identify and resolve engineering issues early
• Provide documentation and technical support to contract manufacturers and production during sampling and production
• Support production teams in resolving product problems and customer-related issues
• Perform design verification tests
• Ensure products conform to engineering specifications, regulatory requirements, and customer expectations
• Perform other assigned duties

Hardware Design Engineer

• Capture schematics, check layouts, create bills of materials, debug, and test server board/add-on card products
• Modify and enhance existing designs to improve server board quality
• Prepare technical documentation, including product specifications, layout instructions, and test procedures
• Collaborate with other teams to identify and resolve engineering issues early
• Provide documentation and technical support to contract manufacturers and production during sampling and production
• Support the production team in resolving product problems and customer-related issues
• Perform design verification testing
• Ensure products conform to engineering specifications, regulations, and customer expectations
• Perform other assigned duties

Project Manager

• Lead daily Salesforce development standups and end-of-day review sessions
• Coordinate development lifecycle across Dev, UAT, and Production environments
• Maintain and continuously prioritize the Salesforce Master Backlog
• Collaborate with cross-functional teams to drive execution, resolve challenges, and ensure timely project delivery
• Facilitate communication between global teams across regions
• Use JIRA, Smartsheet, Microsoft Project, Microsoft Teams, Slack, and similar tools to track progress and report updates
• Ensure QA validation and user acceptance criteria are met before release
• Partner with external development vendors to drive delivery and remove blockers
• Coordinate API integration efforts between Salesforce and enterprise systems
• Drive backlog grooming and prioritization across projects, incidents, and enhancements
• Identify automation opportunities to reduce manual effort and improve operational efficiency
• Partner with IT and system owners to define integration architecture and automation strategy
• Facilitate cross-functional requirements-gathering sessions