Teleperformance

Operations

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in Dutch
• Update and maintain customer data
• Work closely with the team to deliver the best customer experience
• Support customer satisfaction for a client in the online retail industry

Dutch Speaking Operations Customer Expert

Dutch Speaking Customer Operations Expert

Customer Support

• Serve as a primary point of contact for clients through inbound and outbound communications.
• Field customer inquiries and provide responses to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media.
• Resolve and de-escalate customer issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or process payments when applicable.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.
• Use web-based tools to resolve inquiries and deliver a positive customer experience.

Healthcare Customer Service Representative

Call Center Representative

• Atender a clientes actuales del sector HORECA para abastecerlos de productos mediante la gestión de pedidos recibidos por email y teléfono.
• Emitir y recibir llamadas en español y portugués.
• Realizar venta cruzada de otros productos.
• Proporcionar un servicio de calidad y excelencia en cada llamada.
• Actuar como punto de contacto entre el cliente y sus puntos de venta.
• Contactar diariamente con el 100% de los puntos de venta asignados.
• Gestionar pedidos, devoluciones y cambios de forma precisa y eficiente.
• Aumentar la inversión habitual del punto de venta mediante descuentos, promociones y negociación.
• Facilitar retroalimentación sobre incidencias, oportunidades frente a la competencia y peticiones del cliente.
• Atender consultas por teléfono y correo electrónico.
• Diagnosticar y resolver problemas de clientes con prontitud.
• Manejar bases de datos, herramientas y aplicaciones.

Teleoperador/a Comercial – Portugués, Español

Insurance

• Serve as a primary point of contact for clients.
• Manage inbound and outbound customer communications.
• Use web-based tools to resolve inquiries efficiently.
• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information sensitively.
• Resolve issues on the first call through proactive, patient, empathetic, and understanding service.
• Communicate appropriately with customers and exercise retention efforts when needed.
• Identify comparison-shopping customers and assist with contract terms and the correct price plan.
• Handle sensitive healthcare, education, and prevention-planning situations compassionately.

Property & Casualty Licensed Insurance Representative – Non-Sales

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Utilize web-based tools to resolve customer inquiries
• Handle and respond to customer inquiries
• Provide excellent customer service through active listening
• Handle confidential customer information sensitively
• Aim to resolve issues on the first call
• Communicate appropriately with customers
• Resolve and de-escalate issues
• Escalate interactions when necessary
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Customer Service Representative

• Resolve complex consumer issues
• Advise first-level representatives on high-level issues
• Assist policyholders with billing questions and concerns
• Support policyholders with requested policy changes
• Provide recommendations to policyholders and adjust as necessary
• Resolve issues and respond to consumer concerns while following company and departmental guidelines
• Work in a fast-paced environment

Account Manager

• Identify and target potential advertising clients through market research, networking, and outreach efforts
• Develop and implement outbound sales strategies to generate new leads and opportunities
• Use email, phone calls, social media, and industry events to engage prospects and initiate sales conversations
• Conduct needs assessments to understand clients' advertising objectives, target audiences, and budget constraints
• Create tailored sales pitches and presentations
• Communicate the value of advertising solutions and services to prospective clients
• Build and maintain client relationships as the primary sales contact
• Develop customized advertising campaigns and strategies with clients
• Monitor campaign performance and provide updates, insights, and optimization recommendations
• Meet and exceed sales targets and revenue goals by acquiring clients and maximizing account value
• Identify upselling, cross-selling, and additional revenue opportunities

Ads Sales Account Manager – Spanish Market

• Process and validate license, insurance, and business registration submissions for new reviews and recertifications
• Provide phone and email support for live advertisers
• Review escalated photo submissions requiring language expertise
• Assess reviews according to guidelines
• Process Guarantee claims
• Evaluate provider quality and collaborate on improvement initiatives
• Support retention through churn analysis and reporting
• Guide businesses through onboarding and ensure requirements are met for go-live
• Develop expertise in regional onboarding processes
• Advise businesses on verification requirements
• Handle additional operational tasks as needed

