Teleperformance

Account Manager

• Ensure end-to-end customer account coordination across the Order-to-Cash cycle, from order entry to delivery, invoicing, and post-sales issue resolution
• Serve as the main operational interface between Customers, Sales, and internal support functions
• Manage and oversee the complete Order-to-Cash cycle for assigned customers
• Coordinate with Sales, Logistics, and Finance to ensure smooth order flow, on-time delivery, and accurate invoicing
• Act as escalation point for complex customer issues involving delivery, billing, and claims
• Ensure adherence to customer segmentation rules and defined service levels
• Drive adoption of the Customer Portal, CRM, and EDI
• Monitor OTIF, backlog, blocked orders, and open claims, and communicate improvement actions
• Facilitate alignment meetings between commercial and operational teams
• Support onboarding of new customers, including master data completeness and digital-tools training
• Lead continuous-improvement activities to simplify processes and enhance customer satisfaction
• Support change management and knowledge sharing across European Customer Care teams

Senior Customer Account Lead – Order to Cash, Italian

Customer Support

• Serve as a primary point of contact for clients through inbound and outbound communications
• Provide frontline, first-level technical assistance to consumers
• Support client-specific high-speed internet services and devices
• Troubleshoot internet connectivity, performance, operating system, PC, browser, and device issues
• Triage issues and apply appropriate resolution techniques
• Demonstrate advanced product knowledge and resolve customer issues
• Resolve issues on the first call as frequently as possible
• Open and manage trouble tickets for user, data network, and operating system issues
• Address and solve technical problems within expected time frames
• Adhere to assigned work schedules, management directives, and TP policies
• Deliver a positive, patient, courteous, and friendly customer experience

Tech & Sales Support Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Handle and respond to customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information sensitively
• Resolve issues on the first call when possible
• Communicate appropriately with customers
• Resolve and de-escalate issues
• Escalate interactions when necessary
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Customer Service Representative

Insurance

• Serve as a primary point of contact for clients.
• Manage inbound and outbound customer communications.
• Use web-based tools to resolve customer inquiries.
• Handle and carefully respond to inbound and outbound customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call through proactive, patient, empathetic, and understanding service.
• Communicate appropriately with customers and exercise retention efforts when needed.
• Identify comparison-shopping customers and assist with contract terms and the correct price plan.
• Compassionately handle sensitive situations involving healthcare needs, education, and prevention planning.

Property & Casualty Licensed Insurance Representative

Sales

• Handle inbound and outbound customer interactions professionally
• Build rapport and identify customer needs through effective discovery techniques
• Present and promote products, services, and membership benefits
• Tailor recommendations to each customer's situation
• Identify retention opportunities and educate members on benefits, services, plans, coverage options, features, and value-added services
• Apply consultative retention strategies to preserve memberships and strengthen customer loyalty
• Resolve and de-escalate customer issues
• Escalate interactions when necessary
• Track call-related information for auditing and reporting
• Participate in coaching sessions, sales training, team meetings, potential client calls, and continuous improvement initiatives
• Meet or exceed sales, conversion, revenue, and customer satisfaction targets
• Identify upselling and cross-selling opportunities
• Process sales transactions, service enrollments, and payment arrangements accurately
• Address questions, objections, and concerns with clear and persuasive offers and rebuttals
• Upsell on every call

Automotive Sales & Service Representative

Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Connect with customers via phone, email, chat, and/or social media
• Provide first-level technical assistance to consumers
• Resolve technical problems in a fast-paced, customer-facing environment
• Troubleshoot client service and device-specific issues, including Wi-Fi and internet connectivity
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Respond to assistance requests and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Automotive Technical Service Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Resolve customer inquiries using web-based tools
• Connect with customers via phone, email, chat, and/or social media
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Handle caseloads when required
• Respond to assistance requests and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Automotive Customer Service Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Resolve customer inquiries using web-based tools
• Connect with customers via phone, email, chat, and/or social media
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Healthcare Customer Service Representative, RN

• Serve as a primary point of contact for clients
• Manage inbound and outbound customer communications
• Connect with customers via phone, video call, email, chat, and/or social media
• Resolve customer questions, issues, and concerns
• Answer product- and software-related questions
• Provide and utilize articles to assist customers with tax questions and calculations
• Apply defined practices, procedures, and policies to troubleshoot product/software issues
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required