Supermicro

Field Engineer

• Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
• Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times
• Manage and quickly correct escalation situations
• Provide second-line support to resellers and distributors
• Maintain a high level of enterprise solution product knowledge
• Collaborate with Technical Account, Service, and Product Managers to define service programs
• Provide and contribute fault-triage information and training materials
• Run tests and simulations at the facility to assist with problem-solving
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Work under Technical Account Manager direction and take ownership of the customer base
• Work independently in the field and defuse challenging situations
• Manage time, prioritize work, and make business judgments while meeting daily service expectations
• Determine requirements and root causes of technical issues with customers
• Resolve problems by clarifying issues, researching solutions, implementing fixes, and escalating unresolved problems
• Produce meaningful reports and metrics
• Work flexible hours or shifts, including weekends and holidays when needed
• Travel up to 25%

Senior Service Engineer, Site Lead

QA Engineer

• Champion quality principles from defect detection through root-cause analysis and preventive action
• Establish and enhance quality control processes for L11 components and rack-level assemblies
• Enforce process quality control and defect countermeasures at suppliers, contract manufacturers, and internal operations
• Drive supplier root cause analysis and CAPA for rack-level and critical hardware quality issues
• Perform product-level failure analysis and define Design of Experiments (DOE)
• Collect and analyze quality data to substantiate findings and drive corrective actions
• Identify trends and opportunities for process and control improvement
• Translate customer quality requirements into internal standards and own end-to-end product quality
• Establish quality standards, measurements, and reporting mechanisms
• Support post-sales quality and field issue resolution
• Collaborate with Engineering, Supply Chain, and Manufacturing teams
• Provide oversight across global operations sites and cross-functional departments

Senior Production Quality Engineer

Product Manager

• Coordinate new technologies and product developments among vendors and the internal product management team
• Specify market requirements for current and future products
• Perform market and industry research to support feature development
• Manage the product life cycle from introduction through growth, maturity, and decline
• Provide product subject matter expertise and leadership for sales-function training with internal and external audiences
• Collaborate with vendors and multiple internal departments on requirements definition and feature development
• Support development of new data models and data visualization using analytical and strategic thinking

Product Manager – Key Components

Sales

• Lead a team of sales professionals and direct all sales initiatives
• Drive performance and service-excellence expectations
• Design, implement, and execute sales plans meeting or exceeding new-business and customer-retention objectives
• Develop new logos and key customer relationships
• Create strategies to expand the customer base and business
• Improve team performance and effectiveness
• Identify and grow vertical market segments for AI workload businesses
• Build and maintain F100 C-suite executive and board-level relationships
• Analyze sales-team performance and ensure accountability
• Establish monthly, quarterly, and yearly goals for team members
• Maintain knowledge of sales activities, forecast opportunities, and pipeline
• Ensure customer fulfillment support, including forecasting, inventory control, allocations, ETA, and backlog management
• Manage customer relationships and visit customers
• Help customers identify opportunities and improve sales and marketing strategies for Supermicro products

GM, Sales

• Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely
• Lead preventive maintenance actions and manage repair and parts cycle times to drive customer satisfaction
• Manage and quickly correct escalations professionally
• Provide second-line support to resellers and distributors across customer support activities
• Maintain a high level of enterprise solution product knowledge
• Collaborate with Technical Account, Service, and Product Managers to define service programs
• Provide fault triage information and contribute training materials
• Run tests and simulations at the company facility to support problem-solving
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Work under Technical Account Manager direction while taking ownership of the customer base
• Produce meaningful reports and metrics
• Determine requirements and root causes of technical issues with customers
• Clarify issues, research solutions, implement resolutions, and escalate unresolved problems
• Manage time, prioritize work, and make effective business judgments while meeting daily service expectations

Service Engineer

• Troubleshoot and resolve complex technical problems on Supermicro equipment at customer sites and remotely
• Drive customer satisfaction through service excellence
• Lead preventive maintenance actions and manage repair/parts cycle times
• Manage and quickly correct escalation situations
• Provide second-line support to resellers and distributors
• Maintain a high level of enterprise solution product knowledge
• Collaborate with Technical Account, Service, and Product Managers to define service programs
• Provide and contribute fault-triage and training materials
• Run tests and simulations at the company facility
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Take ownership of a customer base under Technical Account Manager direction
• Work independently in the field and defuse challenging situations
• Manage time, priorities, efficiency, and daily service expectations
• Determine requirements and root causes of technical issues with customers
• Research, implement, and escalate solutions as appropriate
• Produce meaningful reports and metrics

Customer Support

• Maintain sales accounts
• Provide technical and administrative product information to customers
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and processing documents
• Monitor inventory and follow up on estimated delivery times with purchasers
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Coordinate intra-company projects between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding order status
• Facilitate credit issues and negotiate returns
• Develop customer service relationships with prospects
• Produce daily client reports
• Provide backup support for the supervisor and team members
• Perform additional duties as requested by supervisors