Customer Support Specialist, French Speaking – Digital Advertising

• Lead and support an existing team professionally and disciplinarily
• Monitor team performance and take responsibility for team success
• Drive continuous improvement and ensure goal achievement
• Motivate, develop, and support employees daily
• Coach and motivate employees to ensure quality standards and professional development
• Optimize internal workflows with project stakeholders
• Analyze performance metrics daily, weekly, and monthly
• Prepare and conduct daily pre-shift meetings, including KPI review and action planning
• Prepare project-specific client reports
• Support, motivate, evaluate, and develop the team
• Conduct contact monitoring followed by feedback, coaching, and training when needed
• Ensure service-level compliance and maximize team productivity to meet financial targets
• Provide real-time support during challenging customer interactions
• Handle escalated cases professionally and in a solution-oriented manner
• Collaborate with key contacts to identify issues and develop KPI action plans
• Ensure compliance with Teleperformance policies and report violations to management
• Interact with WFM, QA, HR, Payroll, and other departments
• Manage time tracking and attendance records
• Exercise disciplinary leadership over the team

Customer Support Specialist Supervisor

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with the team to deliver the best customer experience
• Serve as a key connection between Booking.com and its customers
• Answer questions, resolve issues, and guide travellers toward successful trips

Operations Customer Expert, German and English Speaking

• Handle inbound calls and written inquiries from customers
• Provide clear, friendly, and professional support in German and English
• Offer expert guidance on bookings, changes, cancellations, and travel plans
• Update and maintain customer and booking data
• Work closely with the team to deliver the best customer experience

Sales Development Rep

• Conduct thorough research to identify and build a robust pipeline of potential education clients that fit the ideal customer profile
• Engage prospects through scheduled calls, cold calls, emails, and social media outreach
• Ask targeted questions to uncover clients' needs, pain points, and alignment with solution benefits
• Work closely with the client and internal teams to understand product offerings and improve lead generation strategies
• Track and update lead fields in Salesforce and other systems, ensuring seamless handoff to the sales team
• Execute tasks accurately, including updating Salesforce, following cadences, and returning prospect calls
• Manage the entire sales qualification process: qualify customers using BANT, ANUM, or similar criteria, convert them into opportunities, and pass them to the appropriate sales channel

Education Sales Development Representative, English

Payroll

• Execute assigned payroll tax tasks, including accurate payroll runs, output report review, tax filings and payments, and compliance support across active jurisdictions
• Research and resolve standard State and Federal payroll tax notices, escalating complex cases when needed
• Draft written responses to agency notices with supporting documentation and submit them by required deadlines
• Prepare standard amended payroll tax returns, including Form 941-X and state equivalents, with guidance on complex adjustments
• Support payroll correction workflows by gathering error details, calculating quarterly tax impacts, and maintaining audit documentation through resolution
• Manage personal work queue according to SLA deadlines and document each case thoroughly
• Identify recurring issues and data patterns and share findings with senior staff
• Flag outdated SOPs or Knowledge Base articles and recommend updates
• Participate in cross-functional collaboration with internal teams

Payroll Tax Processor

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent, premium service
• Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
• Work scheduled shifts Monday–Saturday between 08:00 and 19:00

Dutch Speaking Operations Customer Expert

Dutch Speaking Customer Operations Expert

Healthcare Customer Service Representative

Teleoperador/a Comercial – Portugués, Español

Property & Casualty Licensed Insurance Representative – Non-Sales

Customer Service Representative

Customer Service Representative

Ads Sales Account Manager – Spanish Market

Customer Support Specialist, French Speaking – Digital Advertising

Customer Support Specialist Supervisor

Operations Customer Expert, German and English Speaking

Operations Customer Expert, German and English Speaking

Education Sales Development Representative, English

Payroll Tax Processor

Italian Speaking Customer Support