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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX design with a focus on service design methods, including journey mapping and ecosystem modeling. Proficient in utilizing guest insights and business data to inform design decisions while collaborating effectively across cross-functional teams.
Highest-signal resume keywords
4+ Years Of Experience In UXProficiency In Service Design MethodsStrong Communication SkillsProficiency With FigmaPortfolio Demonstrating End-To-End Design Work
About the role
Key responsibilities & impact- Contribute to UX strategy and vision for multi-touchpoint guest experiences
- Create service design artifacts such as journey maps, blueprints, and storyboards
- Collaborate with product, engineering, marketing, and store operations partners
- Participate in design sprints and co-creation sessions
- Explore, prototype, and refine new concepts
- Deliver design work from early journey concepts through mid-fidelity flows and wireframes
- Apply qualitative and quantitative data to understand guest needs and prioritize opportunities
- Apply accessibility, interaction patterns, information architecture, and brand alignment standards
- Contribute to a culture of curiosity, experimentation, and guest-first thinking
- Collaborate across product, engineering, brand, stores, and enterprise strategy to prototype future digital and physical experiences
Requirements
What you’ll need- 4+ years of experience in UX
- Portfolio demonstrating strong design thinking and systems awareness
- Proficiency in service design methods, including journey mapping, ecosystem modeling, and service blueprinting
- Experience working within cross-functional teams and navigating complexity
- Ability to structure work, manage time, and deliver high-quality design independently
- Proficiency with modern design and prototyping tools such as Figma
- Ability to use guest insights and business data to guide design decisions
- Strong communication skills and ability to collaborate with non-design stakeholders
- Portfolio showcasing end-to-end design work from ideation through implementation
- Portfolio showcasing journey or service design artifacts
- Portfolio demonstrating clear rationale for decisions and impact on the experience or business
Benefits
Comp & perks- Comprehensive health benefits, which may include medical, vision, dental, life insurance and more
- 401(k)
- Employee discount
- Short term disability
- Long term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
- Financial and education benefits
- Well-being benefits
- Remote work arrangement with no more than 4 annual trips to HQ, if designated remote
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
UX DesignService DesignJourney MappingEcosystem ModelingService BlueprintingDesign ThinkingWireframingPrototypingInformation ArchitectureAccessibility Standards
Soft Skills
CollaborationTime ManagementCuriosityExperimentationGuest-First Thinking
Tools & Technologies
Figma
Industry Keywords
Multi-Touchpoint Guest ExperiencesDesign SprintsCo-Creation SessionsCross-Functional TeamsGuest Insights