Supermicro

Field Engineer

• Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
• Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times
• Manage and quickly and professionally correct escalation situations
• Provide second-line support to resellers and distributors across customer support activities
• Maintain a high level of enterprise solution product knowledge
• Collaborate with Technical Account Managers, Service Managers, and Product Managers to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at the company facility to assist with problem-solving
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Work under the Technical Account Manager’s direction and take ownership of the customer base
• Work independently in the field and defuse challenging situations
• Determine requirements and root causes of technical issues by working with customers
• Resolve problems by clarifying issues, researching answers and alternative solutions, implementing solutions, and escalating unresolved problems
• Produce meaningful reports and metrics
• Support the global service network and help build a world-class field engineering organization

Service Engineer

Sales

• Develop and execute sales strategies to acquire and retain customer accounts
• Close sales with government agencies, data centers/cloud providers, gaming, and HPC industries
• Conduct outbound cold calling to system integrators, VARs, and OEM customers
• Cultivate senior-management and executive-level relationships to generate revenue
• Assemble and manage short-term and long-term opportunity pipelines
• Monitor inventory, negotiate prices, manage order status and credit issues, and negotiate returns
• Travel to customer sites to present Supermicro products and maintain customer relationships
• Supervise or co-supervise a sales team, provide coaching and development, and manage performance issues
• Shape go-to-market strategy and drive growth in new markets and customer segments
• Collaborate across organizational levels to execute sales strategies

Senior Sales Director

Technical Writer

• Develop, review, and maintain service manuals, component-replacement procedures, troubleshooting guides, work instructions, service checklists, and technical reference materials
• Ensure documentation is technically accurate, complete, easy to understand, and usable by Field Engineers and Service teams
• Translate complex product and engineering information into clear, step-by-step service procedures
• Create and improve technical diagrams, cable maps, component illustrations, system architecture diagrams, flowcharts, and other visual aids
• Document safety precautions, prerequisites, required tools, supported configurations, and verification steps
• Interview engineers, Product Managers, Field Engineers, trainers, and other subject-matter experts to gather and validate technical information
• Review products, prototypes, engineering specifications, and existing documentation to identify missing or unclear service information
• Coordinate documentation reviews, approvals, revisions, and release schedules with cross-functional stakeholders
• Align documentation with product changes, engineering updates, field feedback, training materials, and certification programs
• Consolidate and improve existing technical documentation and establish consistent templates, terminology, and writing standards
• Manage document versions and maintain approved content according to document-control and quality requirements
• Incorporate feedback from Field Service, Training, customers, and partners to improve documentation quality and usability
• Support customer training proposals, scopes of work, course descriptions, and reusable technical content
• Contribute to technical and learning-related content communicating the organization’s programs, expertise, and achievements
• Recommend and improve tools, templates, processes, and publishing methods for technical documentation

Senior Technical Writer

Customer Support

• Maintain sales accounts
• Provide technical and administrative product information to customers
• Perform clerical and office maintenance tasks, including correspondence, coordination, data entry, quotations, and document processing
• Monitor inventory and follow up on estimated delivery times with purchasers
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Coordinate intra-company projects between sales and non-sales departments
• Enter, monitor, and communicate order status directly to clients
• Facilitate credit issues and negotiate returns
• Develop customer service relationships with prospects
• Produce daily client reports
• Provide backup support for the supervisor and team members
• Perform additional duties requested by supervisors

Sales Support Specialist

• Support revenue growth with all Federal customers
• Architect solutions and present them to expand direct and indirect Federal account penetration and loyalty
• Work with sales and extended teams to map end-user customer business and partner requirements and provide optimized technical solutions
• Provide technical leadership in pre-sales and oversee solution implementation
• Engage effectively with C-level technical customers and build and maintain trust
• Solve highly technical problems involving system architecture and hardware/software interaction
• Apply hardware architecture understanding and debugging skills
• Manage and lead teams during field problem investigations and resolution
• Analyze interactions among firmware, drivers, operating systems, and applications that can cause system issues
• Develop and review system solutions, technical RFI/RFP responses, and presentations
• Work cross-departmentally to ensure customer satisfaction and timely issue resolution
• Build and demonstrate proof-of-concept solutions meeting or exceeding customer business needs
• Present the corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Travel as required, up to 25%

Staff Field Applications Engineer

Engineer

• Investigate hardware, software, and network-related failures in servers and related systems to identify root causes
• Run tests to reproduce failure modes and validate fixes
• Report on failure analysis and action items
• Work with design, manufacturing, engineering, and support teams to implement design changes and process improvements
• Perform hardware repairs, component replacements, and system reconfigurations to restore service quickly
• Provide technical support to internal and external customers, including required travel
• Mentor, coach, and develop junior-level resources

Failure Analysis Engineer – Manufacturing

• Approach customers in Government, Data centers/Cloud, AI, HPC
• Conduct outbound cold calls to potential customers, including system integrators, VARs, and OEMs
• Qualify opportunities and create target lists for vertical markets
• Develop relationships and communicate product and market information
• Monitor inventory, negotiate prices, enter and monitor order starts, facilitate credit issues, and negotiate returns
• Develop superior customer service relationships with prospects
• Consistently achieve lead and quota goals
• Produce reports as necessary
• Maintain the quality, efficiency, and integrity of the sales process through marketing activities and cross-functional work with Engineering, Finance, Logistics, and Programs