Sales Support Specialist

Full-stack Engineer

• Support the Engineering team
• Test and validate server/storage system-level products
• Configure, deploy, troubleshoot, and validate server/storage performance and application solutions
• Define and develop application benchmarks based on enterprise computing requirements and server architecture
• Execute benchmark testing and build proofs of concept using data center technologies and Supermicro server products
• Work with product managers and system engineers to draft technical marketing presentations and white papers
• Research new technologies and products to propose new proofs of concept
• Work with sales and customers to provide networking solutions and technical knowledge
• Build and maintain CI/CD pipelines with cross-functional teams
• Monitor, log, and respond to incidents
• Automate, streamline, and maintain the software development and deployment lifecycle

Staff Engineer

• Coordinate new technologies and product developments among vendors and the internal product management team
• Specify market requirements for current and future products
• Perform market and industry research to support feature development
• Manage the product life cycle from introduction through growth, maturity, and decline
• Provide product subject matter expertise and leadership for sales functional team training with internal and external audiences
• Collaborate with vendors and multiple internal departments on requirements definition and feature development
• Support development of new data models and data visualization through analytical and strategic thinking

• Maintain sales accounts
• Provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and processing documents
• Monitor inventory and follow up on ETAs with purchasers
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding order status
• Facilitate credit issues and negotiate returns
• Develop customer service relationships with prospects
• Produce daily reports for clients
• Provide backup coverage for the supervisor and team members
• Perform additional duties at the supervisor's request

Engineer

• Perform system-level validation and testing of IPMI, Redfish, BIOS, firmware, and software tools, including functional, stress, regression, and automation testing
• Provide technical support for strategic customer issues through root cause analysis, resolution, internal coordination, and timely communication
• Support on-site deployment and validation activities at customer data centers
• Lead or participate in failure analysis for critical issues and prepare 8D reports documenting root causes, corrective actions, and preventive measures
• Create and maintain test plans, test procedures, evaluation reports, and customer status dashboards
• Participate in customer and internal issue review meetings, providing technical updates and recommendations
• Collaborate with global teams to maintain continuous validation coverage and timely response for high-priority projects across time zones
• Enforce system and software quality standards and improve validation processes and support efficiency
• Travel to customer sites as required, approximately 25%–30%

System Validation Engineer

• Create and maintain several end-to-end AI agent pipelines for high-volume customer support and technical tickets
• Connect and process data from various internal and external data sources
• Present demonstrations and updates to internal stakeholders
• Define success metrics and iterate deployed services based on production feedback
• Lead projects and provide technical expertise and recommendations to support and enhance development projects
• Work on PCIe, SAS/SATA, USB, and other hardware-related areas of storage and server products

Senior Software Engineer – Agentic AI

• Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
• Drive customer satisfaction through service excellence
• Lead preventive maintenance actions and manage repair and parts cycle times
• Manage and correct escalation situations quickly and professionally
• Provide second-line support to resellers and distributors across customer support matters
• Maintain a high level of enterprise solution product knowledge
• Collaborate with Technical Account, Service, and Product Managers to define service programs
• Provide and contribute fault-triage information and training materials
• Run tests and simulations at the company facility to assist with problem-solving
• Travel to customer sites to train personnel and resolve customer issues
• Train new service engineers
• Work under Technical Account Manager direction and take ownership of the customer base
• Operate self-sufficiently in the field and defuse challenging situations
• Manage time, prioritize work, and make business judgments concerning efficiency and effectiveness
• Determine requirements and root causes of technical issues by working with customers
• Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
• Produce meaningful reports and metrics

Program Manager

• Lead, oversee, coordinate, and monitor engineering programs, including scheduling, planning, product and project cost analysis, early access, and first customer shipment
• Interface frequently with key OEM customers to provide turnkey manufacturing services
• Drive daily production planning, material readiness, shortage prevention, order fulfillment, quality control, and new product development activities
• Coordinate cross-functional teams across Sales, Production, Product Management, and Purchasing to deliver products and resolve issues
• Support NPI, FAI, and ECO project scheduling and material planning to ensure time to market
• Analyze customer forecast demand and maintain material schedule plans to mitigate shortages and accelerate order fulfillment
• Control end-of-life product schedules and material disposition
• Plan post-sale service requirements and prevent excess obsolescence
• Identify and develop business models and process improvement initiatives across supply chain, production, and the product life cycle
• Complete special projects as assigned
• Participate in in-office collaboration, team meetings, training sessions, and other on-site activities

Senior Program Manager

• Develop net-new customers in targeted verticals and industries
• Hunt, qualify, and close new opportunities
• Create target lists for vertical markets
• Develop relationships and communicate product and market information
• Monitor inventory
• Negotiate prices
• Enter and monitor order starts
• Facilitate credit issues and negotiate returns
• Develop strong relationships with prospects
• Consistently achieve leads and quotas
• Produce reports as necessary
• Manage end-to-end sales processes involving complex, multi-portfolio, large deals
• Sell Supermicro’s broad portfolio of server solutions to large enterprise customers
• Build and maintain relationships with C-level executives at current, past, and new accounts

Senior Service Engineer, Site Lead

Senior Production Quality Engineer

Product Manager – Key Components

GM, Sales

Service Engineer

Service Engineer

Sales Support Specialist

Staff Engineer

Product Manager – Key Components

Sales Support Specialist

System Validation Engineer

Senior Software Engineer – Agentic AI

Service Engineer

Senior Program Manager

Sales Manager