Teleperformance

Customer Success Manager

• Serve as a primary point of contact for clients through inbound and outbound communications
• Resolve inquiries using web-based tools to ensure a positive customer experience
• Resolve complex consumer issues and advise first-level representatives on high-level issues involving agronomics, products, and procedures
• Negotiate, follow up timely, provide quality assurance, and give personal attention to consumer concerns
• Assess situations quickly and take appropriate action according to brand and company guidelines
• Represent the consumer services team with brand partners to drive change through consumer feedback
• Accurately document and report on consumer interactions
• Communicate with consumers through calls, live chat, or email
• Assist consumers with eCommerce transactions and payment processing
• Respond to social media posts

Customer Engagement Specialist

Customer Support

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Use web-based tools to resolve customer inquiries
• Field customer inquiries and respond to varying questions, issues, and concerns
• Connect with customers via phone, email, chat, and/or social media
• Resolve and de-escalate customer issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Healthcare Customer Service Representative

• Serve as a primary point of contact for clients through inbound and outbound communications.
• Use web-based tools to resolve customer inquiries and provide a positive customer experience.
• Respond to customer questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to assistance requests and/or process payments.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.
• Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Bilingual Healthcare Customer Service Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound customer communications
• Use web-based tools to resolve customer inquiries
• Field customer inquiries and respond to questions, issues, and concerns
• Connect with customers via phone, email, chat, and/or social media
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

• Serve as a primary point of contact for clients.
• Manage inbound and outbound communications.
• Use web-based tools to resolve customer inquiries.
• Field customer inquiries and provide responses to questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to assistance requests and/or process payments.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

• Serve as a primary point of contact for clients
• Manage inbound and outbound customer communications
• Use web-based tools to resolve customer inquiries
• Connect with customers via phone, email, chat, and/or social media
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Respond to assistance requests and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

• Serve as a primary point of contact for clients through inbound and outbound communications
• Use web-based tools to resolve customer inquiries
• Field customer inquiries and respond to varying questions, issues, and concerns
• Handle customer inquiries carefully and provide excellent service through active listening
• Work with confidential customer information sensitively
• Resolve issues on the first call when possible
• Communicate appropriately with customers
• Calmly resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required

Customer Service Representative, Bilingual Spanish/English

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Handle and respond to customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information sensitively
• Resolve issues on the first call when possible
• Communicate appropriately with customers
• Resolve and de-escalate issues
• Escalate interactions when necessary
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required
• Use web-based tools to resolve inquiries and support a positive customer experience

Customer Service Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound customer communications
• Field customer inquiries and provide solutions
• Connect with customers via phone, email, chat, and/or social media
• Resolve and de-escalate customer issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or process payments
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Meet defined sales objectives

Sales Customer Service Representative

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent and premium service
• Work as a certified Coffee Specialist supporting a premium Nestlé Group client in the food and beverage industry
• Work scheduled shifts Monday–Saturday between 08:00 and 19:00
• Complete a 4-week onboarding program at the Sarajevo office

French Speaking Customer Support

Translator

• Perform consecutive interpreting between English and Bosnian in medical, banking, insurance, emergency services, and customer support fields
• Take notes to ensure accurate interpretation
• Provide live online audio and video interpreting via PC application
• Apply security, customer, and client protocols
• Continuously improve general and industry-specific vocabulary
• Provide impartial communication support between clients and their customers
• Perform interpreting duties according to client instructions and best practices

English–Bosnian Consecutive Interpreter

Support Engineer

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary and appropriate
• Track all call-related information for auditing and reporting purposes
• Provide feedback on call issues
• Participate in on-site training in Bristol, Tennessee

Technical Support Agent – Water Heaters

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications
• Use web-based tools to resolve customer inquiries
• Handle and respond to customer inquiries
• Provide excellent customer service through active listening
• Handle confidential customer information sensitively
• Aim to resolve issues on the first call
• Communicate appropriately with customers
• Resolve and de-escalate issues
• Escalate interactions when necessary
• Track call-related information for auditing and reporting
• Provide feedback on call issues
• Upsell when required
• Collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals

Supervisor

• Provide professional and disciplinary leadership and support to an established team
• Review team performance and take responsibility for team success
• Drive continuous improvement to ensure targets are met
• Motivate, train, and manage employees on a daily basis
• Lead the team each day to achieve set targets
• Conduct coaching sessions and regular feedback meetings
• Promote internal communication and collaboration within the team and with other departments
• Implement internal and client-specific processes
• Adapt quickly to changes
• Support onboarding, nesting, and training activities during ramp-up phases

Supervisor – Electricity Project Back Office

Operations

• Handle inbound and outbound customer inquiries across calls, live chat, email, social media, and back-office requests
• Provide clear information about products and services
• Assist with troubleshooting and manage orders and deliveries
• Identify customer needs and propose tailored solutions
• Upsell/cross-sell and capture essential information for effective follow-up
• Maintain strong knowledge of retention products and procedures
• Record data accurately and resolve concerns quickly
• Achieve sales conversions and set targets
• Adhere to operational processes and company procedures
• Comply with legal requirements and data privacy regulations in Azerbaijan
• Work independently and with the team under general guidelines
• Report to the Supervisor, Customer Service Assistant Manager, or Customer Service Manager

Customer Engagement Specialist

Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative

Healthcare Customer Service Representative

Healthcare Customer Service Representative

Customer Service Representative, Bilingual Spanish/English

Customer Service Representative

Sales Customer Service Representative

French Speaking Customer Support

English–Bosnian Consecutive Interpreter

Technical Support Agent – Water Heaters

Customer Service Representative

Supervisor – Electricity Project Back Office

Operations Customer Expert – Azerbaijani/Russian, English or Georgian Speaking