Senior Sales Manager

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools, including functional, stress, regression, and automation testing
• Provide technical support for strategic customer issues by performing root cause analysis, driving resolution, and ensuring internal coordination and timely communication
• Support on-site deployment and validation activities at customer data centers with cross-functional teams
• Lead or participate in failure analysis for critical issues and prepare 8D reports documenting root causes, corrective actions, and preventive measures
• Create and maintain test plans, test procedures, evaluation reports, and customer status dashboards
• Participate in customer and internal issue review meetings, providing technical updates and recommendations
• Support global team collaboration to maintain continuous validation coverage and timely response for high-priority projects across time zones
• Enforce system and software quality standards and improve validation processes and support efficiency

Staff System Validation Engineer

Systems Engineer

• Support, test, and validate storage system-level products
• Configure, deploy, troubleshoot, and validate storage performance and application solutions
• Assist development of mechanical products by studying customer requirements and applying engineering principles
• Evaluate mechanical designs of chassis and servers using mechanics, thermodynamics, heat transfer, and materials principles
• Design testing methods and test sample and finished products
• Confirm manufacturing, assembly, and installation processes
• Assist with product planning, design, development support, regulatory compliance, and product life-cycle management
• Solicit and collect new requirements for chassis and server products
• Collaborate with other departments to leverage chassis/server platforms across the product portfolio
• Coordinate cross-functional sustaining support, including RMA, failure analysis, and ECO implementations
• Provide documentation and technical expertise for chassis/server product lines

System Engineer

Hardware Engineer

• Design, develop, test, and debug embedded firmware for advanced optical transceiver platforms, including QSFP-DD, OSFP, OSFP-XD, and future high-speed module form factors
• Implement and maintain firmware features supporting CMIS, I²C, MDIO, SPI, and PMBus
• Develop firmware for module initialization and control, optical diagnostics and telemetry, digital diagnostics monitoring, alarm and warning management, thermal and power management, and fault detection and recovery
• Define firmware architecture, requirements, and design specifications with optical, electrical, mechanical, and system engineering teams
• Develop manufacturing and validation firmware for calibration, characterization, testing, and production qualification
• Create and maintain automation tools, scripts, and test frameworks to improve validation efficiency and ensure standards compliance
• Support interoperability testing with networking equipment from major switch, NIC, and system vendors
• Collaborate with manufacturing and operations teams on production testing, firmware programming, field upgrades, and yield improvement
• Analyze and optimize firmware performance, reliability, security, and power efficiency
• Drive root-cause analysis and resolution of complex firmware, hardware, and system-level issues
• Participate in design reviews, code reviews, technical discussions, and architecture planning
• Stay current with CMIS, MSA specifications, IEEE Ethernet standards, coherent and DSP-based optical technologies, and AI and hyperscale networking requirements
• Support manufacturing burn-in and firmware QA

Senior Optical Transceiver Firmware Engineer

• Investigate hardware, software, and network-related failures in servers and related systems to identify root causes
• Run tests to reproduce failure modes and validate fixes
• Report on failure analysis and action items
• Work with design, manufacturing, engineering, and support teams to implement design changes and process improvements
• Perform hardware repairs, component replacements, and system reconfigurations to restore service quickly
• Provide technical support to internal and external customers, with travel required
• Mentor, coach, and develop junior-level resources

• Supervise the sales support team, including directing work and providing necessary training
• Resolve escalated customer inquiries that staff members cannot answer
• Maintain sales accounts and provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and document processing
• Monitor inventory and follow up on estimated arrival times with purchasers
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding order status
• Facilitate credit issues and negotiate returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup coverage for the manager and team members
• Perform additional duties at supervisors' request

Sales Support Manager

AI Engineer

• Create and maintain end-to-end AI agent pipelines for high-volume customer support and technical tickets
• Connect and process data from internal and external data sources
• Present demonstrations and updates to internal stakeholders
• Define success metrics and iterate deployed services based on production feedback
• Lead projects and provide technical expertise and recommendations to support and enhance development projects
• Work on PCIe, SAS/SATA, USB, and other hardware-related areas of storage and server products

Senior Software Engineer – AI/ML

Full-stack Engineer

• Create and maintain end-to-end AI agent pipelines for high-volume customer support and technical tickets
• Connect and process data from various internal and external data sources
• Present demonstrations and updates to internal stakeholders
• Define success metrics and iterate deployed services based on production feedback
• Work on PCIe, SAS/SATA, USB, and other hardware-related areas of storage and server products
• Lead projects and provide technical expertise and recommendations to support and enhance development projects

Senior Software Engineer

• Complete assigned projects from development through end of life
• Create schematics, check layouts, conduct component surveys, and study specifications and datasheets
• Perform motherboard and system bring-up
• Fix bugs and analyze customer issues
• Support colleagues' projects
• Design high-speed PCB circuits for Intel, ARM, and AMD servers
• Design high-speed PCB circuits for high-bandwidth network switching products and PCIe interfaces
• Participate in project specification discussions with PM, ME, Thermal, and BIOS teams
• Debug circuits using a digital scope
• Collaborate with validation, BIOS, firmware, and software teams to solve issues
• Ensure products conform to engineering specifications, regulatory requirements, and customer performance expectations
• Transfer products to manufacturing with clear documentation
• Help C.M. and technical support solve problems

Service Engineer

Senior Sales Director

Senior Technical Writer

Sales Support Specialist

Staff Field Applications Engineer

Failure Analysis Engineer – Manufacturing

Senior Sales Manager

Staff System Validation Engineer

System Engineer

Senior Optical Transceiver Firmware Engineer

Failure Analysis Engineer – Manufacturing

Sales Support Manager

Senior Software Engineer – AI/ML

Senior Software Engineer

Staff Hardware Design Engineer