Supermicro

Account Manager

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships, maintain and manage accounts, and expand existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships and manage accounts, expanding existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate various types of contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships and manage accounts, expanding existing client accounts for retention and potential growth
• Work with cross-functional teams to draft and negotiate various types of contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships and manage accounts, expanding existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships, maintain and manage accounts, and expand existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate various types of contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential customers, including corporate customers, value-added resellers, and OEMs, through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships and manage accounts; expand existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate various types of contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

Technical Account Manager

• Manage post-sales service accounts for global service customers
• Serve as the main escalation point of contact for service customers
• Collaborate with engineering, sales, RMA, production, and internal/external organizations
• Introduce service programs and conduct periodic or on-demand customer operations reviews
• Resolve issues escalated by help desk and field engineers, coordinating further engineering escalations through resolution
• Monitor assigned accounts to ensure service cases are followed up on time
• Gather and compile technical support documentation for help desk and field engineer training
• Manage and direct customer escalations appropriately
• Visit customers to understand requirements and present service solutions
• Plan and coordinate onsite integration activities

Senior Technical Account Manager

Logistics Specialist

• Support Supermicro Global Service network by managing parts inventory globally
• Ensure the right parts and equipment are stocked
• Monitor defective returns to Supermicro
• Maintain accurate inventory records across multiple systems and files
• Perform data comparison, reconciliation, and validation across different datasets
• Identify discrepancies and drive resolution with relevant stakeholders
• Generate reports and provide insights on inventory trends and issues
• Use advanced Excel functions to map, compare, and analyze large datasets
• Collaborate with software engineers or technical teams to streamline data comparison processes using SQL, scripts, or other programming tools
• Support automation initiatives to improve efficiency and reduce manual effort
• Coordinate travel schedules and logistics with managers, field engineers, site leads, and customers
• Ensure alignment and clear communication across teams regarding schedules and deliverables
• Act as the main point of contact for the accounting team regarding inventory files, discrepancies, and status updates
• Facilitate communication between operations, engineering, and finance teams
• Maintain comprehensive records of communications, updates, and contact points related to inventory activities
• Document processes, changes, and resolutions for audit and reference purposes

Service Logistics Specialist

Full-stack Engineer

• Own one or more applications in the Super Fabric Manager software end to end
• Translate requirements into functional specifications
• Design, implement, and review software
• Present and discuss design decisions in team meetings
• Collaborate with technical leads and product managers to meet project goals
• Mentor teammates on best practices and architecture
• Build tools and scripts for continuous development and integration and automated white-box and black-box testing
• Validate problem descriptions, perform detailed diagnostics, and resolve issues
• Create comprehensive documentation, user guides, and methodologies
• Communicate with technical and non-technical audiences
• Collaborate with internal testing, lab, IT, and rack teams to resolve technical issues
• Recommend and implement process improvements
• Build robust, secure, and scalable network solutions
• Collaborate with security teams as needed

Staff Software Engineer

Field Engineer

• Support revenue growth at all assigned accounts
• Develop solution architectures and presentations to expand Fortune 1000 account penetration and loyalty
• Work with sales and extended teams to map end-user customer business and partner requirements and provide optimized technical solutions
• Provide technical leadership in pre-sales and oversee solution implementation
• Engage with C-level technical customers and build trust
• Troubleshoot system architecture and hardware/software interaction issues
• Manage and lead field investigation and problem-resolution teams
• Develop and review system solutions, technical bid responses, and presentations
• Collaborate across departments to ensure customer satisfaction and timely issue resolution
• Build and demonstrate proofs of concept meeting customer business needs
• Present corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations for solution integration and issue resolution
• Work with internal and external teams to initiate and maintain projects according to customer requirements

Field Applications Engineer

Sales

• Develop net new customers in targeted verticals and industries as strategized
• Hunt, qualify and close new opportunities
• Create target lists for vertical markets
• Develop relationships and communicate product and market information
• Monitor inventory
• Negotiate prices
• Enter and monitor order starts
• Facilitate credit issues and negotiate returns
• Develop superior relationships with prospects
• Consistently achieve leads and quotas
• Produce reports as necessary

Sales Manager

• Troubleshoot and resolve complex technical problems on Supermicro equipment in enterprise environments, both on-site and remotely
• Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times
• Manage and correct escalation situations quickly and professionally
• Provide second-line support to resellers and distributors across customer support activities
• Maintain a high level of enterprise solution product knowledge
• Collaborate with Technical Account, Service, and Product Managers to define service programs
• Provide and contribute fault-triage information and training materials
• Run tests and simulations at the company facility to assist problem-solving
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Work under Technical Account Manager direction and take ownership of the customer base
• Operate self-sufficiently in the field and defuse challenging situations
• Manage time, prioritize work, and make business judgments concerning efficiency and effectiveness while meeting daily service expectations
• Determine requirements and root causes of technical issues with customers
• Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
• Produce meaningful reports and metrics
• Support the Global Service network and help build a world-class field engineering organization

Service Engineer

• Troubleshoot and resolve complex technical problems on Supermicro equipment at customer sites and remotely
• Lead preventive maintenance actions and manage repair/parts cycle times
• Manage and quickly correct escalation situations
• Provide second-line support to resellers and distributors
• Maintain extensive enterprise solution product knowledge
• Collaborate with Technical Account, Service, and Product Managers to define service programs
• Provide fault triage and training materials
• Run tests and simulations at the company facility
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Take ownership of the customer base under Technical Account Manager direction
• Work independently in the field and defuse challenging situations
• Determine requirements and root causes of technical issues with customers
• Research, implement, and escalate solutions as needed
• Produce reports and metrics
• Support the Global Service network and contribute to building a field engineering organization